Really helpful polite and courteous staff, excellent service, and lovely food. Absolutely recommend this place to stay 5 star all the way.

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Great location. Very helpful staff. Room very very tired and dated. Bathroom awful with shower over bath . Water didn’t drain away so had to stand in the water. Good continental breakfast.

Stayed 2 nights in a deluxe room. As did our daughter and son in law. Both rooms were lovely. Clean, well equipped and comfortable. The hotel is in a great central location. We had room service for breakfast both mornings. Our daughter ate breakfast in the restaurant. Both were very nice. The only downside was that we couldn’t get the room cool enough during the heatwave but the hotel were quick in providing us with a fan to help. We would highly recommend a stay at The Chester Grosvenor. We certainly look forward to staying there agin.

Stayed here before, always happy with the hotel. Great value for money during the week.

I was in this hotel for four nights, terrible air con not maintained properly. Air intake filters were clogged in the room, and eventually whole hotel’s aircon broke down leaving me no choice except to leave the hotel and book another one with aircon.

Hôtel is closing in September for major repairs

Had a lovely couple of night stay at The Grovesnor Chester. The room was lovely. We had the continental breakfast which was served beautifully. Really enjoyed the stay. Such a shame it’s closing on the 30th September

Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again.

Lovely staff & good spacious room , breakfast was really tasty but could’ve been warmer , are checking time was 3pm but the room wasn’t ready till 3.45 which was unfortunate

Great location being central, not the cheapest but I was on business. Staff all very helpful and friendly. Room was very nice. Believe the hotel is up for a refurb and construction work in September 2026, so be mindful of that if booking near then. Was only there one night but would definitely recommend based on the experience.

A pleasant enough stay. The staff are helpful, but the hotel is surprisingly impersonal. Didn’t feel particularly welcome. Minor problems with the room - toilet difficult to flush and no socket near the kettle. Major problems with was access. The front of the hotel is inaccessible by car. The way in is via a public car park, but this is not obvious from the address. There were no directions offered when booking, and no indication at the car park entrance. A frustrating half hour trying to find the place.

A shame that the hotel is closing. It’s perfectly located in the centre of Chester. The staff couldn’t have been more attentive and helpful. My treatment in the spa was excellent.

Excellent stay, beautiful hotel, helpful, friendly staff. However, very disappointing continental breakfast, which had to be ordered rather than a buffet, help yourself option. Just cereal, over ‘cooked’ toast and croissants don’t constitute a continental breakfast in a 5* hotel in my view. It didn’t detract from a lovely stay in Chester though!

Amazing place. Staff excellent. Location couldn’t be better

Charming hotel at the centre of beautiful Chester

Beautiful hotel in the city centre. We had the best room with an amazing and unusual view of the Eastgate clock. Very warm welcome on arrival. Room spacious. Excellent breakfast, cooked to order. Staff at breakfast friendly and very attentive. Couldn’t fault the hotel or the staff.

Lovely hotel, our stay was amazing as always!

Just returned from a girls weekend. Great central location. Rooms spacious, very comfy beds and Elemis products in the bathroom.

Wonderful place to stay. Beautiful hotel in a fantastic location. Staff were exceptional and I wish I had longer than one night in my luxurious room! I hope to be back one day.