The Chester Grosvenor

Hotels
9.2
/10
Exceptional
1,001 reviews

What Guests Say About Their Stay

Karen
10.0
/ 10
Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
roger
10.0
/ 10
breakfast was superb parking was a nightmare post code had taken us to a different carpark
Mark
10.0
/ 10
Nice place to spend a night in Chester. Cannot get more central. Friendly staff. Comfy bed. Good breakfast
In the Area
See Map
Eastgate Street, Cheshire West and Chester, England, CH1 1LT

Main Facilities

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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Chester Grosvenor

Eastgate Street, Cheshire West and Chester, England, CH1 1LT
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Discover More About The Chester Grosvenor

Location


Staying at The Chester Grosvenor is a good choice when you are visiting Cheshire West and Chester.

About The Chester Grosvenor

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Chester Grosvenor exclusively for you.

The Chester Grosvenor is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Chester Grosvenor.

All facilities in The Chester Grosvenor

Others The Chester Grosvenor
Others

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Spa
  • Library
  • Sauna
  • Steam room

General

  • Banquet
  • Parking
  • Parking (surcharge)

Transportation

  • Limo or town car service
  • Valet parking (surcharge)

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Chester Grosvenor

Important Note
  • Self parking fee: GBP 15.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 200.00 per stay

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards and debit cards; cash is not accepted
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Chester Grosvenor
80
Number of floors in The Chester Grosvenor
4
Another facilities in The Chester Grosvenor
Laundry service, Express check-in, Newspaper in lobby, Tours, Wedding service

Frequently asked question in The Chester Grosvenor

What are available facilities at The Chester Grosvenor?
There are top facilites at The Chester Grosvenor such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Chester Grosvenor?
The standard check-in time at The Chester Grosvenor is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Chester Grosvenor provide breakfast?
Yes, The Chester Grosvenor provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Chester Grosvenor?
The Chester Grosvenor is a 5.0-star hotel.
How many floors does The Chester Grosvenor have?
The Chester Grosvenor has 4 floors.
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More Reviews from Other Guests in The Chester Grosvenor

9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Karen
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
Tomasz
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall, amazing stay, location, food atmosphere. Well worth visiting.
John
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room and its amenities are not 5star
Annika
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

the reception staff were not very friendly. They gave us a room very far away. the shower didn't have a slippery mat super dangerous.
roger
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

breakfast was superb parking was a nightmare post code had taken us to a different carpark
Mark
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place to spend a night in Chester. Cannot get more central. Friendly staff. Comfy bed. Good breakfast
Joanne
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Perfect stay, perfect location, perfect service
Anthony
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent
Donald
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very disappointed with our stay at the Chester Grosvenor. We arrived in the evening and were disappointed to find that the only time allowed for breakfast was before 8 am. When going to use the shower - there was no hot water and the sink only had scalding hot water. When sharing the feedback with the manager, their response was apologetic. For 200+ quid a night, the basics just are not in place for a “luxury” hotel. Would advise you to book elsewhere as we will not be back in the future.
Read More
Jennifer
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was lovely, staff were great
Helen
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
Read More
Tamara
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful hotel, always a pleasure to visit
Joshua
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms advertised on social media look new and luxurious, This certainly is not the case. Very misleading.
Angela
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff on check in friendly and welcoming , room spacious and clean, location fantastic, did not have breakfast , car park adjoining £15 for 24 hours
Stephen
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Truly fantastic from minute we arrived and the warmth and professionalism of all the staff
Chris
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent as ever. Great service, food is amazing. Hotel could do with a bit of a facelift and refresh, looking a little old and shabby. Bathroom/shower was very basic.
chris
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
Julie
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Huge bed & lovely room. Good continental breakfast couldn't eat it all!
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I loved this hotel and felt very special. The only thing I would look to improve would be the bathrooms. Whilst I understand the need to keep the regency suite as a 60 year old I found it a little unsafe getting in and out of the bath to have a shower without a bath mat or firm footing beneath me.
Fozia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel with central location, great ambiance and very friendly staff. Highly recommend.
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 The Chester Grosvenor

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,001 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Chester Grosvenor

Number of reviews per page
20
40
Top reviews
Karen
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Ideal location and the shopping centre car park had direct access into the hotel. All staff were welcoming and friendly. Lovely spacious room. Nice to have fresh milk in the mini bar rather than long life. A couple more herbal teas would have been good rather than just 1 green and 1 peppermint.
Tomasz
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall, amazing stay, location, food atmosphere. Well worth visiting.
John
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room and its amenities are not 5star
Annika
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

the reception staff were not very friendly. They gave us a room very far away. the shower didn't have a slippery mat super dangerous.
roger
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

breakfast was superb parking was a nightmare post code had taken us to a different carpark
Mark
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice place to spend a night in Chester. Cannot get more central. Friendly staff. Comfy bed. Good breakfast
Joanne
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Perfect stay, perfect location, perfect service
Anthony
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Excellent
Donald
icon-Leisure
Leisure
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Very disappointed with our stay at the Chester Grosvenor. We arrived in the evening and were disappointed to find that the only time allowed for breakfast was before 8 am. When going to use the shower - there was no hot water and the sink only had scalding hot water. When sharing the feedback with the manager, their response was apologetic. For 200+ quid a night, the basics just are not in place for a “luxury” hotel. Would advise you to book elsewhere as we will not be back in the future.
Read More
Jennifer
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Room was lovely, staff were great
Helen
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room we were first allocated was terrible the bed so old dipped in the middle Frayed curtains Stained carpets furniture chipped bathroom tired enamel peeling off bath so moved to another similar room no views either Then moved to another a suite slightly better but dated and tired definitely not 5 star as stated The only saving grace was the Arkle restaurant which was excellent service excellent and food to die for amazing
Read More
Tamara
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Wonderful hotel, always a pleasure to visit
Joshua
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The rooms advertised on social media look new and luxurious, This certainly is not the case. Very misleading.
Angela
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Staff on check in friendly and welcoming , room spacious and clean, location fantastic, did not have breakfast , car park adjoining £15 for 24 hours
Stephen
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Truly fantastic from minute we arrived and the warmth and professionalism of all the staff
Chris
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Excellent as ever. Great service, food is amazing. Hotel could do with a bit of a facelift and refresh, looking a little old and shabby. Bathroom/shower was very basic.
chris
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Lovely hotel, lovely suite, friendly staff. Room was clean, room 402. Very spacious, but temperature was a little difficult to regulate. Bathroom also very cold, but it was a lovely room and we would most definitely stay agan.
Julie
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Huge bed & lovely room. Good continental breakfast couldn't eat it all!
Adam
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I loved this hotel and felt very special. The only thing I would look to improve would be the bathrooms. Whilst I understand the need to keep the regency suite as a 60 year old I found it a little unsafe getting in and out of the bath to have a shower without a bath mat or firm footing beneath me.
Fozia
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel with central location, great ambiance and very friendly staff. Highly recommend.
Number of reviews per page
20
40