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Traveloka users who have stayed at The Moat House have praised its Cleanliness, Service and Facilites, Room Comfort.

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The Moat House

Name: The Moat House
Address: Lower Penkridge Road, Acton Trussell, Acton Trussell and Bednall, South Staffordshire, Staffordshire, England, ST17 0RJ, Lower Penkridge Road, ST17 0RJ, England
Rating: 9.4

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9.4

/10

Exceptional

1,005 reviews

What Guests Say About Their Stay

Ian

10.0

/ 10

This is a quality 4 star hotel. Despite there being a large evening function the service was unaffected. Excellent food. Not disturbed by the lateness of the function.

jamie

10.0

/ 10

Another fantastic stay at Moat House for my parents, who simply won't stay anywhere else when they're visiting the area! The whole team were phenomenal from start to finish. Apologies that we didn't manage to get everyone's names, but Hannah on reception was amazing at check-in, and Kirsty was excellent at check-out. The bar, restaurant and food service teams were all incredibly friendly and welcoming, making guests feel genuinely valued throughout their stay. A special mention also to the young gentleman in the restaurant, who was exceptionally polite and professional, and to the young lady serving food in the bar area. We understand she's fairly new, but she serves customers with such pride and enthusiasm that you'd think it was her own business. It's wonderful to see the Lewis Partnership adding her talents to an already outstanding team. As always, the surroundings are beautiful, with stunning wildlife and a wonderfully relaxing atmosphere. The Sunday roast was delicious, and the breakfast was simply divine – only surpassed by the exceptional customer service. We're also looking forward to visiting the Dog & Doublet, another property within the same group and conveniently located nearby. We visit Moat House ourselves whenever we want to relax, and my parents genuinely won't consider staying anywhere else when they're in town. That's probably the highest compliment we can give. Truly one of the best hospitality experiences around. Thank you to the entire team!

Kelly

10.0

/ 10

Staff were professional and friendly upon check in. Family room was a great size. Lovely grounds in a lovely little village

In the Area

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Lower Penkridge Road, Acton Trussell, Acton Trussell and Bednall, South Staffordshire, Staffordshire, England, ST17 0RJ

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

The Moat House is located in area / city Acton Trussell and Bednall. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Moat House

Lower Penkridge Road, Acton Trussell, Acton Trussell and Bednall, South Staffordshire, Staffordshire, England, ST17 0RJ

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Discover More About The Moat House

General
In Stafford

Location
Located in Stafford, The Moat House is a 4-minute drive from Cannock Chase and 9 minutes from Stafford Gatehouse Theatre. This hotel is 8.5 mi (13.7 km) from McArthurGlen Designer Outlet and 11.9 mi (19.2 km) from Weston Park.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Cannock Chase - 3.4 km / 2.1 mi
Cannock Chase Country Park - 4.1 km / 2.5 mi
Penkridge Leisure Centre - 4.9 km / 3 mi
Ancient High House - 5.7 km / 3.5 mi
Stafford Gatehouse Theatre - 6.4 km / 4 mi
Stafford Leisure Centre - 6.5 km / 4 mi
Stafford Castle - 6.5 km / 4.1 mi
St Chad's Church - 6.8 km / 4.2 mi
Evans Park - 6.9 km / 4.3 mi
The Chase Golf Club - 7.4 km / 4.6 mi
Tenpin Ltd - 7.5 km / 4.6 mi
Shugborough Hall - 8.7 km / 5.4 mi
Staffordshire County Showground - 10.6 km / 6.6 mi
Brindley Heath Country Park - 10.6 km / 6.6 mi
Cannock Park Golf Club - 11 km / 6.8 mi

The preferred airport for The Moat House is Birmingham Airport (BHX) - 59.7 km / 37.1 mi

Facilities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a banquet hall.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining
Enjoy a satisfying meal at Orangery Restaurant serving guests of The Moat House. Wrap up your day with a drink at the bar/lounge. A complimentary English breakfast is served daily from 8 AM to 10 AM.

Rooms
Stay in one of 41 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Moat House

Functional Hall

Common Space

Exterior

Others

Restaurant

Food and Drinks

Breakfast

Things to Do

Garden

Connectivity

Free WiFi

General

Banquet
Parking

Public Facilities

Smoke-free area
Safety deposit box
Elevator

Hotel Services

Laundry service
Luggage storage
24-hour Receptionist

Business Facilities

Meeting rooms

Accommodation Policy & General Information in The Moat House

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Moat House	41
Another facilities in The Moat House	Breakfast, Garden, Free WiFi, Banquet, Parking

Frequently asked questions about The Moat House

What are available facilities at The Moat House?

There are top facilites at The Moat House such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Moat House?

The standard check-in time at The Moat House is starting from From 15:00 while the latest check-out time is at Before 11:00

Does The Moat House provide breakfast?

Yes, The Moat House provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Moat House?

The Moat House has a 4.0-star rating.

How many rooms are available at The Moat House?

The Moat House has 41.

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The Moat House reviews and ratings

Overall Ratings & Reviews The Moat House

Other sources (1,005)

9.4

Exceptional

From 1,005 reviews

Cleanliness

9.6

Room Comfort

9.2

Service and Facilites

9.4

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Traveller Reviews The Moat House

Number of reviews per page

Top reviews

NORMAN

with Partner

8.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

First time we have stayed in this hotel after a long boat trip from Belfast. A lovely Hotel set in Amazing grounds. The hotel is well maintained and the choice of evening meals were great also. There was a Prom Party going on when we arrived at the hotel and was noisy, but when you ventured into the restaurant there was no noise at all. The bed was too soft for myself but my wife loved it. The only area of concern is the breakfast meal. There needs to be a bit more care and attention to detail on this. It was self service but when we got there, there was not a lot of food left at the time. The staff need to check this on a regular basis and top up where necessary. If you wanted toast then you had to ask for some when you are at the table and whilst waiting for the toast my wife's bacon and eggs were getting colder even on a hot plate. Other than that i would thoroughly recommend this hotel and I will be going back to it in the near future as it is a great halfway stop back down to London the next day.

Ian

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

This is a quality 4 star hotel. Despite there being a large evening function the service was unaffected. Excellent food. Not disturbed by the lateness of the function.

jamie

Family

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Laurie

with Partner

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Lovely hotel and the room and food was very nice. The staff were also very helpful. There was a prom taking place during our stay so parking and using the facilities was limited during the evening . We could have used the area outside to sit and eat as intended but it was just too busy and noisy for us with the parents and students gathered outside.

Kelly

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Staff were professional and friendly upon check in. Family room was a great size. Lovely grounds in a lovely little village

Fiona

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic stay. Staff very friendly and efficient. Food in the restaurant delicious.

Christine

10.0

/10

Reviewed 16 week(s) ago

Impressive in arrival this countryside hotel and conference centre at first glance appeals. There is also ample parking. Many hotels allow early check in if one arrives ahead of check in time. Moat House staff were less accommodating and seemed to have a hard and fast rule. However, when we sat in the lobby with our suitcases and backpacks half an hour ahead of check in time, they quickly and pleasantly attended to us. The rooms are attractive but for cobwebs on the ceiling in both bedroom and bathroom as well as the bar. The room was noisy - at night the neighbouring unit put their tv on at 3am and it stayed on. It was loud and easy to hear. The serving staff at the included breakfast were very pleasant and ample food was available at the buffet to satisfy most palates. I prefer a bowl of hot porridge/oatmeal and they quickly and happily accommodated with a side container of honey and several rounds of toast. The breakfast setting was surrounded by gardens and well windowed. Very beautiful. I didn’t go 5 star as I was unimpressed by the lack of enthusiasm of the front desk staff and the cobwebs, which indicate a lack of attention, leaving one to wonder as to the overall cleanliness. My compliments to the serving staff who more than made up for other less desirable features. I also found the internet insecure and spotty. Had to keep signing back in after a night’s sleep and if we left the complex for an hour or so. I would stay here again despite some of my remarks.

Patricia

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Awesome property for a short stay to visit friends. Beautiful view grounds. Not sure the staff know how to deal with a single person but still very friendly and obliging

Mervyn

with Partner

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Thank you for your excellent service

Gill

Family

10.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

Bar was truly cosy & inviting, restaurant food wonderful. Lovely to see canal boats passing our room window. Beautiful outside lake area to enjoy on a warm sunny day

jane

with Partner

8.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Staff very friendly and nothing too much trouble. Lovely food. Comfy large bed. Only down side was bedrooms a bit tired. Wardrobes could do with replacing to match drawers

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