The Moat House

Very comfortable stay with good food selection in the evening and excellent breakfast menu topped of with friendly staff making one feel valued.

Good breakfast Lovely staff

Bar offered a very good selection and the breakfast was good but only available between 8 and 10 am. By 9.50 however there was little left and some of the food had been sitting around for too long.

Beautiful hotel in a lovely environment. The staff were friendly and professional, food was good and room was spacious. Definitely recommended.

The whole experience, two nights, was excellent. The room was very large, well fitted and although we did not housekeeping refreshment were replenished, when requested. The food was of high standard and equally matched by the service. Only criticism was poor pressure in the sink hot water tap. It was an accessible room so understand the concern of the hot tap.

Lovely place

Very relaxing in wonderful setting. Staff professional, friendly and helpful and always smiling.

Clean large room with everything I needed for my stay.

Lovely large room with views of the canal. Plenty of car parking and excellent dining facilities.

Great hotel in a fabulous location, only a few minutes drive from the motorway. Friendly staff, good food and a specious room.

Check-in was efficient and straightforward, which we appreciated. Unfortunately, the remainder of our stay did not meet expectations. The room was very dark and poorly lit, making it feel uninviting. Paintwork on doors and woodwork had numerous large chips, giving a tired impression. The window overlooked the back of another part of the hotel, so there was no outlook at all. Housekeeping standards were concerning: we found a glasses case beside the bed from a previous guest, and the glasses provided for canned water were dirty. Dinner was disappointing. The restaurant was so cold we had to return to our room to get jackets. The food was average and felt overpriced for the quality. Service came across as brusque rather than welcoming. Overnight, the room was very noisy due to a loud water/sewage system which disrupted sleep. Breakfast was equally underwhelming. The cooked breakfast was not hot, and toast was only offered after my husband had finished his meal — which itself had arrived cold. We waited over 20 minutes for tea and coffee despite asking three times. When it arrived, the cafetière was broken and there was no milk. After another 10 minutes without coffee, we left. Checkout was purely transactional, with no enquiry about our stay. Overall, standards of cleanliness, comfort, food and service fell short, particularly for the price.

Superb stay had!

Warm, clean, lovely staff. Bar area has a wood burner, all meals good.

Everything was absolutely perfect…the room, the friendly and professional staff and the delicious breakfast

We enjoyed our stay overall, but I did feel that some areas of the hotel are starting to look a little tired and could benefit from a refresh. For a hotel with 2 AA Rosettes, I expected a higher standard of cleanliness in certain parts of the property. Nothing major, but small details made the place feel less polished than I anticipated. The staff were lovely and the atmosphere was welcoming — it just feels like the hotel is ready for a bit of attention to bring it back up to the level its rating suggests.

Room was a cool, 13 degrees cool. Comfortable bed, good dinner and breakfast.

Yes

Overall a nice place to stay.

Excellent customer service.

Lovely room and surroundings. Hotel spotless. Excellent customer service and a special thank you to Sian on the front desk as she was extremely helpful and professional.