Hard to access the hotel between 15:00pm and 16:30pm the road outside becomes a walk path, got to enter the hotel via the car park on the 2nd floor, Also the pool and spa are not open on Tuesday & Wednesday. Hotel and service was beautiful.

Wonderful, indulgent, historic and comfortable stay with lovely staff.

Very comfortable stay and staff were very helpful and friendly. Perfect location and excellent breakfast.

Outstanding Hotel and amenities door men and breakfast staff can't do enough for you. The reception team are not quite as good! However, we had an amazing stay.

A high class hotel with excellent staff.

It was nice.

Indifferent - poor presentation of cooked food.

Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!

Room was excellent, bed very comfortable. Unlimited continental breakfast was also excellent. Staff were very friendly and helpful. I would definitely recommend this hotel and am looking forward to staying there again when I return to Chester.

Someone rang the bell on our room then walked in 5 seconds later without any approval to ask if we wanted some milk. No hotel worker should be able to let themselves in to your room unannounced. Also had people banging on our door and screaming in the hall at 1-2am. Had some really nice stays here previously but this stay was really uncomfortable.

Good

Great location right in the centre of Chester. Friendly quick check in. Room spacious with everything you need. Have stayed before. Continental breakfast really good choice of quality food, great service. Thanks to all for an enjoyable stay.

Excellent stay, first class hotel in a prime location. Worth the money A+

Fantastic location, a few steps to begin the city walls walk. Comfortable beds,good size room, helpful staff.Breakfast included,but hot breakfast was an extra charge.

The staff was professional and accommodating. The room was very comfortable. Breakfast was very good. The bar was limited. The exercise room was better than most, but small. Location is perfect. Value for money is good.

Excellent property and great location. Great service, food and staff. Would definitely stay again.

Breakfast was beautiful. The bed was very comfortable. Staff were extremely approachable and very helpful and friendly. I worry for their future

Cooked breakfast is extra and was delicious. Scrambled eggs are scrumptious. Staff friendly and professional. Clean room, comfortable bed and very clean bathroom. Bathroom toiletries ie shower gel, shampoo & conditioner and hand and body lotion all provided and all Elemis products. Large fluffy bath towels, hand towels and face cloths very good quality. Evening dinner the food was exceptional. Thoroughly enjoyed my mini break to Chester and staying in the Grovesnor hotel. I will definitely be returning.

Breakfast was good although late with my wifes Breakfast

GOOD SELECTION FOR BREAKFAST. A BIT SLOW ON THE SERVICE - HAD TO GO LOOKING FOR STAFF ON A FEW OCCASIONS AFTER WAITING FOR BUTTER, MORE TOAST, MORE JUICE. WOULD HAVE LIKED TO JUST REMAIN SEATED WITH A MUCH QUICKER RESPONSE FROM STAFF.