We had to upgrade as original room was of poor quality...very shabby and small. So it cost a lot more than we expected to pay. Staff we mostly good. Food was of very poor quality.

Outdated Smells Dirty

Great place. Centrally located and friendly staff

The staff are all amazing . Very friendly and helpful. Plenty of entertainment for my 3 granddaughters. Good shows. Relaxing atmosphere. Breakfasts were plentiful and varied. So near to the beach. Local buses take you all over. Would recommend this holiday for anyone with children.

Very enjoyable.

The food was good, with plenty of variety. However, the hotel clearly focuses on the German market, particularly young families. The pool was always overcrowded, and by 7am, most sunbeds were already “reserved” with towels and they stayed that way all day. Not ideal if you’re looking for a relaxing holiday atmosphere.

Vi reste med små barn. All personal var mycket trevlig och hjälpsam. Maten var bra, ren rum, bra läge, nära till Alcudia Old Town och nära till stranden. Endast negativ som jag skulle säga var att lekplatsen var inte anpassad för små barn och de hade bara nagea grejer men mitt emot hotellet fanns en lokal lekplats som var bra.

We had a lovely time as a family of five (son, parents and grandparents) for a 10 day stay The rooms were a good size with plenty of space for all of us. Even with the sofa bed extended there was still a lot of room for us. We were there for the breakfasts only and there were plenty of options every day with lots of coffee machines, as the breakfast is only on from 8am until 10am i would suggest they started the breakfast time a little earlier as it could get very crowded at times. The doors to the rooms had a large gap underneath so the air con wasnt as cold as it could be and the noise from guests arriving or leaving in the night could be disturbing. The rooms were cleaned well and all the staff were lovely and friendly. The pool was a good size with lots of seating but could also get very busy and the summer season had only just begun. The hotel is in a fabulous location in the middle of restaurants, bars and shops with little noise from the street and less than 5 mins walk to the beach. Would certainly recommend.

Nice hotel with a great location and good rooms and facilities. Unfortunately, the walls are very thin, and noise from neighboring rooms carries straight through. We were unlucky to have babies in the room next door, which disturbed our sleep at night. The restaurant was below average — the food quality and taste were disappointing, and poor acoustics made the space very noisy. Overall, a good option for families with small children, but perhaps not ideal if you're looking for a quiet or restful stay.

Mixed feelings about this hotel. So many things to love, the pool, gardens, breakfast, location, animation team but lots of improving needed here I feel. They seem to only care about their German/Dutch/Spanish customers. Rude, untrained, unfriendly front desk staff. Naive of them to think just because you are not Spanish that you cannot speak/understand the language while they speak about you to their colleague and you understood everything! I would be quite hesitant to return if I am being honest and it’s a pity as the hotel itself is beautiful but let down by the reception/bar team.

Meget

It was a pleasure to stay at the hotel! It's very very nice accomodation, with cosy rooms and has evetything you need. Deserves more than 3 stars! Thank you!

Nice but need quiteness in the early morning and late evening

Whilat the complex, staff and food were good, the lack of air conditioning - which is mentioned on their website and third party booking platforms was a major disappointment. They have centrally controlled cooling and warming which was switched off. The room was hot and stuffy at night - if you have the windows and patio door open you leave yourself open to being eaten alive by the mosquitos. I am covered in bites. Had the hotel been truthful about their air conditioning I would have booked elsewhere. Beware....

All the staff are so super friendly and nothing is to much trouble. They go all out to make sure the children have the best time. The gardens are stunning and makes the hotel look so appealing. The food was good but needs more variety for vegans (labelled) we only paid for one day for dinner, but I struggled to find food to eat. The only other suggestion would be to get the pool heated for the cooler months, the pool was freezing and the kids didn’t really enjoy it.

Family orientated holiday hotel. Very good facilities & food choice.

all good

Pool was closed while staying at this hotel however it was out of season.

The staff and hotel overall were great. The buffet breakfast was really good. The room overall was nice and comfortable, but smelled like raw sewage. Otherwise, this place is fine for a short stay.

Très bon séjour à Alcudia, proche des commerces, des resaurants. Bien placé, proche plage. Très joli complexe, dommage que la chambre côté rue était trop bruyante.