8.6
Very Good
From 375 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Traveller Reviews Hotel Serrano

Number of reviews per page
20
40
Top reviews
Brandon
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location to do shopping
Tomas David
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff provided exceptional costumer service.
DEBORAH
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Very nice hotel.!! Great location!
Maria
icon-Leisure
Leisure
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Habitación excelente, buena ubicación y el personal super amable! Definitivamente recomendable 10/10
Kristine Fuss
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel was nice and the room was clean.
Olga
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Every aspect is above and beyond
Talisa
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Hotel is in a very upmarket part of Madrid (Salamanca)but in a quiet side road which makes it ideal for seeing other interesting places. Lots of restaurants and posh shops in the area. Staff were friendly and helpful. Didn't have so can't comment. Single room was spacious and very clean.
Roger
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Air conditioner didn't work properly and it was very uncomfortable in our room. We didn't report it because we wete in a hurry next AM.
Periklis
6.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Is not a 4 star hotel. Location is good and breakfast is decent.
Carmen
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
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Jareth
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

La estancia fue excelente, nos atendieron de maravilla
Viviana
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Clean room!
SUYIN
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Gemma
icon-Business
Business
4.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Great location and friendly staff
WILLIAM
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Easy access to transportation and several restaurants in the area.
Verified traveler
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues.
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Oisín Shane
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.
Ingrid
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I wait for more because of the reviews! The bathroom excelent the room nothing especial
ZORAYA
10.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

Very nice
Number of reviews per page
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40