Overall Ratings & Reviews ROMEO Napoli

Amazing property great staff and location.

Service is very responsive and personal. Really enjoyed my stay at Romeo! Staff took great care of me

Hotel is modern and clean. The rooms lack some basic conveniences (like hooks to hang towels and bathrobe). Staff is super friendly. Breakfast is good.

Very cool place to stay

Only needed a room for a one night stay. While the staff is excellent and very accommodating the room was dirty. The shower was covered in mold and looked like it hadn’t been cleaned in months. Very disappointing for the price point.

The staff was extremely friendly and helpful. The gourmet breakfast was excellent every single day. The 4-star rating is really due to the aging of the hotel which is starting to show. Our shower head did not work and we had to use a hand wand to shower. Also, the internet was very inconsistent. Considering this is a 5-star hotel charging premium rates, we would expect the hotel to be better maintained. The location was also very convenient.

Such a beautiful hotel and experience!!

This was the most beautiful hotel so far that we’ve stayed at in Italy. The beds were so comfy, the hotel was so nice. The 10th floor has spectacular views, they make great cocktails. Breakfast was wonderful too!

Not memorable.

Loved the attention to detail at restaurant on 9th floor. Food was exquisite.

Hotel was great, staff were amazingly attentive and service oriented. The hotel has some great spaces to sit and enjoy some food and drinks. The whole team was great and we had a wonderful experience. Highly recommend.

So luxurious! The staff were amazing. Spa was a wonderful treat. The breakfast was divine. A great way to end a trip in Italy.

The hotel was breath taking the whole staff was amazing and the viw feom my room (vesuvio view was beautifu) i will come back for sure

The hotel was breath taking the staff was amazing and wverything was around the hotel i will be going back for sure

Very good and kind stuff

Beautiful decor and breakfast

and The rooms were modern and comfortable, l would book a suite next time for extra room

Very nice hotel; quirky but all facilities provided were good. Room was very comfortable and clean. Location was excellent. Unfortunately Naples is somewhat dirty and that was true around the hotel. Overall rating was very good. We didn't like a) the bathroom lighting came on automatically in the night as it was disturbing our partner, the breakfast area is relatively small and staff seemed harassed (we had to wait to sit down on 3 out 4 occasions); and rap music in the cocktail bar seemed inappropriate.

The hotel is lovely - clean and modern. Reception staff were really attentive and made us feel really welcome. Our room (Junior Studio Suite) felt quite small. The shower was difficult to use and the toiletries provided weren't as described on the hotel website. We were given a complimentary bottle of wine, which was a great gesture; however, the wine was corked and undrinkable when opened. Breakfast was included and although the food was average, the service was extremely poor. We were ignored by most of the waiters and when we eventually flagged someone over, they were quite blunt and couldn't provide us with a menu of what hot food options were available. Hot food was slow to be received and hot drinks were even slower - when they arrived they were cold. The pool is small and gets very busy. Limited space to sit around the pool too. We were unable to use it during our stay as it was so busy. The hotel is overpriced and not what I would typically expect from 5 star accommodation. Although a pleasant stay, I wouldn't stay again.

Deceptive. We paid for a harbor view and we received a view of old building and city cars. There explanation is that hotel is around the harbor. No harbor view at all. Also cheapest thing on there me he is 38 euros.