I stay in hotels a lot and all I ask is a comfy bed, cleanliness and hot water. Balmoral Lodge failed in two of the three! In the family room, the day bed type single bed was surprisingly comfy, but I had to upend and shake the mattress as the bottom sheet was covered in a very fine black powder, like pepper dust. There were cobwebs all over the coving, dirty corners and two of the drawers were broken. The bathroom had the worst attempt at silicon sealant that I have ever seen. Most unforgivable however, was the fact that in our two night stay, the water never got hotter than lukewarm. A bath was impossible and a shower was a gritted teeth experience. The public areas were also very tired, with artexed WALLS and wrinkled lino. Having said that, even a place in need of refreshing can and should be clean and in good repair! It was all such a shame as the bones of the building are beautiful and it could be magnificent! However, it felt like the owners had given up on it entirely

Stayed for one night in a family room, everything was good despite not having enough toilet roll and hair dryer not working couldn’t fault it. Great spacious room, tea and coffee facilities had snacks and drinks in fridge for extra cost but still cheap. Great stay will return in the future.

The lady at reception was lovely. And the building inside and out is very dated. But I did expect the rooms to be clean. The room was dirty. Cobwebs everywhere. I personally would not shower in the bathroom as there was no hot water, again dirty. Was supposed to stay two nights ,but we left the next morning. Will not go back.

Not as good as before. Stayed a few times but this time the bed was like a childs bed and lots of mold around the shower. Cleaning was twice in a week, had to make own bed on other days even though I have a disability. Reception not manned after late afternoons, general impression that if you want anything after late afternoon you are a nuisance. I didn't try breakfast this time.

Everything from accommodating for very late arrivals to making sure everything was available for you whenever you wanted it and every response was made in a very friendly and warming way.. I’m definitely coming back here whenever I’m in the area

The hotel is clean and comfortable. The staff were warm and friendly and will do anything to make your stay satisfying. There is ample parking,within walking distance of southport and its amenities. They do a very good value breakfast at £5 which includes a fry.

We parked easily, the property was quiet & secure. The hosts were great .. so friendly, conveniently located for our needs … the breakfast was incredible value too. Yes, the property is dated, however it is all about expectations, and for the amount paid it’s a treat … if you expect the Ritz you’ll be disappointed & if you want a standard Travelodge experience again the Balmoral Hotel is not for you. It’s the 2nd time I’ve stayed & I have no reason not to return again next year.

Friendly staff, hotel is showing its age and on need of a little maintence but didn't effect overall experience as I knew what to expect based on the price I paid. Got a little upgrade to the garden facing room which was nice. Breakfast was cooked fresh, little full English with toast available for a supplement of £5. Approx 8 parking spaces, first come first served basis. Nice area with a little bit of a walk 10 -15 mins to the centre. I was only there one night as I was attending a function. I got what I paid for and can't complain.

Excellent property hosts Excellent breakfast very good

100 % happy with our stay

Very good customer service and value for money Very accommodating

Have stayed here every year when attending an event nearby. Excellent value for money.

Was a lovely room me and my 2 boys loved it yes i will ne staying here again😃

Lovely staff, nice clean room,well worth the money

Room was tired but also dirty. Black mold all around bath, and it smelt musty. We left and found a room in another hotel.

Yes. Hot water took about 4 minutes to come through for a shower

Value for money

Lovely friendly staff and atmosphere

Lovely friendly welcome

The room was great the breakfast was very good.