Staff lacked empathy, hotel charges a resort fee but pool was down for servicing until spring, no mention of how no breakfast or lunch options if you have children as all restaurants except for 1 are inside the casino. The restaurant outside the casino only does dinner. It wouldnt have been that bad if they had room service, but they didnt even have any room service! Lastly they advertised of a discount on valet parking, but upon checkout, they try to charge full price and only addressed it when i called it out and a manager came out toremove the charge. Never staying there again.