Staffs at reception could have been more helpful on first couple of days. The staff at the last day was good. Breakfast not worth.

Room was clean and everything worked. The location close o the Santa Lucia train station is convenient for walking around Venice. Our “matrimonial” bed was actually two singles pushed together, leaving a hard ridge in the center.

clean room and helpful staff

Dirty

Property was very conveniently situated

I had a great experience at the hotel. However, I had a rude, uncomfortable experience with one of the staff when checking out. He was short with glasses and a buzz cut. The man was extremely rude and making weird comments about my lack of speaking Spanish because of my last name. He only apologized once he could tell how uncomfortable the comment made me and told my boyfriend that “he’s allowed to joke around with the guests”.

Room temperature was good

Rooms were very small but clean. Beds were fine. No luggage racks or storage. Tucked in a back ally where the gate was locked and we had to find our way in. We were not informed.

We booked the property thru Expedia for our vacation well in advance. We requested a king bed they say they don't guarantee king bed agreed. When we walked in it was a ridiculous shocker; a double queen bed was put together the beds were pushed apart and pillows were stuffed in between two twin beds. Then they put a king size mattress pad on top and covered with a fitted sheet(ya they faked a king bed). We rolled out of bed a few times in the night. As the bed was hanging out that part was not usable, and the middle part was too squishy with pillows underneath to sleep on, hence we were left with only about half of a twin bed area to sleep on. The management or expedia did nothing inspite of sharing the issue and showing pictures and videos. The staff took no responsibility for this. It was not all; there was a huge air cooling system sitting on the floor with a large pipe running out the window hence we were not able to close the curtains and it was right next to the bed so getting in and out of bed was a challenge and stressfull on the back. This was a horrible experience & waste of money. Expedia is sure loosing standards.

Everything was perfect

Personal muy amable, locación excelente, muy limpio y las amenidades muy bonitas, pienso regresar a este lugar

I don't like leaving a negative review but felt this needed to be said. This was our groups' last stop after touring Greece, Croatia, and Slovenia, and we were excited to experience Venice for our last two days abroad. The hotel is located a couple streets off the Grand Canal, and looked quaint and welcoming. It's a small hotel, with one small elevator that doesn't even service the third floor!? Most of us were on the 1st floor, so we used the stairs. The stairwell was dingy with worn indoor outdoor carpet, the rooms were spacious but dated, and the shower inside the tub was extremely difficult to maneuver around in. But the biggest disappointment was the attitude of the desk staff. There was only one person there at the time we arrived, which wasn't the problem. It was the rude and condescending way we were talked to when we asked any questions at all. There was an advertisement at the desk for a boat tour, and when we asked the cost, the gentleman told us we needed to book it through the hotel and the price would be $37 per person, then stated we each had to pay an upfront fee of $11 IN CASH at the time we booked. We asked about paying with a card because we didn't all have cash, and he told us cash only and 'just go to the ATM'. We left to explore and actually walked by a boat tour company and stopped to inquire... those tickets were $25 and it was a fabulous 4 hour tour we thoroughly enjoyed! On a nicer note, the hotel breakfast was excellent, and serving staff was too.

Had a great time here!! The staff were incredibly friendly, especially the daytime staff. This was a great hotel for the price. Better than expected by far. I didn’t understand how great a location it was until I was trying to carry my luggage through cobbled the streets of Venice. It is about a six minute walk from the train station.

Excellent location and very friendly staff. The A/C was confusing and ours ending up being broken, but we were quickly given a new room and they made sure we were comfortable. The public transport made it very easy to get everywhere if you didn't want to walk.

The bathroom door could not be locked. The bed was alright but the service was great. Location was also amazing.

The pictures are misleading. The room is much smaller than presented. The breakfast is very average, the eggs were cold and cold meats were not cold( smelled a little funny as well) Location is amazing .

A short distance off the the very busy Grand canal. Easy access to train and bus stations. Used a porter to transport suitcases over bridge 30 E. for 3 suitcases. Quiet rooms, air conditioning, good breakfast 10 E. Helpful staff.

Fantastic spot tucked away from all the hustle and bustle of the main areas but not far from any site you might wanna visit. Venice is very walkable and is a lovely old city. The hotel was clean well maintained. The staff was informative and efficient at job their job jobs. The breakfast buffet was wonderful; the coffee was delicious! We had a room with a doors that open above the front of the building onto a little courtyard. It was very relaxing. Will be back to visit.

Great location and friendly staff. But disappointed in room. The room was definitely not soundproof and I couldn't figure out a way of taking a shower without flooding the bathroom.

As a first time visit to Venice, we didn’t know what to expect. The hotel staff were most accommodating and very helpful. The breakfast buffet had an amazing selection. I was a little concerned that the bed wouldn’t be comfortable and large enough for 2 adults, but it was more than adequate. Our room was exceptionally clean, bright, and nice and quiet. A must try is the roof top patio! Would definitely recommend the Capri!