For our first time visit was very good. Also the Bar and Grill was very nice to visit.

Very nice and clean dog friendly hotel!

Bathroom amemities not full, housekeeping interupted my last morning prior to checkout so they could clean early. Restaurant staff is great, but food is mid.

The room was spotless and staff was courteous. Two thumbs up.

Staffs are rude and not accommodating

Bathroom in 118 was very dated. Needed tile replacement.

Room was not clean upon arrival as previous guests food was still in the fridge - wonder how through the room clean really was

Very well maintained

Room was very very tidy and nicely decorated. Quiet. Staff is very friendly and capable

The staff were courteous. Our rooms were

Room was clean. The kitchenette was great. Great staff.

Comfortable stay, great staff very pleasant and helpful, great house keeping, quiet location. Pool and hot tub needs an overhaul, does not feel or look clean.

Overall happy with my stay - everything was as expected. Staff were kind, room was clean & the hotel is in a really accessible area with lots of options for dining.

Clean and comfortable room

The room was nice and clean. We stayed 2 nights and had been placed on the same floor as a team and directly across from the elevators. Woken really early to running all over, playing on elevators and yelling. We let it go. Second morning, hours before check out woken by staff very loudly banging a vacuum around right in front of our door and room beside us. Let the front desk know and with zero expression, “well your room is paid up so you’re ready to go.” First time staying. There are hours between check out/in, there is no reason staff should be waking customers. Staff at check in was nice, check out girl shouldn’t be working in customer service. It would’ve been fine even with an ounce of care. They ruined our weekend away being abruptly and loudly woken each day we stayed. We stay at a lot of hotels. Worst customer service. It’s too bad. The room was good and bed very comfortable.

booking was modified by the hotel rooms were ok with some shower issues, difficult to change reservation when we needed to, confusion between Expedia and the hotel, but did get it done.

Outside and inside the hotel was very clean. Room was clean and very modern looking. Beds were very comfortable and bathroom was veey nice. I like the small area in the lobby where you could purchase all kinds of snacks and many travel necessities you may have forgotten at home. I will stay here again when Im in Victoria next.

Great pool area. Very knowledgeable staff. Friendly as well. Clean rooms We will be back

Clean and upscale

The room was clean. The blanket on the bed felt much better than other hotels in the same price point. We did have an issue getting into our room as the card wasn't properly registered but it was fixed immediately. We were able to go to the pool. It was nicely heated. We also the tried the pub found on lower lower level. The service was slow but that was because only one person was doing the serving. We don't blame him for his unfortunate circumstance. When he was serving us, he was excellent. Shout out to Payel for being a great server to us. Overall our one night stay was great.