Carlton Capri Hotel

The hotel is clean, air conditioning works well, staff answered all our questions. It is well situated between the train station and bus station for travelers carrying their luggage. Quiet. There is also a nice laundromat, luggage storage, restaurant and ATM just around the corner. The only drawback is that the small outside terrace we saw doesn’t seem accessible to guests.

Emplacement tout près de la gare. Vieillot mais joli hôtel.

Location was great, five minute walk from the train and a close walk to everything. Room was what I expected in and old city, about average. Staff was not super friendly but were there if we needed them. I would consider staying here again if I come back.

The location of this hotel was spectacular. Truly all about, location, location, location. It’s extremely close to the grand Canal and only about a five minute walk from the train station which made arriving and leaving Venice with luggage so easy. Tip: if you can’t manage your heavy luggage across the bridge, there are porters that will haul your luggage over the bridge for €10. The room itself is a little dated, but the air conditioning ran wonderfully cold, the breakfast each morning was plentiful, and the staff were consistently kind, welcoming, and helpful. Since Venice is a city where you walk everywhere, staying somewhere so convenient made the trip enjoyable. I would absolutely stay here again for the unbeatable location, air conditioning, and hospitality.

The hotel was very central to the train station, the staff were friendly and the room very really nice to stay in

The places is relatively nice. It’s OK. The staff is excellent!

We both realy enjoyed our stay here. The hotel was very convenient but back from the main hustle & bustle. Every thing was spotlessly clean. The breakfast was excellent, a good choice and good quality. But it was the staff that made it for us. So friendly and helpful even when we had an issue with the lift nothing was too much trouble. They sprang into action and quickly resolved our predicament. We will definitely be back. Many thanks.

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Great location. Clean room. Small bathroom, but worked for us.

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Unfortunately can't recommend this hotel. Elevator was out for around 2 days electricity kept going out (desk said in was Venice wide but others had power looking out the window. Cold showers for 2 days (they blamed the power), horrible beds (two singles, worst of my life and I've stayed in communist Cuba). Staff just blew paid lip service to the concerns.

Staffs at reception could have been more helpful on first couple of days. The staff at the last day was good. Breakfast not worth.

Room was clean and everything worked. The location close o the Santa Lucia train station is convenient for walking around Venice. Our “matrimonial” bed was actually two singles pushed together, leaving a hard ridge in the center.

clean room and helpful staff

Dirty

Property was very conveniently situated

I had a great experience at the hotel. However, I had a rude, uncomfortable experience with one of the staff when checking out. He was short with glasses and a buzz cut. The man was extremely rude and making weird comments about my lack of speaking Spanish because of my last name. He only apologized once he could tell how uncomfortable the comment made me and told my boyfriend that “he’s allowed to joke around with the guests”.

Room temperature was good

Rooms were very small but clean. Beds were fine. No luggage racks or storage. Tucked in a back ally where the gate was locked and we had to find our way in. We were not informed.

We booked the property thru Expedia for our vacation well in advance. We requested a king bed they say they don't guarantee king bed agreed. When we walked in it was a ridiculous shocker; a double queen bed was put together the beds were pushed apart and pillows were stuffed in between two twin beds. Then they put a king size mattress pad on top and covered with a fitted sheet(ya they faked a king bed). We rolled out of bed a few times in the night. As the bed was hanging out that part was not usable, and the middle part was too squishy with pillows underneath to sleep on, hence we were left with only about half of a twin bed area to sleep on. The management or expedia did nothing inspite of sharing the issue and showing pictures and videos. The staff took no responsibility for this. It was not all; there was a huge air cooling system sitting on the floor with a large pipe running out the window hence we were not able to close the curtains and it was right next to the bed so getting in and out of bed was a challenge and stressfull on the back. This was a horrible experience & waste of money. Expedia is sure loosing standards.