The Chester Grosvenor

Hotels
9.2
/10
Exceptional
1,017 reviews

What Guests Say About Their Stay

GAIL

10.0
/ 10
Had a very relaxing time, really comfortable bed, nice mini bar, excellent food and drinks and the staff could not have been more helpfull.

Ross

10.0
/ 10
Absolutely superb stay as always! Beautiful ‘Prince William Suite’, delicious food, wonderful breakfast and amazing staff who were all courteous, friendly and kind, and very accommodating of our 2 month old!

Jane

10.0
/ 10
This is a hotel with great charm, history and a welcoming, classy atmosphere. The staff were all outstanding, warm, friendly, professional and keen to provide high standards of hospitality and service. Our room was well appointed, well equipped and comfortable. The breakfast was excellent. The location is perfect. Bar and restaurant extremely good. Only slight downside was that some aspects of the room would benefit from a refurb/refresh, a bit of investment needed. We would not hesitate to return, we thoroughly enjoyed our stay. Special thanks to the day and evening bartenders, check in team, breakfast team, concierge and night manager (wish I’d got their names). Be careful re the carpark, register before you go to pay online as if you try to register after leaving you face a fine as we found to our cost. For us we wouldn’t stay anywhere else in Chester now and look forward to our next visit.
In the Area
See Map
Eastgate Street, Cheshire West and Chester, England, CH1 1LT

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Chester Grosvenor

Eastgate Street, Cheshire West and Chester, England, CH1 1LT
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Discover More About The Chester Grosvenor

General


Near Chester City Walls

Location


A stay at The Chester Grosvenor places you in the heart of Chester, within a 10-minute walk of Chester City Walls and Chester Racecourse. This luxury hotel is 3.5 mi (5.7 km) from Chester Zoo and 6.9 mi (11.1 km) from Cheshire Oaks Designer Outlet.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

The Rows of Chester - 0.1 km / 0.1 mi
Eastgate Clock - 0.1 km / 0.1 mi
Chester Cathedral - 0.2 km / 0.1 mi
Newgate - 0.3 km / 0.2 mi
Chester Town Hall - 0.3 km / 0.2 mi
Chester Roman Gardens - 0.4 km / 0.2 mi
Grosvenor Park - 0.4 km / 0.3 mi
Storyhouse - 0.4 km / 0.3 mi
Roman Amphitheatre - 0.4 km / 0.3 mi
St John the Baptist Church - 0.4 km / 0.3 mi
Grosvenor Museum - 0.5 km / 0.3 mi
Chester City Walls - 0.5 km / 0.3 mi
Old Dee Bridge - 0.7 km / 0.4 mi
Chester Racecourse - 0.8 km / 0.5 mi
Chester Castle - 0.8 km / 0.5 mi

The nearest airports are:
Chester (CEG-Hawarden) - 8.3 km / 5.2 mi
John Lennon Airport (LPL) - 39.6 km / 24.6 mi
Manchester Airport (MAN) - 54.7 km / 34 mi

The preferred airport for The Chester Grosvenor is Manchester Airport (MAN).

Renovations


The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities


Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Dining


Grab a bite at Simon Radley Fine Dining, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.

Rooms


Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Chester Grosvenor

Bar, Cafe and Lounge The Chester Grosvenor
Bar, Cafe and Lounge
Entertainment Facility The Chester Grosvenor
Entertainment Facility
Fitness Center The Chester Grosvenor
Fitness Center
Functional Hall The Chester Grosvenor
Functional Hall
Common Space The Chester Grosvenor
Common Space

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Library
  • Sauna
  • Steam room

Transportation

  • Secure parking
  • Limo or town car service
  • Valet parking

Food and Drinks

  • Continental breakfast
  • Breakfast

General

  • Banquet
  • Parking

Accessibilty

  • Braille or raised signage
  • Accessibility equipment

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Chester Grosvenor

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Chester Grosvenor
80
Number of floors in The Chester Grosvenor
4
Another facilities in The Chester Grosvenor
Laundry service, Express check-in, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked question in The Chester Grosvenor

What are available facilities at The Chester Grosvenor?
There are top facilites at The Chester Grosvenor such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Chester Grosvenor?
The standard check-in time at The Chester Grosvenor is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Chester Grosvenor provide breakfast?
Yes, The Chester Grosvenor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does The Chester Grosvenor have?
The Chester Grosvenor is a 5.0-star hotel.
How many floors does The Chester Grosvenor have?
The Chester Grosvenor has 4 floors.
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More Reviews from Other Guests in The Chester Grosvenor

9.2
Exceptional
From 1,017 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Andrew
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Dusty room issues with grout , tablet on floor ? Extension lead faulty noisy cistern noisy air ductwork… during night .generally old fittings. Request renovated room . Most staff are ok . Breakfast good and brasserie still nice .
GAIL
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Had a very relaxing time, really comfortable bed, nice mini bar, excellent food and drinks and the staff could not have been more helpfull.
Rachel
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Brilliant
Ross
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely superb stay as always! Beautiful ‘Prince William Suite’, delicious food, wonderful breakfast and amazing staff who were all courteous, friendly and kind, and very accommodating of our 2 month old!
John
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent overall,amenities right on the door step
Nicholas
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice hotel in the centre of Chester. Great restaurant and a spacious room. Very comfortable bed. Only complaint was the show was a shower and tub combo which didn’t drain well and was not easy to shower in. I think that’s more of a cultural thing with the UK preference vs American. All in all this is the best hotel in Chester that I have stayed in (stayed in a lot over the years).
Read More
Jane
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This is a hotel with great charm, history and a welcoming, classy atmosphere. The staff were all outstanding, warm, friendly, professional and keen to provide high standards of hospitality and service. Our room was well appointed, well equipped and comfortable. The breakfast was excellent. The location is perfect. Bar and restaurant extremely good. Only slight downside was that some aspects of the room would benefit from a refurb/refresh, a bit of investment needed. We would not hesitate to return, we thoroughly enjoyed our stay. Special thanks to the day and evening bartenders, check in team, breakfast team, concierge and night manager (wish I’d got their names). Be careful re the carpark, register before you go to pay online as if you try to register after leaving you face a fine as we found to our cost. For us we wouldn’t stay anywhere else in Chester now and look forward to our next visit.
Read More
Caroline
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

very comfortable. friendly and helpful staff. good food and good beverages options. we'll return.
Gerard
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful room and great service
Sandra
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Every aspect is well thought out. The welcome from the lovely man opening the door. Valet parking Smooth check in. Bags being taken to our rooms. Opulently decorated rooms. Definitely a 10/10
bev
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Friendly staff
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great hotel in fantastic location with lovely staff…
Jan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything was perfect!
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hotel - but what made it special was the staff - they are all so down to earth and extremely friendly… THIS is definitely what makes the hotel - we will be back again.
Harry
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff were extremely friendly, lovely hotel
Janet
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was not up to standard also continental breast was very poor as previous stays there was perfect. Sorry very disappointing
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lovely grand hotel.
Ann
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything fron our arrival to departure was perfection. Staff exeptionally courteous and helpful - surroundings beautiful
Gwendolyn
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great on all accounts appart from you were only served once at breakfast or at the bar. If you needed to sign for drinks or get more toast you had to go up to a member or staff otherwise you were ignored
Matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a great stay at the Grosvenor. The staff were really excellent and looked after everything we needed. The room was incredible and we look forward to staying again.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Chester Grosvenor

Disclaimer

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9.2
Exceptional
From 1,017 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Andrew
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Dusty room issues with grout , tablet on floor ? Extension lead faulty noisy cistern noisy air ductwork… during night .generally old fittings. Request renovated room . Most staff are ok . Breakfast good and brasserie still nice .
GAIL
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Had a very relaxing time, really comfortable bed, nice mini bar, excellent food and drinks and the staff could not have been more helpfull.
Rachel
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Brilliant
Ross
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Absolutely superb stay as always! Beautiful ‘Prince William Suite’, delicious food, wonderful breakfast and amazing staff who were all courteous, friendly and kind, and very accommodating of our 2 month old!
John
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Excellent overall,amenities right on the door step
Nicholas
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very nice hotel in the centre of Chester. Great restaurant and a spacious room. Very comfortable bed. Only complaint was the show was a shower and tub combo which didn’t drain well and was not easy to shower in. I think that’s more of a cultural thing with the UK preference vs American. All in all this is the best hotel in Chester that I have stayed in (stayed in a lot over the years).
Read More
Jane
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This is a hotel with great charm, history and a welcoming, classy atmosphere. The staff were all outstanding, warm, friendly, professional and keen to provide high standards of hospitality and service. Our room was well appointed, well equipped and comfortable. The breakfast was excellent. The location is perfect. Bar and restaurant extremely good. Only slight downside was that some aspects of the room would benefit from a refurb/refresh, a bit of investment needed. We would not hesitate to return, we thoroughly enjoyed our stay. Special thanks to the day and evening bartenders, check in team, breakfast team, concierge and night manager (wish I’d got their names). Be careful re the carpark, register before you go to pay online as if you try to register after leaving you face a fine as we found to our cost. For us we wouldn’t stay anywhere else in Chester now and look forward to our next visit.
Read More
Caroline
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

very comfortable. friendly and helpful staff. good food and good beverages options. we'll return.
Gerard
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Beautiful room and great service
Sandra
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Every aspect is well thought out. The welcome from the lovely man opening the door. Valet parking Smooth check in. Bags being taken to our rooms. Opulently decorated rooms. Definitely a 10/10
bev
icon-Business
Business
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Friendly staff
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great hotel in fantastic location with lovely staff…
Jan
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything was perfect!
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent hotel - but what made it special was the staff - they are all so down to earth and extremely friendly… THIS is definitely what makes the hotel - we will be back again.
Harry
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Staff were extremely friendly, lovely hotel
Janet
icon-Leisure
Leisure
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was not up to standard also continental breast was very poor as previous stays there was perfect. Sorry very disappointing
Stephen
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Lovely grand hotel.
Ann
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Everything fron our arrival to departure was perfection. Staff exeptionally courteous and helpful - surroundings beautiful
Gwendolyn
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great on all accounts appart from you were only served once at breakfast or at the bar. If you needed to sign for drinks or get more toast you had to go up to a member or staff otherwise you were ignored
Matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was a great stay at the Grosvenor. The staff were really excellent and looked after everything we needed. The room was incredible and we look forward to staying again.
Number of reviews per page
20
40