What do past guests say about The Chester Grosvenor?

Traveloka users who have stayed at The Chester Grosvenor have praised its Cleanliness, Room Comfort, Service and Facilites.

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The Chester Grosvenor

Name: The Chester Grosvenor
Address: Eastgate Street, Cheshire West and Chester, England, CH1 1LT, Eastgate Street, CH1 1LT, England
Rating: 9.2

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9.2

/10

Exceptional

1,000 reviews

What Guests Say About Their Stay

Thomas

10.0

/ 10

Our last visit before the hotel closes 😢. We go once a year, normally around Christmas, but as it’s closing soon brought this forward. Huge thank you to all the Grosvenor team who we have met many times over the years for their kindness and hospitality. Chester is loosing not just a hotel but a genuinely unique landmark and much of that is down to the amazing staff. I hope it will return but sadly I suspect it may never have the special/uniqueness it has had as the staff will all have moved on or even retired. Wishing all the staff and the hotel the very best for the future.

Kevin

10.0

/ 10

Was great accommodation such a shame closing down at end of September for 2 years

Cheryl

10.0

/ 10

Great location. Staff were both professional and friendly. Continental breakfast was a brilliant option within the price of the booking. Will be sad to the doors close in September.

In the Area

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Eastgate Street, Cheshire West and Chester, England, CH1 1LT

Main Facilities

Laundry service

Parking

Luggage storage

Elevator

Limo or town car service

Express check-out

Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Chester Grosvenor

Eastgate Street, Cheshire West and Chester, England, CH1 1LT

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Discover More About The Chester Grosvenor

General
Near Chester City Walls

Location
A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.1 mi (4.9 km) from Chester Zoo and 7.2 mi (11.5 km) from Cheshire Oaks Designer Outlet.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

The Rows of Chester - 0.1 km / 0.1 mi
Eastgate Clock - 0.1 km / 0.1 mi
Chester Cathedral - 0.2 km / 0.1 mi
Chester Town Hall Square - 0.3 km / 0.2 mi
Chester Town Hall - 0.3 km / 0.2 mi
Chester Roman Gardens - 0.4 km / 0.2 mi
Grosvenor Park - 0.4 km / 0.3 mi
Storyhouse - 0.4 km / 0.3 mi
Roman Amphitheatre - 0.4 km / 0.3 mi
St John the Baptist Church - 0.4 km / 0.3 mi
Chester Market - 0.5 km / 0.3 mi
Grosvenor Museum - 0.5 km / 0.3 mi
Chester City Walls - 0.5 km / 0.3 mi
Old Dee Bridge - 0.7 km / 0.4 mi
Chester Racecourse - 0.8 km / 0.5 mi

The nearest airports are:
Chester (CEG-Hawarden) - 8.3 km / 5.2 mi
John Lennon Airport (LPL) - 39.6 km / 24.6 mi
Manchester Airport (MAN) - 54.4 km / 33.8 mi

The preferred airport for The Chester Grosvenor is Manchester Airport (MAN).

Renovations
The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

One of the dining venues

The property is closed: Christmas Eve and Christmas Day.

Facilities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.

Rooms
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Chester Grosvenor

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Lobby

Transportation

Secure parking
Limo or town car service
Valet parking (surcharge)

Food and Drinks

Continental breakfast
Breakfast

Things to Do

Library

Connectivity

Free WiFi

General

Banquet
Parking

Accessibilty

Braille or raised signage
Accessibility equipment

Public Facilities

Parking
Smoke-free area
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Wedding service
Luggage storage
Express check-out
Porter
Multilingual staff
24-hour Receptionist
Concierge

Accommodation Policy & General Information in The Chester Grosvenor

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Chester Grosvenor	80
Number of floors in The Chester Grosvenor	4
Another facilities in The Chester Grosvenor	Secure parking, Limo or town car service, Valet parking (surcharge), Continental breakfast, Breakfast

Frequently asked questions about The Chester Grosvenor

What is normal check-in & check-out time at The Chester Grosvenor?

The standard check-in time at The Chester Grosvenor is starting from From 15:00 while the latest check-out time is at Before 11:00

Does The Chester Grosvenor provide breakfast?

Yes, The Chester Grosvenor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Chester Grosvenor?

The Chester Grosvenor has a 5.0-star rating.

How many floors does The Chester Grosvenor have?

The Chester Grosvenor has 4.

How many rooms are available at The Chester Grosvenor?

The Chester Grosvenor has 80.

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The Chester Grosvenor reviews and ratings

Overall Ratings & Reviews The Chester Grosvenor

Other sources (1,000)

9.2

Exceptional

From 1,000 reviews

Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

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Traveller Reviews The Chester Grosvenor

Number of reviews per page

Top reviews

Cheryl

Friends and family Family

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Lovely stay, room lovely, central location. Staff really helpful

Phillip

with Partner

10.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

Susan

8.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Staff nice throughout.

louise Maria

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

After booking we heard the hotel was closing down and you can see why The location is great but the hotel is very worn out and in desperate need of update Staff, however, were lovely.

Shirley

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Our first ten minutes were not good, whilst the doorman was charming and helpful, the receptionist was dour and curt, unable to make eye contact, no smile, it didn’t fill us with enthusiasm for our stay. We left our bags because we knew we were too early for our room. On returning at three we were met by the lovely Karen who welcomed us and for the rest of her time with us worked above and beyond to make us happy. I must add we made no mention of our original treatment. We found ourselves in a room adjoining another, the doors to both were unlocked, Karen sorted this immediately. At eight thirty, we realised that the crying infant in the adjacent room meant that we were in for a sleepless night. Again I approached Karen, she found an alternative room of the same standard and helped move us to it, even, along with the porter, separating the bed in to twins to accommodate us. Excellent, old school, service that one would expect from a five start hotel. What we hadn’t realised until the following day, was the noisier than normal air conditioning which we had tried to switch off and couldn’t, was in fact a huge industrial duct stationed right outside the window, obscuring any view of the outside world and resonating its industrial drone throughout the night, not the best end to a strange experience! Our breakfast was excellent in both content and service, as was our checkout , once again by a considerate and charming receptionist who secured our bags for our return.

Thomas

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Kevin

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Was great accommodation such a shame closing down at end of September for 2 years

Caryn

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The property is clearly aged and is not being maintained, we appreciate it is shutting in late September but this has been happening over an extended period of time. We enjoyed a lovely Sunday lunch but breakfast was a tad disappointing with quite limited options and the fruit salad was meagre and limited in content and variety. The air con was like a plane taking off continually and so we were not able to sleep with it being left on so we were quite hot at night. Having worked here in the 1980s the level of service has reduced and standards have sadly dropped. Look forward to seeing what the new reincarnation looks like post RAAC removal and update.

Cheryl

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Great location. Staff were both professional and friendly. Continental breakfast was a brilliant option within the price of the booking. Will be sad to the doors close in September.

Jason

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Amazing hotel very upmarket

Lynden

2.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Repeat customer, stayed here without any issue multiple times. Breakfast is particularly good which is one of my reasons for booking. Stayed on 20 July at a cost of £175. The room provided was beyond disgusting. The carpet was stained throughout, the rug by the bed was covered in some sort of red substance. Not vacuumed, either. The sort of Travellodge-type place you'd wipe your feet on the way out. I thought I'd relax with a drink from the mini bar... To find that caked in dirt and grime on it, on top of it, by the side of it. Reported to reception, who were sympathetic, who suggested it was the issue of the outsourced cleaning team. The problems in this room were not caused by one guest, it's clear the hotel management don't check these rooms often. I had agreed a refund, but days later I learn I have been given... £66 back. Advice: There are plenty of fantastic hotels in Chester. Don't be fooled by the fake five stars of this one - your money would be better spent elsewhere.

Heather

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Staff and location was excellent. Spacious bedroom and ensuite.

John

6.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The Staff were very helpful including finding us a new room when the first was too noisy (David). Including a complimentary breakfast to make up for our inconvenience. Sadly the hotel has become dated needing refurbishment of bathrooms, plumbing and general modernisation within its historic and lovely interior. Very sad to hear of all the Staff being made redundant.

Barry

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Everything about the Grosvenor Chester was excellent food staff and cleanliness

Sean

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Clean room excellent staff all over

Victoria

with Friends

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great hotel

jonathan

with Partner

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Lynne

with Partner

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Always a good stay. Love it here

colin

with Partner

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

A shame the hotel is going to be closed for refurbishments from Sep26. Great staff who really make the hotel.

Lynne

with Partner

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Always a lovely experience staying here. Staff are very pleasant, do their job with pride and great ability. Bedrooms are very comfortable. Breakfast is delicious. Hotel is central yet peaceful,. Always our first choice in Chester

Number of reviews per page

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