We stayed there for 2 weeks and had a new problem with the hotel room almost everyday. The room was not well Cleaned despite our complaints to the reception team. The AC was not working properly the first night, the electricity was off in my kids’ room the second night. The rooms consistently lacked shampoo/ soap until we asked. We were often given completely ripped or dirty towels. Bathroom tiles were broken and cracks n walls with missing grouting had aunts coming out of them. The breakfast team is adamant to end the breakfast on time and we have seen them snatch bread trays from under the guests hands who were trying to grab a bread or croissant to go. While some staff were helpful like the waiter junior or the chef Pepe, the general attitude was rude and unhelpful. Often they were not knowledgeable about whether the available common washing machine needed soap or not, or how to charge our electric car. We sent a complaint email to the manager we met with all our paint points, and never got a reply in person or by email. Amazing facilities wasted on a poorly managed team lacking training and the hospitable attitude. We shared this feedback with the hotel several times and they thanked us for sharing our feedback without any further action.

It was just me and my daughter who travelled and we felt so comfortable and safe at all times. The place was immaculate and all the staff were extremely helpful and friendly. We would definitely recommend staying here.

An amazing stay for friends wanting a relaxed vibe. Staff so friendly and approachable, food fantastic and a real calm and peaceful atmosphere. Lovely rooftop bar for evening cocktails and a stones throw from the beach. The perfect break.

We stayed for 15 nights, and unfortunately the experience was far below what we expected. Cleanliness: Below acceptable. Dust around the phone charger, ants in the room, mango traces never cleaned, coffee left for two days, missing basic amenities such as toothbrushes, laundry bags and tissues, and even torn towels. Service: Staff were generally careless, unhelpful and often rude. Despite staying 15 nights, many would walk past without even greeting us. The AC did not work for the first three nights, despite repeatedly being told it had been fixed. One night, the electricity in our room completely went off. We were told nothing could be done until the next day and were expected to let our children sleep without electricity. Only after a major dispute were we moved to another room. We asked to speak with management but were told the manager was too busy. His assistant gave us his email and promised to follow up, but he never replied. Restaurant: We witnessed a staff member shouting at a pregnant woman who was taking a piece of bread to eat outside because she was late. Completely unnecessary and very poor hospitality. Credit where it is due: Chef Pepe and waiter Junior were genuinely warm and welcoming. They remembered our children’s names and always greeted us with a smile. After 15 nights, this was a miserable experience. Poor cleanliness, poor maintenance and poor service. Definitely not a 4-star experience, and we would not recommend this hotel.

Nice hotel. A bit dated but clean. Roof top restaurant and bar were lovely.

Tout était parfait , je recommande sans aucune hésitation

We had a perfect stay here

Very clean hotel with pleasant helpful staff. Excellent standard and choice of food. Pool area is good with plenty of sun beds.

been here twice now me and my bsf love it

All the facilities in this property are really well kept. Rooms are big and really nice. The staff is very friendly and super helpful. The spa, swimming pools, and the gym are really well kept. Even with new machines at the gym, I really enjoy staying there. Also, the vibe is more adults versus kids. I will for sure comeback

Our room and balcony was huge and spotless. The AC worked perfectly, even with temps above 30C. The website worked great for requests and finding out about the amenities at the hotel. Breakfast was excellent, especially compared to other breakfast buffets.

The staff, the property as well as the rooms we had were clean, well-cared for and the food was excellent.

Perfect

Beautiful spacious room with huge private terrace - just lively

The selection of food for breakfast was excellent, and everything was delicious. The hotel was exceptionally clean and smelled wonderful throughout. Overall, it was a very pleasant and comfortable stay.

Lovely old building with spacious rooms and communal areas. However the things that let it down are the aging air conditioning (made it hard to sleep) and the very basic breakfast offering. Overall not bad but did not wow me.

A well positioned and calm hotel 500 m away from the hustle and bustle of the beach , staff were unbelievable and dedicated Food and the menu were varied and impressive each day (stayed half board) Suite was large and restocked with coffee tea etc each day and beds were made The cleanliness of the hotel was best I have ever seen There is a lot of Germans visit this hotel but everyone spoke English and were polite and courteous Spa was really nice would stay again

A really lovely hotel, was only there a few days so didn’t use the amenities to their full. Didn’t realise that half board didn’t include drinks although you can get bubbles at breakfast. The food was good and never felt cramped so you could always guarantee a table. The pool loungers were busier at times but the pool itself never crowded. A short walk to a beautiful beach and public transport into Palma not far away. A great short break.

The best resort we have stayed at, excellent food and service. The pool areas fantastic.

Lovely clean room. Breakfast was very good but can get busy so get there before 9. The spa was relaxing. All bars were good...a bit difficult to find the sky bar