The Moat House

Stayed at this Hotel for one night x it was so absolutely perfect, had we realised this we would have stayed for two nights. However had other commitments. Location, ambience, food & drink all 10/10.

Impressive in arrival this countryside hotel and conference centre at first glance appeals. There is also ample parking. Many hotels allow early check in if one arrives ahead of check in time. Moat House staff were less accommodating and seemed to have a hard and fast rule. However, when we sat in the lobby with our suitcases and backpacks half an hour ahead of check in time, they quickly and pleasantly attended to us. The rooms are attractive but for cobwebs on the ceiling in both bedroom and bathroom as well as the bar. The room was noisy - at night the neighbouring unit put their tv on at 3am and it stayed on. It was loud and easy to hear. The serving staff at the included breakfast were very pleasant and ample food was available at the buffet to satisfy most palates. I prefer a bowl of hot porridge/oatmeal and they quickly and happily accommodated with a side container of honey and several rounds of toast. The breakfast setting was surrounded by gardens and well windowed. Very beautiful. I didn’t go 5 star as I was unimpressed by the lack of enthusiasm of the front desk staff and the cobwebs, which indicate a lack of attention, leaving one to wonder as to the overall cleanliness. My compliments to the serving staff who more than made up for other less desirable features. I also found the internet insecure and spotty. Had to keep signing back in after a night’s sleep and if we left the complex for an hour or so. I would stay here again despite some of my remarks.

Awesome property for a short stay to visit friends. Beautiful view grounds. Not sure the staff know how to deal with a single person but still very friendly and obliging

Thank you for your excellent service

Bar was truly cosy & inviting, restaurant food wonderful. Lovely to see canal boats passing our room window. Beautiful outside lake area to enjoy on a warm sunny day

Staff very friendly and nothing too much trouble. Lovely food. Comfy large bed. Only down side was bedrooms a bit tired. Wardrobes could do with replacing to match drawers

I booked a superior room for 2 nights with my wife. We arrived about 2.30pm and the room wasn’t ready. There was some confusion from the front desk about our later dinner reservation, the receptionist stated I didn’t have a booking and despite my assertions she didn’t really seem to believe that I had booked it months ago. She said it wasn’t recorded. She only relented when I showed her their messages to me confirming the booking. Anyway, awaiting the room we went to the bar. The staff in the bar were lovely and it was well priced for a hotel, the actual bar was a little cold. When we got into the room, I can’t say it was ‘superior’. It was a little small, cold and not well lit. There was no safe nor minibar/fridge something I would have expected for £162 per night. When I raised this at reception it wasn’t well received, the lady was polite and they did put in a room heater. Evening meal was lovely and again the staff in the bar, where we ate, were lovely and provided a great service. Breakfast on the first morning was a buffet affair and in the main was well cooked. On the second morning breakfast wasn’t as good, my wife had Eggs Benedict but the poached eggs were hard (as were mine) and the Hollandaise sauce was split, we never got the requested toast- poor show chef! The actual grounds at the hotel were beautiful and lovely to walk around the lake and close by canal. Altogether it was a nice stay but not as good as I’d expected.

Beautiful venue. A little dated now. Could do with new mattresses. Children running around the corridors at midnight from a birthday party was a problem. Called the night porter twice and nothing happened so had to deal with it myself.

Absolute gem of a place, everything was wonderful from the accommodation to food and surroundings was absolutely lovely

Excellent dinner and overnight stay. Room well appointed, friendly staff and very good value. First rate breakfast included. Would highly recommend - just off the M6.

Breakfast was self service and good.

Brilliant location but the dinner was mediocre and the you could feel and hear the springs in the mattress so not such a good sleep. They must have had a big rush for breakfast with most tables needing clearing. The breakfast food was cooked to order and all good. The car park was fairly empty when we arrived but filled up in the morning when all the business folk arrived.

Great location and friendly staff 👍

Lovely location and friendly staff.

Room ok… needs better curtains though! Sadly the breakfast service was a real disappointment - cold plates, lack of hot food, not offered any toast, coffee pretty awful.

Breakfast was superb,

Check in was straight forward and our room was ready before time. The room was clean and comfortable. We had a couple of drinks in the bar then a very tasty meal in the restaurant. Overall a very pleasant experience. Thankyou

Lovely friendly, helpful staff on reception and in the bar and restaurant

All staff were attentive. English breakfast was a wow - just returned from three months in South Africa and missed my english breakfast. Room 104 was very clean and tidy and very quiet to ensure a good nights sleep.

Very comfortable stay with good food selection in the evening and excellent breakfast menu topped of with friendly staff making one feel valued.