Was great accommodation such a shame closing down at end of September for 2 years

The property is clearly aged and is not being maintained, we appreciate it is shutting in late September but this has been happening over an extended period of time. We enjoyed a lovely Sunday lunch but breakfast was a tad disappointing with quite limited options and the fruit salad was meagre and limited in content and variety. The air con was like a plane taking off continually and so we were not able to sleep with it being left on so we were quite hot at night. Having worked here in the 1980s the level of service has reduced and standards have sadly dropped. Look forward to seeing what the new reincarnation looks like post RAAC removal and update.

Great location. Staff were both professional and friendly. Continental breakfast was a brilliant option within the price of the booking. Will be sad to the doors close in September.

Amazing hotel very upmarket

Repeat customer, stayed here without any issue multiple times. Breakfast is particularly good which is one of my reasons for booking. Stayed on 20 July at a cost of £175. The room provided was beyond disgusting. The carpet was stained throughout, the rug by the bed was covered in some sort of red substance. Not vacuumed, either. The sort of Travellodge-type place you'd wipe your feet on the way out. I thought I'd relax with a drink from the mini bar... To find that caked in dirt and grime on it, on top of it, by the side of it. Reported to reception, who were sympathetic, who suggested it was the issue of the outsourced cleaning team. The problems in this room were not caused by one guest, it's clear the hotel management don't check these rooms often. I had agreed a refund, but days later I learn I have been given... £66 back. Advice: There are plenty of fantastic hotels in Chester. Don't be fooled by the fake five stars of this one - your money would be better spent elsewhere.

Staff and location was excellent. Spacious bedroom and ensuite.

The Staff were very helpful including finding us a new room when the first was too noisy (David). Including a complimentary breakfast to make up for our inconvenience. Sadly the hotel has become dated needing refurbishment of bathrooms, plumbing and general modernisation within its historic and lovely interior. Very sad to hear of all the Staff being made redundant.

Everything about the Grosvenor Chester was excellent food staff and cleanliness

Clean room excellent staff all over

Great hotel

Na

Always a good stay. Love it here

A shame the hotel is going to be closed for refurbishments from Sep26. Great staff who really make the hotel.

Always a lovely experience staying here. Staff are very pleasant, do their job with pride and great ability. Bedrooms are very comfortable. Breakfast is delicious. Hotel is central yet peaceful,. Always our first choice in Chester

The reception staff were excellent so polite and helpful. Great classy hotel. Service is excellent in all areas. Room was very quirky but in a nice way . Very dark wallpaper lovely huge bed and linens. Breakfast was ok for free. Capuccino was delicious. Would we go back? Definitely just not for a long while as it is being restored in September so closed for a long time. Cant wait to see refurbed hotel .

From the moment of arriving to leaving i could not fault my stay at the Grosvenor Hotel Chester ..from the warm welcome to the accommodation and amazing upgrade to celebrate 50 + years as a nurse in the NHS...thank you!

Beautiful, clean and centrally located. Perfect for exploring Chester. The staff were so pleasant and helpful to us whenever we called on them for help.

Unfortunately we had to go home at 10 pm as the air conditioning in our room was not working it was so hot we were sweating in the room. There were no other rooms available

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The hotel is in the middle of center city about an 18 minute walk (uphill) from the train station. It's a grand old hotel with incredibly helpful and professional staff. The hallways might need a refresh sometime soon but are spacious and well maintained. Our room was also spacious with a true king size bed and fresh, crisp linens. There were two closets and a full size desk. The bathroom was also great size but alas has very old taps (separate hot and cold water) which we had a very difficult time turning on and off (they need to be repaired/replaced). The bathtub (large) had a rain shower but no hand held sprayer. The drain would not hold water in the tub. Breakfast is included with a nice offering of coffee/teas, cereals, porridge, granola, yogurt and breads but can also be upgraded to egg offerings for a very reasonable cost. The staff at the hotel are just wonderful - helpful, pleasant, patient and very professional. Daily housekeeping is top notch. I would definitely return but do consider a taxi if you're walking to/from the train station with luggae.