The property itself was well maintained, with clean and tidy grounds that made a good first impression. The pool area was also a highlight—clean, well kept, and a nice place to relax. Another big plus was the location, with easy walking distance to the beach and nearby shops, which made getting around very convenient. That said, the rooms were a letdown. They felt outdated, and there was a noticeable old furniture smell that took away from the overall comfort of the stay. With some updates and attention to the interior, this property could offer a much better experience.

All inclusive not that great poor. Service

The staff was amazing they made our stay extra special. This property is a great value for what you get. It’s definitely an authentic Mexican hotel. Felix the housekeeper was amazing and Antonio Rodriguez the front desk clerk was amazing! Also the night lady was amazing as well. Lupita took good care of me for breakfast as was delightful. We actually stayed here for the hamburgers at the burger bar because they’re the best hamburgers and french fries you’ll have anywhere and Manuela took good care of us. She was a delight and made us the best burgers ever all the staff here were very good. The buffet food was amazing. It was home cooked patty, authentic Mexican food, and it was healthy. This is a great resort. I highly suggest anybody to come here.

Great Mexican hotel with great staff. Staff always smiling and doing above and beyond to help. Breakfast were amazing. Close to the beach, restaurants and Romantic zone night life.

The staff at Los Arcos suites were wonderful—very welcoming, friendly and helpful. The room was clean and well attended with fresh towels and water bottles every day. The ac worked efficiently and we slept well. The room needed some updates and the building doesn’t have a gym facility. Regardless, I would definitely come back to this hotel and I rarely ever stay in the same place twice.

We arrived about an hour early and were pleased that our room was already ready. The room was spacious with a separate sitting area/couch and decent size deck. There is a kitchenette as well (but not microwave). The room was a little dated and is due for some updating. That said, the staff were all very helpful and outgoing. The clerk who checked us in (I didn't get her name) was really friendly and made sure we had all the information about the 3 hotels/resorts and what amenities we would find at the other properties. And Emilliano the night clerk gave us all kinds of information and helped us with out practicing our Spanish. Los Arcos suites is sister properties with Casa Susana across the street and Playa Los Arcos 1 block away that has direct beach access. All in all this hotel is due for a little bit of a makeover, but if you are overlook that, you should really enjoy your stay. We tend to not spend much time in our room or the hotel, unless at the pool, so we don't need 5 star amenities. Also the location can't be beat. For the money, Los Arcos Suites was a great value. I would defintiely stay here again.

Perfect location. Nice pool area. Room spacious w large balcony.

Excellent location close to restaurants and drink places. Nice outdoor pool. Great staff.

The restrooms need to be remodeled. They may be clean but looked dirty. It took us four hours to check in. They couldn’t find our reservation. We had to cancel and rebook with Expedia. The food was so so and I simply did not enjoy it here. I’ve been to valllarta for years and this is the second time I am disappointed. It’s not necessary. If the room is a 100.00 room, why do you charge 200.00? It’s not nice.

We loved everything!

Best place to stay in the romantic zone.

There were a couple of small problems that were corrected quickly.

Location was great but it was truly the people that made our stay even better. Due to unforeseen circumstances, we had to stay longer. Elizabeth made the changes and was always there for any assistance or questions we needed answered. Her consistent friendliness and smile amidst her being so busy with all of the guests truly makes her one of a kind. All of the staff was great, from the beach staff to the restaurant and Front desk. All were very helpful and accommodating. The only slight downfall of hotels.com( not the Los Arcos suites)- if you book Los Arcos Suites specifically, you do not get access to the Los Arcos Hotel pool that is pictured on hotels.com, you just get the beach access with towels and chairs (was not a big deal since we enjoyed the beach. But helpful for those expecting to have access to the downstairs pool. )There is access to a smaller rooftop pool across the street but does not have beach view. Overall, a great stay! Highly recommend and would stay here again!

Clean spacious room close to the pool

The room was sufficient. The location was good. Each member of the staff we encountered was friendly and helpful. Especially Elizabeth and David.

Room was ok Supposed to get free breakfast as a silver VIP Hotels member but the staff at the hotel said NO, that breakfast is not included

Wonderful staff and a great location, very walkable to everything!

Everything else was fine, except for the bad experience my family had at Hotel Los Arcos (I think it's also part of your chain). On their last day, they discovered that money ($80.00 USD) was missing from their room. The room had been cleaned even though they had a "Do Not Disturb" sign on the door. A report was filed, but since they were checking out the next day, the management did nothing. They said their staff was trustworthy, but their belongings (bags and other items) were not where they had left them.

Pablo the waiter at the restaurant was so nice and polite! He truly made our stay much more enjoyable.

This was our third stay at this resort and it was fantastic! The staff were all in credibly friendly, the room was always well taken care of, our food was very good at each of the spots, the pools were super relaxing, the spa was the perfect beginning to our trip and I felt generally safe to be myself throughout the entire stay. As a person within the LGBTQ community this is incredibly important. Thank you to every single person who made this stay as great as you did!