We enjoyed our stay overall, but I did feel that some areas of the hotel are starting to look a little tired and could benefit from a refresh. For a hotel with 2 AA Rosettes, I expected a higher standard of cleanliness in certain parts of the property. Nothing major, but small details made the place feel less polished than I anticipated. The staff were lovely and the atmosphere was welcoming — it just feels like the hotel is ready for a bit of attention to bring it back up to the level its rating suggests.

Room was a cool, 13 degrees cool. Comfortable bed, good dinner and breakfast.

Yes

Overall a nice place to stay.

Excellent customer service.

Lovely room and surroundings. Hotel spotless. Excellent customer service and a special thank you to Sian on the front desk as she was extremely helpful and professional.

The welcome was excellent and the room was beautiful.

Lovely hotel and very friendly staff. Only minor issue was that neither window in bedroom or bathroom shut properly and it was December with a bitterly cold wind. Luckily we are ok with a cooler room and just shut the curtains. We had a small dog with us and

Friendly warm excellent service from receptionists to the breakfast service. Beautiful room 105 with views of nature & the canal. Exquisite specail historical place to be and spend time. You feel very welcomed

Over-rated. Horrible room and paid extra for superior room and early check in. Lack of choice for food. Left after a few hours as couldn’t stand the thought of being in that room. Nothing to eat . Went out to eat and went home. Didn’t stay.

great stay highly recommend Hotel A+

Staff were friendly. Had the three course Sunday dinner in the restaurant which was lovely. The bar had wood burners so was nice and snug. The room was to a high standard. We opted for breakfast in bed which again was good quality and generous. Free car parking just off the M6.

Evening meal excellent, room was upgraded to superior but quite old fashioned, needs bringing upto date

The room was spotless and very comfortable. All the staff were efficient, friendly and helpful. Although it was a very busy Saturday evening in the bar and restaurant, we had excellent and attentive service. The quality and presentation of our meal was exceptional. A thoroughly enjoyable stay.

Staff were all excellent blending professionalism with friendliness perfectly. We were upgraded to a lovely room overlooking the canal. Food and drink were both great!

Great stay

Very clean, All the staff were professional and welcoming. We would definitely stay again.

Excellent for an overnight stay just off the M6

Foods always good but I stay over for a good nights sleep but having 2 beds attached leaving a rock hard lump down the middle of the bed is not comfy at all! Wouldn’t be nice for a couple to stay in

Yes. The room was very clean and the staff were all very friendly.