Room was a nice size and quiet. Staff on reception were excellent. Food was good and hot, breakfast was my favourite, plenty of it and cooked to order. Great location, very close to two tubes and a short walk to the river at St Pauls.

The hotel was easy to find. Every staff member we encountered was friendly and efficient. The room was spotless with all the amenities we needed for a one night stay.

Great hotel. Perfect room very comfy beds. Great restaurant and good location.

Lovely suite and service

Lively room and hotel and welcoming staff though check in and check out v busy

Lovely hotel, great breakfast, nice staff. Great location. Would definitely return

Xxx

Great location, very friendly staff

Lovely room and bathroom. Lean and comfy. Fantastic breakfast

Victor - Great front of house and was really helpful on the phone. Works out his audience, very funny but professional. Breakfast is until 11am at the weekend which we took advantage of and assumed checkout was at 12. We then get a call from a female receptionist mentioning checkout was at 11 and despite saying we would be 5 -10 mins she mentioned late checkout was £15! We ended up checking out at around 11.40 where there was a queue to checkout anyway... Victor did not even mention this or try to charge us. Its a shame this phonecall was made or it would have been a 5 star review. How can you be eating breakfast at 11am and checkout at the same time!

The room was large and the dog packages are an Absolute must for dog owners. Love the place, great breakfast too. And it’s hard to beat that location.

Room 309 was clean but unable to use both sides of the bed to get in. On side was against the wall and no side table. The room had a large clock that doesn't work and an extra tv area with stools to sit on rather than a sofa?? Not sure when this space would be used? Breakfast was good, both continental and cooked. Friendly service. Used the bar on Friday night but very quiet.

Great location for a friends wedding! Reception team gave a super welcome. Room was clean, perfect for the weekend. Bar staff in the bar, friendly and efficient!

I originally booked because I got a great offer from a hotel website for a specific date, so I planned my trip to London around that date. My booking was originally for a Cosy Room. After a visit to an exhibition and then an evening at the theatre I arrived, tired and footsore, after 10pm, expecting to just check in and sleep in a small room, no frills. Violetta was on reception and she was so welcoming and friendly, asked how my day had been, was very interested in what I had done and gave me an AWESOME upgrade to my room. I had a huge space with a fantastic view across Charterhouse Square, bathrobe and slippers, luxurious chair and lovely decor, a massive bed that was like falling into a cloud and a beautiful bathroom with a shower like tropical rain! I wish I had been able to stay later the next morning but I was booked to see another exhibition. Otherwise I would have stayed in that room until I was forcibly removed! Breakfast was delicious, hot food cooked to order and even though it was temporarily in the bar area due to refurbishment it was well-managed and very efficient. Thank you again Violetta for making what was going to be a very basic stay into one that I will remember a long time!

The breakfast was the worst part of the trip but by no means a deal breaker. The pastries looked unappealing and coffee was from a machine, and not a good one. Didn't try the cooked breakfast but the bar was great for dinner so that might be the way to go.

The hotel looks super nice from the outside. Very clean and elegant. The receptionist Victor is a super nice guy. He’s very funny and he helped us with everything we needed. Our room was ready early and we could go in straight away. The room was really big, the bathroom as well. Everything was clean and we had a nice view. The atmosphere in the hotel is really relaxing in total and it was nicely decorated for Christmas time. I would definitely come back to this hotel.

Lovely welcome from the man on reception - who was just back from being poorly. Lovely energy and very kind and welcoming.

Food staff very helpful

All was very good but we had to wait a long time to check in

Very good