What do past guests say about The Chester Grosvenor?

The Chester Grosvenor is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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The Chester Grosvenor

Name: The Chester Grosvenor
Address: Eastgate Street, Cheshire West and Chester, England, CH1 1LT, Eastgate Street, CH1 1LT, England
Rating: 9.2

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9.2

/10

Exceptional

1,002 reviews

What Guests Say About Their Stay

colin

10.0

/ 10

A shame the hotel is going to be closed for refurbishments from Sep26. Great staff who really make the hotel.

Lynne

10.0

/ 10

Always a lovely experience staying here. Staff are very pleasant, do their job with pride and great ability. Bedrooms are very comfortable. Breakfast is delicious. Hotel is central yet peaceful,. Always our first choice in Chester

Kevin

10.0

/ 10

The reception staff were excellent so polite and helpful. Great classy hotel. Service is excellent in all areas. Room was very quirky but in a nice way . Very dark wallpaper lovely huge bed and linens. Breakfast was ok for free. Capuccino was delicious. Would we go back? Definitely just not for a long while as it is being restored in September so closed for a long time. Cant wait to see refurbed hotel .

In the Area

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Eastgate Street, Cheshire West and Chester, England, CH1 1LT

Main Facilities

Restaurant

24-Hour Front Desk

Parking

WiFi

Elevator

Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around The Chester Grosvenor

Eastgate Street, Cheshire West and Chester, England, CH1 1LT

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Discover More About The Chester Grosvenor

General
Near Chester City Walls

Location
With a stay at The Chester Grosvenor, you'll be centrally located in Chester, within a 10-minute drive of Chester City Walls and Chester Zoo. This luxury hotel is 7.2 mi (11.5 km) from Cheshire Oaks Designer Outlet and 0.1 mi (0.1 km) from Eastgate Clock.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

The Rows of Chester - 0.1 km / 0.1 mi
Eastgate Clock - 0.1 km / 0.1 mi
Chester Cathedral - 0.2 km / 0.1 mi
Chester Town Hall Square - 0.3 km / 0.2 mi
Newgate - 0.3 km / 0.2 mi
Chester Town Hall - 0.3 km / 0.2 mi
Chester Roman Gardens - 0.4 km / 0.2 mi
Grosvenor Park - 0.4 km / 0.3 mi
Dewa Roman Experience - 0.4 km / 0.3 mi
Storyhouse - 0.4 km / 0.3 mi
Roman Amphitheatre - 0.4 km / 0.3 mi
St John the Baptist Church - 0.4 km / 0.3 mi
Chester Market - 0.5 km / 0.3 mi
Grosvenor Museum - 0.5 km / 0.3 mi
Chester City Walls - 0.5 km / 0.3 mi

The nearest airports are:
Chester (CEG-Hawarden) - 8.3 km / 5.2 mi
John Lennon Airport (LPL) - 39.6 km / 24.6 mi
Manchester Airport (MAN) - 54.4 km / 33.8 mi

The preferred airport for The Chester Grosvenor is Manchester Airport (MAN).

Renovations
The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:

One of the dining venues

The property is closed: Christmas Eve and Christmas Day.

Facilities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include limo/town car service, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily.

Rooms
Make yourself at home in one of the 80 individually decorated guestrooms, featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Chester Grosvenor

Entertainment Facility

Fitness Center

Functional Hall

Common Space

Lobby

Transportation

Secure parking
Limo or town car service
Valet parking (surcharge)

Food and Drinks

Continental breakfast
Breakfast

Things to Do

Library

Connectivity

Free WiFi

General

Banquet
Parking

Accessibilty

Braille or raised signage
Accessibility equipment

Public Facilities

Parking
Smoke-free area
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Express check-in
Newspaper in lobby
Wedding service
Luggage storage
Express check-out
Porter
Multilingual staff
24-hour Receptionist
Concierge

Accommodation Policy & General Information in The Chester Grosvenor

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - to 11:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Chester Grosvenor	80
Number of floors in The Chester Grosvenor	4
Another facilities in The Chester Grosvenor	Secure parking, Limo or town car service, Valet parking (surcharge), Continental breakfast, Breakfast

Frequently asked question in The Chester Grosvenor

What are available facilities at The Chester Grosvenor?

There are top facilites at The Chester Grosvenor such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at The Chester Grosvenor?

The standard check-in time at The Chester Grosvenor is starting from From 15:00 while the latest check-out time is at Before 11:00

Does The Chester Grosvenor provide breakfast?

Yes, The Chester Grosvenor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Chester Grosvenor

The Chester Grosvenor has a 5.0-star rating.

How many floors does The Chester Grosvenor have?

The Chester Grosvenor has 4.

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More Reviews from Other Guests in The Chester Grosvenor

Overall Ratings & Reviews The Chester Grosvenor

Other sources (1,002)

9.2

Exceptional

From 1,002 reviews

Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.4

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Traveler Reviews The Chester Grosvenor

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Top reviews

colin

with Partner

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

A shame the hotel is going to be closed for refurbishments from Sep26. Great staff who really make the hotel.

Lynne

with Partner

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Kevin

with Partner

10.0

/10

Reviewed 13 week(s) ago

Unfortunately we had to go home at 10 pm as the air conditioning in our room was not working it was so hot we were sweating in the room. There were no other rooms available

Karen

10.0

/10

Reviewed 14 week(s) ago

Incredible hotel, staff could not be more helpful and attentive to your needs, lovely experience from start to finish.

peter

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Excellent hotel as always. Will be better after it closes for modernisation- usb sockets required etc but this is a very minor point. This is our favourite hotel in Chester, service and quality are second to none

Kayleigh

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Perfect night stay and one for the bucket list as a local to Chester. Staff were extremely helpful and the continental breakfast was perfect , which we had in our room. Would definitely stay again!

Margaret

Friends and Family Family

10.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Really helpful polite and courteous staff, excellent service, and lovely food. Absolutely recommend this place to stay 5 star all the way.

Beverley

8.0

/10

Reviewed 15 week(s) ago

Hotels.com verified review

Karen

with Partner

6.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Great location. Very helpful staff. Room very very tired and dated. Bathroom awful with shower over bath . Water didn’t drain away so had to stand in the water. Good continental breakfast.

Julie

Family

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Stayed 2 nights in a deluxe room. As did our daughter and son in law. Both rooms were lovely. Clean, well equipped and comfortable. The hotel is in a great central location. We had room service for breakfast both mornings. Our daughter ate breakfast in the restaurant. Both were very nice. The only downside was that we couldn’t get the room cool enough during the heatwave but the hotel were quick in providing us with a fan to help. We would highly recommend a stay at The Chester Grosvenor. We certainly look forward to staying there agin.

gareth

10.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Stayed here before, always happy with the hotel. Great value for money during the week.

Usman

2.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

I was in this hotel for four nights, terrible air con not maintained properly. Air intake filters were clogged in the room, and eventually whole hotel’s aircon broke down leaving me no choice except to leave the hotel and book another one with aircon.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.