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Once again the staff and the hotel itself would exceeded anyones expectations From the reception staff to the kind porter who insisted on carrying our bags to our room to the room itself were fantastic. I wouldn't stay anywhere else in Chester

We didn’t appreciate having to pay £100 upfront on arrival (that we weren’t told about) as a deposit which we would get back. I had already booked and paid for the room. There were small refreshments in the room - crisps, biscuits, chocolate etc but I didn’t realise at first that there was an expensive charge if you ate them. I would have thought they were complimentary and it didn’t seem welcoming. The room was below average. The bedside plugs didn’t work, there was a crack in sink, handles were falling off, windows did not open and were very dirty, the decor was tired. The bed was big, clean and comfortable. The room was quiet and warm. There was air conditioning. The staff were very good and professional. In particular, the man on the door was very friendly and helpful. The entrance and dining area was impressive. The location is excellent.

Overall experience was excellent. Staff friendly and breakfast lovely. Room was a bit tired looking but a very comfortable clean room. Look forward to our next stay with you.

Service was impeccable from the minute we arrived.

Hotel was lovely

Good sized room and location

Very clean and comfortable room equipped with everything. Staff were very helpful which was especially appreciated by me as I was alone for my stay. The food was delicious and served well.

I thoroughly enjoyed my stay here- my executive room was both spacious and comfortable. The bed was amazingly comfortable and large and the bedding was beautiful too. Decor is pleasing and warm and the room was well equipped. The bathroom had a bath with shower over it - water was very warm and instant and Elemis toiletries were a treat. Check-in was fast and professional and my bag arrived at my room within 2 minutes. I was on the first floor near the spa - there was no view to speak of but that didn't bother me. There is a sort of small vestibule area between the main room door and bedroom door that alleviates any hallway noise. I always think it's the staff that make hotels good or bad- and the staff here were all without exception, exceptional. All so professional, polite and pleasant. A very enjoyable stay.

Great room good food &friendly staff

Warm welcome from all the staff we encountered. Comfortable bed. Excellent continental breakfast (included)

Easy access to the hotel from the Eastgate shopping centre car park. Helpful reception. Booked a Junior suite which was very comfortable and spacious. At the price of the room, though I think the breakfast should be fully inclusive . As it was, we had the included continental breakfast which was very good. The location in the centre of Chester is most convenient. There was a bit of late night noise from drunken revellers in the street but that is not the fault of the hotel. Overall we had a very enjoyable stay. Thank you.

Hot water broken/turned off in bathroom sink, breakfast supplement for full English breakfast is obscene... when hotel states breakfast included that should mean full breakast at booking...dated Hotel, shower rings discombobulated, winged chair in room needed cleaning, 8noperarive curtsin controls

Stayed several times , never disappoints, only downside is not being able to see the continental options , totally agree with table service for hot, but I like to see continental options before choosing

Hotel has a brilliant, central location and is only a short walk from the station. The hotel's service was excellent and all staff were lovely. Greeted at the door, taken to our room and shown the amenities and offered bookings both internally and externally. Room had a good range of premium tea and coffee, fresh milk and toiletries, too. Bed was big and comfy. Robes were provided too. Breakfast was delicious. We upgraded to a traditional full breakfast and the ingredients were great quality and tasted good. Check out was a personal process, not just dumping keys in a box. We really enjoyed it.

Just a great hotel great place to stop when visiting Chester staff are amazing

Staff attitudes, always smiling & helpful

Attentive, friendly staff.

Room very dated, definitely not 5*. Very poor shower

Very attentive staff. Beautiful hotel with beautiful rooms. Breakfast was exceptionally good. Location perfect for shops and to dine out. Will definitely be returning as soon as can.

The room was great. Breakfast fantastic