Friendly staff, clean room and unique hot tub area!

Friendly, helpful staff made our visit enjoyable. We booked a king 1-bedroom suite and the layout was perfect for our 5-night stay. Hot tub was perfect. This hotel is the third one in the ski bus stop, so we never ran into a problem making it in the bus and didn’t have a long wait for other stops on the return. Hotel is a bit dated, but it was very clean and beds were comfy.

The staff at the front desk were awful. Just one in particular who I believe is the supervisor according to his name tag. We called to see if we could get an early check in and had the nicest person on the phone who said we could but then when we arrived this guy was so rude and seems very annoyed we asked for one. Once in our room we called down to ask if there were towels down by the pool and he was very annoyed with our question, horrible horrible customer service and we won’t stay again.

Clean room, friendly staff...only problem was our room was located in a noisy area. Am not sure what is on the other side of room 207 connecting door but whatever it is sure kept hearing door banging and people talking. Other than that it was not bad. The hot pool is neat as it is uniquely designed to imitate a hot spring.

Staff was great, room was clean - neighbours not so much!

Clean room, amenities were great! No concerns

The suite is spotlessly clean. I really enjoyed the grotto spa and the overall attentive attitude of the staff from the front desk, wait staff at Chili’s and everyone we’ve interacted with.

Loved everything about our room except for the beds. They sounded like plastic every time someone moved.

Kids have a good time in the hot pool. Good amenities.

Quaint atmosphere with fireplaces burning real wood in the outdoor area, the lobby and the restaurant!! Great hotel service. Very helpful staff. The spa was amazing!!! Great food at the restaurant for breakfast.

Everyone was nice and it was a fun visit!

Wonderful Place to Stay. Very Clean and i enjoyed the Hot Tub the most. will stay there again on our nxt ski trip

Ok if you like to hear your neighbourhood stomping around above you and listening to them go for a pee a shower flushing, the toilet. And talking. yeah amazing night stay not! Never again.

Everything was perfect

The room was clean, the staff were friendly and welcoming, and the hotel’s amenities and location were excellent.

Room was ok, a bit outdated. The hottub was great but a bit cramped when there are more then 10 poeple are using it.

Great location, friendly staff and nice amenities.

Toaster/fridge not working/both had to be replaced/deep clean needed and maintenance very poor

Got in 4 hours early

I had an excellent stay overall. The staff were friendly, helpful, and made the experience enjoyable. Unfortunately, the attached restaurant was a major disappointment. It took nearly two hours to get my steak fajitas, and when they finally arrived, they were burnt. The place wasn’t even busy—lots of open tables—so the delay and quality were surprising. Great hotel, but I wouldn’t recommend the restaurant.