We recently stayed at the Seadust. This is our second time at this facility. Let me start with the positive, We really enjoyed the steak house and Japanese restaurants. The food was really good for a resort. The hotel workers are very helpful and always willing to assist if you need anything. The rooms are very clean and our fridge was always stocked with beverages, now let me start with all the negatives. All fun activities like the nightclub, bars and shows end really early. We were having a blast at the karaoke night and the club was full, when 11pm hit they shut everything down without considering all the adults were there to have a fun time. The main reason we will not be returning to this resort is the timeshare company (Infinity) at the entrance. They are so annoying that everytime we walked out to the lobby, we had to hear their spill. Every morning between 7-9AM our room phone was non stop by these people. They do not respect your time and they harass you to attend their famous breakfast. The hotel should do something about this matter cause it was share to us by lots of couples that they had the same feelings like us. If the timeshare company wasn't at this location, We would have rate it higher..

The hotel was nice and clean staff was awesome, only one thing that was bad the room that we got on the first night the bathroom had a very bad smell but the staff moved us to a different room thanks 😊

I had no hot water in my shower. Food was terrible. Only good restaurant was Samurai.

Very good

Very family-friendly, the staff goes out of their way to make sure we have a great experience! The restaurants were terrific!

Nice

My friends and I visited in June 2026 and had a wonderful time.

Awesome place for family.

Upon arrival the staff was attentive. The resort itself was very clean and had breath taking views! Beach and pools were a clean, fun place for children & adults with many activities. Buffet and restaurants served outstanding food. Every meal was delicious and fresh. Our room was cleaned everyday. Overall 10/10 experience. We also booked a spa package that was done phenomenally!! I would definitely recommend to anyone who wants to visit Cancun!

Make to use the gym useable

The staff are friendly and accommodating

Very good to stay on a family vacation. The pools are great and just go down some stairs for the beach.

The hotel was nice but my room was so filled with black mold I couldn’t actually spend time in it. Booked there specifically for the jaccuzi on my deck but after using it once I realized how nasty the pipes were and couldn’t use it again. I actually got dangerously ill because of the black mold. Ruined the last half of my trip. I almost cut it short early. I completely lost my voice and got an upper respiratory tract infection. I couldn’t see their doctor on site despite my travel insurance because they wouldn’t let me get t checked out without making a 200$ usd deposit I didn’t have available. They charged me RIDICULOUS prices for Advil and aloe Vera, 95 USD. Wouldn’t let me check out until I paid it.. I spoke with the manager he had no remorse and said there was nothing he could do for me for compensation. I I will likely have long term health issues from the amount of exposure I got. I wish people could be more accountable.

A great budget all inclusive. It’s not a 5-star resort, but for what we paid, it was worth it. Plenty of activities throughout the day and the staff made it fantastic. Good selection of places to eat and several bars to make sure you’re never empty handed.

I would like a shuttle to nearby shopping. I took bus to downtown and spent too much time searching for the return bus. Then I (77) had to cross two busy streets to get to hotel, then up a steep hill to hotel entrance.

Great food, and excellent staff

Food was okay.. pool was super nice

Staff was very polite and responsive

Here's a polished version of your review: Every time I travel to Cancun, the airport experience and the current taxi situation make me dread coming here. However, this hotel more than makes up for it. The staff is incredibly friendly and welcoming. Upon our arrival, Ivan helped us check in. We ran into a few issues, but he was kind, patient, and eager to help resolve everything. Every morning, the staff greeted us with a smile and made us feel at home. The servers were also outstanding—always friendly, attentive, and committed to providing excellent service. Don’t pay too much attention to the negative reviews. Our experience was wonderful, and I’m sure many of you will love this place as much as we did. This version keeps your positive, personal tone while improving the grammar and flow.

Room was clean, staff attentive, family friendly with a lot of kids. But, the pool was nasty, not cleaned.