I was in love with this hotel the first time and subsequently stayed 2 more times for a total of 4 nights. My first room was a corner Japanese style room with lake view. I haven’t seen a more fully staffed hotel, it even has 2 parking staff directing traffic for 30 lots. The hotel has facilities like onsen, laundry, and a convenience store. My favorite is the amenities counter which is practically a buffet with things that I’ve never seen before at hotels, including cool wipes, salt tablets, shoe fresheners and toe pads. Only gripe is it is not near the station so it’s a 10 minute bus ride and 5 min walk.

I speak Japanese and so did not rely on internet advice and discovered many shops and food and local information. I was on business but would like to return for a holiday as it has lots to offer without the crowds. Only bad point is matsue has a taxi shortage in the morning and evenings due to cummuter rush.

뷰도 너무 좋았고 직원 분들도 친절했어요. 아침 조삭에 토산품이 있어서 더욱 기억에 남네요.

Everything was ok, except that the size of the room was very small. The pictures on the website is a bit misleading.

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チェックインもチェックアウトもスムーズで、温泉も良かったし、朝食も美味しかったです。お部屋も綺麗でスタッフの方々も親切で助かりました。バス停や駅から歩ける距離だったのも良かった。本当にありがとうございました。

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.

I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.

Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum

Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.

Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.

For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.

Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.

Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

３人部屋だったが　ベットが広く　快適。 Refaのドライヤーも借りれて　スタッフも親切でした

お風呂が良かったです

部屋が清潔で、店員さんの対応も親切でした。大浴場を使えるのもとてもよかったです。

大浴場がとても良かったです。

住主樓，大樓外觀在整修，房間門偏矮，日式客房有重新裝修過，很乾淨舒適。但浴室太小，馬桶是放斜的，浴缸尺寸也特別小。 飯店備品非常齊全，。

朝食は地元のものを美味しくいただけました！ 洗面の流しが使いにくかった。