What do past guests say about Hotel Serrano?

Traveloka users who have stayed at Hotel Serrano have praised its Cleanliness, Service and Facilites, Location.

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Hotel Serrano

Name: Hotel Serrano
Address: Calle de Marques de Villamejor, 8, Madrid, Community of Madrid, Spain, 28006, Calle de Marques de Villamejor, 8, Madrid, 28006, Spain
Rating: 9

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9.0

/10

Exceptional

606 reviews

What Guests Say About Their Stay

Nigel

10.0

/ 10

Great location; walking distance to good restaurants and Corte Inglés! Good assistance from Reception staff. Good buffet breakfast.

Billy

10.0

/ 10

Es un hotel boutique muy limpio con la habitación muy cómoda y amplia. El baño muy amplio y limpio. El personal muy atento y el desayuno muy bueno y completo.

Igor

10.0

/ 10

Fellow Americans this is the hotel to go to. Staff get straight to the point. Very courteous and allowed us to leave our bags here for a few hours while we checked out and went sight seeing . Clean hotel! Clean bed clean sheets. Ac can be adjusted gentlemen! Mattress is very comfy! 5/5 would stay here again.

In the Area

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Calle de Marques de Villamejor, 8, Madrid, Community of Madrid, Spain, 28006

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Elevator

Hotel Serrano is a hotel is located at Madrid. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Hotel Serrano

Calle de Marques de Villamejor, 8, Madrid, Community of Madrid, Spain, 28006

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Discover More About Hotel Serrano

General
In Madrid (Salamanca)

Location
With a stay at Hotel Serrano, you'll be centrally located in Madrid, steps from Paseo de la Castellana and a short 3-minute drive from El Retiro Park. This hotel is 1.2 mi (1.9 km) from Gran Via and 1.5 mi (2.5 km) from Puerta del Sol.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Paseo de la Castellana - 0.1 km / 0.1 mi
ABC Serrano - 0.1 km / 0.1 mi
El Corte Inglés - 0.5 km / 0.3 mi
U.S. Embassy - 0.5 km / 0.3 mi
Plaza de Colon - 0.8 km / 0.5 mi
National Archaeological Museum - 1 km / 0.6 mi
San Camilo Hospital Quirón - 1 km / 0.6 mi
Puerta de Alcalá - 1.3 km / 0.8 mi
Azca Financial District - 1.3 km / 0.8 mi
Plaza de Olavide - 1.4 km / 0.9 mi
El Retiro Park - 1.5 km / 0.9 mi
Paseo del Prado - 1.5 km / 0.9 mi
Calle de Alcalá - 1.5 km / 0.9 mi
Plaza de Cibeles - 1.5 km / 0.9 mi
Plaza de Chueca - 1.6 km / 1 mi

The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD) - 13.5 km / 8.4 mi

Facilities
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Dining
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.

Rooms
Stay in one of 34 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.

All facilities in Hotel Serrano

Lobby

Exterior

Bedroom

In-room Bathroom

Restaurant

Kids and Pets

Babysitting with surcharge

Food and Drinks

Breakfast

Connectivity

Free WiFi

Accessibilty

Disabled access friendly

Public Facilities

Smoke-free area
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Luggage storage
Multilingual staff
24-hour Receptionist
Newspaper in lobby
Concierge

Accommodation Policy & General Information in Hotel Serrano

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

, To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed

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General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 00:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hotel Serrano	34
Number of floors in Hotel Serrano	6
Another facilities in Hotel Serrano	Babysitting with surcharge, Breakfast, Free WiFi, Disabled access friendly, Smoke-free area

Frequently asked questions about Hotel Serrano

What are available facilities at Hotel Serrano?

There are top facilites at Hotel Serrano such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Hotel Serrano?

The standard check-in time at Hotel Serrano is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00

Does Hotel Serrano provide breakfast?

Yes, Hotel Serrano provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hotel Serrano?

Hotel Serrano has a 4.0-star rating.

How many floors does Hotel Serrano have?

Hotel Serrano has 6.

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Hotel Serrano reviews and ratings

Overall Ratings & Reviews Hotel Serrano

Other sources (606)

9.0

Exceptional

From 606 reviews

Cleanliness

9.2

Room Comfort

8.4

Location

8.8

Service and Facilites

9.0

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Traveller Reviews Hotel Serrano

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Top reviews

Alfredo

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Es un hotel que tiene una ubicación excepcional, las habitaciones son ajustadas Pero están limpias. Tv muy chica y sin Smart tv. Buen baño buenas toallas.

Nigel

with Partner

10.0

/10

Reviewed 14 week(s) ago

Es un hotel boutique muy limpio con la habitación muy cómoda y amplia. El baño muy amplio y limpio. El personal muy atento y el desayuno muy bueno y completo.

Chloe

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Era muy cómodo.

CARLOS

with Children

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

They should let the guest work the A/C. It was hot and AC kicks on and off so sleeping is somewhat difficult

orietta

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Muy bien ubicada

Igor

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Renata

8.0

/10

Reviewed 18 week(s) ago

Muy buena ubicación y buen cuarto

Maria Cecilia

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Ubicacion perfecta

Erez

6.0

/10

Reviewed 26 week(s) ago

Hotels.com verified review

Hotel Is dated and rooms as well. Made the reservation 12 month before arrival and asked Specifically for double bed - got a twin room which I didn’t like. Area is Ok but a bit far from Madrid gran via or Chueca viblly areas

Daniel

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.

Silvana

2.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

I had a really disappointing stay at this hotel. One of the most basic expectations when booking a room is having access to hot water, especially for something as essential as taking a shower. Unfortunately, that was not the case here. There was no hot water at all during my stay—only freezing cold water, which made showering extremely uncomfortable and honestly unacceptable. After a long day, this was incredibly frustrating and not what I expected. Overall, this experience really let me down. It’s a fundamental issue that should never happen, and it completely affected the quality of my stay. I hope the hotel addresses this problem, but based on my experience, I wouldn’t choose to stay here again.

Carlos

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.

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Disclaimer

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