Dear Mr. Nefrizal C., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you were satisfied with your stay and have left feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Sincerely, Parlin Samosir, Senior Business Development Director

Dear Valued Guest, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and have shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. G*t, Thank you for taking the time to share your experience. We understand that the condition of our facilities significantly impacts your comfort during your stay, and we apologize if it did not meet your expectations. We are continuously working on maintenance and improvements to our facilities to provide an even more comfortable experience in the future. We hope to welcome you back to Hermes Palace Hotel Medan again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Herry S., Thank you for taking the time to share your experience. We understand that the condition of our facilities has a significant impact on your comfort during your stay, and we apologize if it did not meet your expectations. We are continuously working on maintenance and improvements to our facilities to provide an even more comfortable experience in the future. We hope to welcome you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. D*a, Thank you for taking the time to share your experience. We understand that the condition of our facilities significantly impacts your comfort during your stay, and we apologize if it did not meet your expectations. We are continuously working on maintenance and improvements to our facilities to provide an even more comfortable experience in the future. We hope to welcome you back to Hermes Palace Hotel Medan again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear A*i, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Mr. Gunawan R., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Mr. S*ke, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir Senior Business Development Manager

Dear Valued Guest, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear S*i, Thank you for choosing to stay at Hermes Palace Medan during your stay in Medan. We are glad that you enjoyed your stay and that you shared your feedback in the comments section. We look forward to welcoming you back to Hermes Palace Medan. Sincerely, Perlin Samosir Senior Business Development Manager

Dear A*i, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear A*a, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Sir/Ms. I*n, Thank you for choosing Hermes Palace Hotel Medan as your accommodation choice during your visit to Medan. Thank you for your review and feedback. Please be informed that a deposit is required upon check-in as this is standard procedure for all our hotels. This deposit will be refunded to you upon check-out and will be returned to you upon check-out if there are no additional charges during your stay. We understand the necessity for guests to have a smart TV for their comfort during their stay. This facility is currently under the planning stage of improvements and will be implemented gradually. Your feedback is highly valuable as we strive to improve the quality of our services and facilities. We look forward to welcoming you back again for an even better experience. Best regards, Parlin Samosir Senior Business Development Manager Replied on Oct 29, 2025

Dear Mr. Ahmad R.B., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear P*n, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Ladies/Gentlemen, Ms.*r. Thank you for taking the time to share your experience with us. We apologize if the hotel's ambiance and facilities did not meet your expectations. We are constantly working on improvements and renovations to provide our guests with even more comfort and convenience, meeting the standards of a 4-star hotel. We are also very pleased that our staff was very helpful throughout their stay at Hermes Palace Hotel Medan. We hope to welcome you back soon with an even better experience on your next visit. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you for sharing your experience. We apologize for any inconvenience caused. For date change requests for bookings made through online travel agents, changes or cancellations are only allowed according to the terms and conditions of the online travel agent from which you made the booking. We hope to have the opportunity to welcome you back again in the future for an even more enjoyable experience. Best regards, Parlin Samosir, Senior Sales Development Manager

Dear A*n, Thank you for choosing Hermes Palace Hotel Medan as your accommodation choice during your visit to Medan. Thank you for your review and feedback. We understand the necessity for our guests to have a Smart TV for their comfort during their stay. This facility is currently under the planning stages of improvement and will be implemented as per the next steps. Your feedback is highly valuable to us as we strive to improve the quality of our hotel's services and facilities. We look forward to welcoming you back again for an even better experience. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager

Dear Mr. Rustam A., Thank you for choosing Hermes Palace Medan as your accommodation during your visit to Medan. We are delighted that you enjoyed your stay and shared your feedback in the comments section. We hope to welcome you back to Hermes Palace Medan soon. Best regards, Parlin Samosir, Senior Business Development Manager