8.2
Very Good
From 1,989 reviews
Provided by travellers on
Cleanliness

8.1

Room Comfort

8.2

Meal

7.9

Location

8.6

Service and Facilites

8.3

People often mention about Grand Inna Samudra Beach
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Staff Friendliness (58)
Family Friendly (51)
Bedroom (51)
Hotel Area (49)
Taste (47)
Variety (47)
Room Space (46)
Ambiance (45)
Surroundings (43)
Bathroom (41)
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Traveller Reviews Grand Inna Samudra Beach

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Customer reviews
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Best service, clean, friendly, fast.
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Tantan H.
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10.0
/10
Reviewed 5 day(s) ago
In short, everything was great, from the service to the food, okay.
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Accommodation's Reply
31 Jul 2025
Dear Mr. Tantan, Thank you very much for your positive review. We are delighted to hear that our service and cuisine have left a positive impression. Feedback like this motivates us at Grand Inna Samudra Beach to continue providing the best. We look forward to welcoming you back. Warm regards.
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k***i
icon-origin-TRAVELOKA
9.3
/10
Reviewed 1 week(s) ago
The only downside is that the bedroom floor is sticky, it seems like the mop isn't clean, everything else is okay, the best
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Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach. Thank you for your review and appreciation. We apologize for any inconvenience regarding the condition of the flooring in your room. We have forwarded your feedback to the Housekeeping team for immediate action to prevent a recurrence. We are pleased to hear that you enjoyed the service and other facilities. We look forward to welcoming you back to Grand Inna Samudra Beach.
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Tantra E. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the rooms are clean, the breakfast has a lot of choices and is quite delicious, the view from the room is all to the beach, it's comfortable and I want to come back here again when I go to Pelabuhan Ratu 😁
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Accommodation's Reply
31 Jul 2025
Dear Mr. Tantra, Thank you very much for your positive review. We are delighted to hear that you enjoyed the friendliness of our staff, the comfort of your room, the breakfast, and the beach view from our hotel. Your feedback motivates us to continue providing the best service. We look forward to welcoming you back to Grand Inna Samudra Beach when you visit Pelabuhan Ratu. Warm regards
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n***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
This is the second time staying with the family and it is comfortable to stay at Grand Inna because you can play freely on the beach, the place is clean, and the view is always beautiful.
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Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach Hotel. Thank you very much for your trust in returning to stay with your family at Grand Inna Samudra Beach. We are delighted to hear that you felt comfortable, enjoyed the cleanliness of the hotel area, and enjoyed the beautiful views and beach access. We hope your next visit will be as enjoyable as ever.
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B***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
During my stay, the power went out, even briefly, and there was no backup center. Bathroom cleanliness needs to be improved. The building and services need to be rejuvenated. The atmosphere is thick with the myth of the Queen of the South Coast.
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Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach Hotel. Thank you for your valuable review and feedback. We apologize for any inconvenience during your stay, including the power outage, the lack of emergency lighting, and the less-than-desirable bathroom cleanliness. We also welcome suggestions regarding building renovations and service improvements to improve our service quality in the future. We look forward to welcoming you back for an even better experience.
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L***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Even though they left a note in the field book saying "birthday staycation," there was no greeting in the hotel room. 😄 When I wanted to use the karaoke room that night, unfortunately, I was informed that there were technical difficulties. Overall, the hospitality was satisfactory, meeting 4-star standards. The only downside was that there was only one receptionist, so there were long lines at check-in and check-out.
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r***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The security and staff are very friendly, if I go to Pelabuhan Ratu again I will definitely stay at Grand Inna Samudra Beach
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Sir/Madam, Warm greetings from Grand Inna Samudra Beach Hotel. Thank you for your positive review. We are delighted to learn that you were satisfied with the friendliness of our staff and security team. Guest satisfaction is our top priority, and reviews like this are an encouragement to the entire team. We look forward to welcoming you back on your next visit to Pelabuhan Ratu. Warm regards, Grand Inna Samudra Beach Hotel
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A***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the best hotel in Pelabuhan Ratu with the best view
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1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Sir/Madam, Thank you for your positive review. We are very happy to hear that you enjoyed your stay at our hotel, especially with the stunning views. Reviews like this are the motivation for us to continue to provide the best. We look forward to welcoming you back to enjoy the beautiful atmosphere of Pelabuhan Ratu with us. Warm Regards, Grand Inna Samudra Beach Hotel
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L***t
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Price and service are appropriate. The atmosphere feels like vintage in the early 1965s, very impressive. Need to add a bell boy at the arrival gate to help with guest luggage. The rest is good, thank you Samudera Beach Hotel management.
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Sir/Madam, Thank you for choosing Samudra Beach Hotel and taking the time to give such a memorable review. We are pleased to know that you enjoyed the 1960s vintage atmosphere that we maintain as the hallmark of this hotel. The input regarding the addition of bell boys in the arrival area is highly appreciated and will be a concern for management to improve services in the future. Once again, thank you for your visit and appreciation. We hope to welcome you back in the future. Warm regards, Samudra Beach Hotel Management
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Adi T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very comfortable for healing with family.
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Accommodation's Reply
01 Jul 2025
Dear Mr. Adi, Thank you for your positive review. We are very happy to know that your stay with your family was comfortable and suitable for healing. Hopefully, the special moment will bring a pleasant impression. We look forward to your and your family's return visit in the future. Warm regards, Samudra Beach Hotel Management
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Irwan I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Ac Mati given a very good solution by Repairman by moving the room very good. Thank you for your service
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr. Irwan, Thank you for your review and appreciation. We apologize for the initial inconvenience caused by the AC in the room, but we are also happy to know that our reception team was able to provide a good and fast solution. Your satisfaction is our priority, and we will continue to strive to provide the best service at every opportunity. See you again on your next visit, Mr. Irwan. Warm regards, Samudra Beach Hotel Management
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h***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The old hotel is a bit spooky, the staff is lacking, the facilities are complete, the view is sea.
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Sir/Madam, Thank you for your time and review. We appreciate any feedback provided as evaluation material to continuously improve the quality of service and comfort at Samudra Beach Hotel. We apologize if the hotel atmosphere and the number of staff available have not fully met expectations. However, we are pleased to know that you still enjoy the facilities available and the sea view which is our main attraction. We will continue to make improvements so that your future stay experience will be more enjoyable. Best regards, Samudra Beach Hotel Management
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The view from the hotel room is really beautiful
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach Hotel. Thank you for your review. We're delighted to hear you enjoyed the beautiful views from your room at Grand Inna Samudra Beach. We hope this experience made your visit even more memorable, and we look forward to welcoming you back.
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D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Alhamdulillah we stayed as a big family and got early check in.. thank you grand inna😊🧡
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Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach Hotel. Thank you for your positive review. We are delighted that your family felt comfortable staying at Grand Inna Samudra Beach and enjoyed early check-in. We hope this visit brings back fond memories, and we look forward to welcoming you back with your beloved family.
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F***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It's great to stay here close to the beach too.
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2 people find it helpful
Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach Hotel. Thank you for your review. We're delighted to hear that you enjoyed your stay at Grand Inna Samudra Beach and our proximity to the beach. We look forward to welcoming you back on your next visit.
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M***d
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Historic hotel, friendly staff, private beach. Input for management: The topless female statues around the pool should be covered with cloth. Not suitable for families + small children who often have staycations at this hotel.
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4 people find it helpful
Accommodation's Reply
31 Jul 2025
Warm greetings from Grand Inna Samudra Beach Hotel. Thank you for your review and appreciation of Grand Inna Samudra Beach, especially regarding the friendliness of our staff and our private beach facilities. We also appreciate your feedback regarding the statues in the pool area. This will be taken into consideration by management for the comfort of our guests, especially families vacationing with children. We hope to continue to provide an even better stay on your next visit.
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
the hotel staff is very friendly and very helpful
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
still a recommended hotel when staying at pl.ratu
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IKHSAN K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The rooms all face the sea directly, the rooms are very comfortable, the beds are comfortable, the bathrooms are clean, the hotel staff are friendly, and most importantly there is a private beach. The taste of the food is just ordinary, there are not many variations of side dishes. The only problem when staying here for 3 days 2 nights, on the 2nd and 3rd days the room's AC leaked water onto the wall, but it was still cold, maybe the room's AC needs to be maintained again. The rest is very good, this Legend Hotel is the best 👍🏻👍🏻👍🏻
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