Overall Ratings & Reviews Hôtel Mercure Avignon Centre Palais des Papes

The property is very well located ( that’s why I had chosen it at the first place!). However, it’s the only positive side I can mention for our stay. This hotel does NOT meet the standards of a 4 star hotel! The room was small, there was no garbage bin in the room, nor a phone for that matter ( to call the reception!). There is no little accessories that a 4 star MUST have ( small body lotion of slippers). Besides, there is no lobby per se in this hotel to sit and have a drink! All on all our stay was very disappointing! It’s a shame because I used to appreciate Mercure hotels but I’m not sure I’ll choose this hotel in the future since the standards are not reliable.

Parking is terrible - Far away over rocks and steps

after a brief innitial misunderstanding the staff who received us was extremely helpfull and resourcefull in solving our issue with parking / our roofbox. she also recommended a lovely brasserie 3 doors down. only issue we had was getting to the hotel.

Excellent service

It’s clearly an older building but refurbished. The room is okay. Beds are very comfortable. A drinking water machine is placed outside next to the elevator, which is very good when the tapwater taste metallic. The water pressure is fine, however, the shower is quite slow; it takes a long while to wash off the soap. The location could not be better, when it is right next to the Palace.

Hôtel excellemment bien situé à côté du palais des papes et parking juste à côté.

Well located, very easy to walk around. The rooms were clean and had a good size. Breakfast was great. The staff were friendly as well.

Marvelous central place on the Palais des Papes. Follow instructions of the hotel, not the Waze, who will get at the death end.

Comfortable beds, great location but terrible bathroom. You have to step over a very high frame into the bath to have a shower. The toilet was wedged into a corner and it was impossible to sit properly on it. Wonderful location next to the Palais des Papes and easy access to restaurants and shopping.

It’s good place which I like it

Nice hotel overall. Some areas were very nice, some were dingy and needed updating. Staff was very friendly. Breakfast was good, typical European breakfast. Loved the mango juice. Some towels were stained.

Very comfortable hotel and great location for exploring Avignon. Staff very friendly and helpful. Would have liked a balcony or street view, and options for tea and coffee in room were limited, with milk not replaced every day. Floor in bathroom became very slippery when wet.

Nice, clean, friendly property with excellent location.

Hotel agreable et tres bien placé pour visiter Avignon. Parking juste a coté avec tarif hotel.

Très bon accueil, hôtel très agréable, petit déjeuner parfait.

Great location, friendly and helpful staff, clean and convenient room, good breakfast… highly recommended!

Central convenient location, parking underground and attached to the hotel. Close to dozens of restaurants and shopping. Hotel is not new but seems well maintained. The only feedback I would give is to clearly state the parking charge in the listing. They state that the offer a parking discount but it would have been better to know that parking in the city garage is 22eu per night as I would have calculated that and the city tax into the overall charge.

I stayed in four different hotels in France this summer, and this one was by far the best. Very spacious room and excellent breakfast. Literally right next to the Palais des Papes—talk about location!

Tried to get into the hotel for two hours but was blocked every time by temporary barriers and electronic barriers. It was a nightmare trying to get to the hotel. I abandoned Avignon after two hours of driving various routes. Will never book this hotel ever again. Donal Dowds

Great hotel, friendly staff! Would definitely stay there again!