Clean room Limited food options

Great location—walking distance to restaurants and the train station. Facilities are nice, and staff were friendly. However, the bathroom smelled strongly of urine, which was absolutely disgusting.

Amazing !

The hotel was what you would expect from a Novotel (quite nice rooms), but unfortunately the rooms were incredibly hot- 26oC plus with all the windows open, which made it really hard to sleep, and far too hot for our baby. We had two of the worst nights sleep of our trip here which dampened the experience. The hotel staff tried to help by changing rooms but the room was the same - they didn’t actually follow through and solve the issue. Breakfast was average. Overall a disappointing stay.

Great service

It was a lovely stay. The rooms are good size. Staff was very helpful and professional.

We arrived much later than expected and staff were friendly and accomodating

Lovely family room, easy to find. Great breakfast

Great for a quick stop overnight.

Excellent Hotel. Everything was very nice

Nice hotel, good restaurant and generally a good experience. An outdoor play area for the children as suggested in description would have made it 100%

pity about the paper cups in the rooms, cheap nespresso substituites, terrible wifi, lack of hot water, and a underprovided breakfast. But the staff were lovely and the room reasonalble.

Everything was very good to excellent, the staff were friendly and helpful. Only reservation was the insufficient air conditioning, it did not keep the room cool.

Great stay, clean hotel, and warm staff made it a welcoming environment for our kids. Breakfast was brilliant and will book again

When we arrived we had t checked about parking( our fault I just assumed we could) but their car park was full and the receptionist kindly let us stay in one of the disabled spots as we were leaving by 10 am. I was very grateful for this after a long drive. She mentioned roof boxes are a problem as the car parks are all underground.. otherwise lovely stay on our way back from skiing.

Exactly what we needed thanks

Good

The was an issue with the conditioner

Lovely room

Overnight stay for a family of 3 on our way to Calais. Perfect location to explore Reims. Hotel room was spacious and comfortable. Breakfast was served from 6am which was great as we were up early.