Overall Ratings & Reviews Novela Muine Resort & Spa

The location is convenient, central and close to the beach. The room was clean and well-ventilated. However, we could barely access the hotel-wifi from our room. The breakfast buffet was disappointing, there weren't many options, the availability is poor. Although breakfast is served from 6.30 till 9.30, by the time we arrived at 8am, about 1/3 of the options has already gone, and for the remaining there were no refill for the rest of the service.

Nice view hotel. Private beach. Breakfast ok

I've stayed at Novela once a long time ago and was quite satisfied, so this time I booked again and was extremely disappointed. - It's normal for the resort to be old for a long time, but Novela keeps the rooms and equipment so dirty and dirty, the hair dryer and kettle don't even dare to be touched. - The staff is not happy, almost never smiles except for a female at the front desk who greets and smiles at guests. - Breakfast has few dishes and is not delicious. It stops serving at 8:30 a.m., but around 8 a.m., many dishes run out and are not refilled. When I asked, the staff said breakfast until 8:30 was to serve groups going out early. Ah so Novela doesn't focus on retail customers. There was bread and butter but no sugar or jam. I asked 2-3 employees and finally gave me a packet of diet sugar. In the morning there was no fresh milk. When I asked why, the staff said there were few Western customers so they didn't use fresh milk 😂

- Khi tôi book phòng, thấy có ghi là phòng đôi hoặc phòng 2 giường đơn, nhưng khi ra nhận phòng thì chỉ còn phòng đôi, muốn lấy 1 phòng 2 giường đơn phải trả thêm phí 600.000đ. - 2 phòng view biển nhưng nhìn ra chỉ toàn thấy cây dừa, không thấy biển đâu hết - Phòng 4 sao nhưng phòng hơi cũ, phòng tắm bị mốc đen đen, phòng hơi nhỏ, ti vi có nhưng không bật được, đồ ăn cũng bình thường, không có gì đặc sắc, bãi biển không được sạch lắm, có nhiều vỏ ốc dễ bị đâm vào chân

Phòng rộng, cạnh bờ biển. Rất hài lòng

The hotel is located in the middle of the city. The title is 4 stars like the name of the house is very popular

Phòng cũng hơi cũ rồi. nhân viên nhiệt tình.

Phòng ốc tạm ổn hơi nhiều muỗi Buffet nghèo nàn Không quay lại

I stayed in room 509. Check-in date 9/4, check-out date 11/4. The following are not satisfied: 1/ My car is white, stuck inside, cannot be removed. Because the morning shift security guard does not know which room the other cars are, contacting the night shift security guard cannot. 2/ My room does not have a balcony as in the detailed description of the app. Contact the front desk, the room with balcony is a more vip type of room and has confirmation that the names of the two types of rooms are the same. 3/ The resort does not accept credit card payments 4/ The towels used in the resort are almost old. 5/ Slow housekeeping service. I stayed 2 nights. The next morning, the front desk key was sent to ask for cleaning. But when I came back from playing, the room was still not cleaned. 6/ Resort saves electricity, sometimes I have to find a switch to turn on the hallway light on the 5th floor, the reception light is not available, there are many mosquitoes, and there are many mosquitoes around the area. Plus points: Delicious breakfast, many dishes. I will not come back to this resort to experience it again.

I have to pay an extra fee to be able to check in with Sea View (although I have booked the Deluxe Sea View room before, but the receptionist informed me that there are all Deluxe Sea View rooms, if I want to stay in a Sea View room, I have to pay an additional fee for upgrading go to Suite room). Buffe has some dishes that are not as rich as the last time I visited. The new restaurant at 9 pm has stopped serving alacarte. In general, the room is quite old compared to before.

I booked the room for vacation and got upgraded room and I am quite satisfied about Novela resort's service 😘

Some of the staff were not friendly. We felt discriminated as we are not foreign guests

It’s wonderful place to take rest. Just the wifi is weak but everything is okay. Will be there again

Large rooms, clean rooms, green and airy landscape. However, wifi is very weak. Items such as towels, sheets, pillows are old and change color to bring a feeling of not clean when used

Thanks to Novela for giving us a comfortable space and great experiences here. I feel very satisfied with the facilities as well as the enthusiastic service of the staff. Will come back if there is a chance.

With 4-star quality, nothing to the table, everything is perfect. Resort has a large swimming pool and outdoor jacuzzi very interesting, beautiful private beach, breakfast is also very delicious. Located in downtown West should want to go 1 of photographing places in Mui Ne need to rent a motorbike but it's not too big problem.