Dear Ms. V*y, Thank you for sharing your experience. We are delighted that you enjoyed the comfort of our rooms and our excellent central location. We are pleased to hear that our concierge team and complimentary valet parking were helpful. We are also glad to hear that you enjoyed our food. We hope to see you again soon. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you so much for taking the time to write such a positive review. We are delighted that you enjoyed our excellent location and the quick and easy check-in process. Our team, especially the front desk staff, is committed to providing every guest with the best possible service to ensure your comfortable stay. We will share this compliment with our entire team to inspire us to maintain our high standards of service. We look forward to welcoming you back again in the future! Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you were pleased with the hotel's excellent location. Hermes Palace Medan is situated in an area with a wide variety of restaurants, which is one of the advantages we always emphasize, ensuring guests don't have to worry about finding places to eat. We hope that the convenience of getting around during your stay made your trip even more memorable. We look forward to welcoming you again on your next visit! Sincerely, Parlin Samosir, Senior Business Development Director

Dear Mr. Ahmad, Thank you for your compliment. Your satisfaction is our top priority. We look forward to welcoming you back again for another memorable experience. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Budi, Thank you for your kind review! We are delighted that you were satisfied with the cleanliness of our room and appreciated our excellent central location. We are also pleased to hear that you enjoyed our food menu. We hope to welcome you again on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Yanti, Thank you for your 5-star review and your kind appreciation! We are committed to continuously providing the best possible experience for all our guests. We hope to welcome you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear B*4, Thank you so much for your wonderful review. We are very proud to hear that the friendliness of our staff made your stay memorable. We will share your compliments with the entire team as encouragement. We are glad that you were satisfied with the cleanliness of the room and enjoyed the food and our central location. We hope to see you again soon. Parlin Samosir, Senior Business Development Manager

Dear Mr. Rusli, Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay. Creating a peaceful and pleasant atmosphere for all our guests is our top priority. We hope to welcome you back to our hotel again next time. See you soon. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you so much for your incredible loyalty to Hermes Palace Hotel Medan. We are delighted to know that we are always your first choice when you visit Medan. We are so happy to know that you feel comfortable and supported by our excellent location. Having loyal guests like you is the greatest encouragement for our entire team to continue providing the best service. We look forward to welcoming you back to your 'second home' in Medan on your next visit. See you soon. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you for sharing your experience staying at Hermes Palace Medan. We are delighted that you enjoyed your stay and were comfortable. We also appreciate your appreciation for our breakfast menu. We are committed to continuously improving our services to make your next stay even more memorable. We look forward to welcoming you back again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. G*t, Thank you so much for your wonderful review! We are delighted that you were so pleased with our excellent location in the heart of the city. The area surrounding Hermes Palace Hotel Medan is filled with many renowned restaurants, all within easy reach of the hotel. We look forward to welcoming you again for another exceptional dining experience in Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. H*a, Thank you very much for choosing to stay with us for the third time. We appreciate your trust and support on previous occasions. However, we regret that we were unable to meet your expectations this time. Specifically, we apologize for the inconvenience caused by the noise from the fitness center on the 9th floor and the malfunction of the TV and remote control in your room. Furthermore, we were unable to provide you with a room on the 7th floor as requested due to the hotel being fully booked during your stay. We apologize for the inconvenience. We have forwarded your feedback regarding the maintenance of the smart TV and other equipment to our management and technical team for future improvements. We will do our best to ensure all rooms are as comfortable as on your previous stays. As an apology, if you plan to book with us again, please contact us at 06*****777 or via WhatsApp at 08*******605. We will arrange your chosen room or fully compensate you for the inconvenience you experienced. We apologize again and appreciate your continued support. Thank you. Sincerely, Palin Samosir, Senior Business Development Manager

Dear Ms. Syahnadra P., Thank you for your appreciation of our room amenities. We are delighted to hear that the room size and bathtub met your expectations, as shown in the booking application. Your satisfaction is the joy of our team. We hope this memorable stay will encourage you to return and use our services again in the future. Looking forward to seeing you again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Xiao L., Thank you for sharing your experience. We understand your feedback regarding the room size. For your next stay, we have several other room types that might better suit your needs. We are delighted that our location made it convenient for you to travel around during your stay in Medan. We look forward to seeing you again at Hermes Palace Hotel Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. M*l, Thank you very much for your review! We are delighted to hear that you were satisfied with the cleanliness of our room and appreciated the hotel's excellent location in the heart of the city. Our housekeeping team is committed to keeping every corner of the room spotlessly clean for the comfort of all our guests. We hope to welcome you back to Hermes Palace Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. M, We sincerely apologize for any inconvenience you experienced during your stay. We are deeply regretful that the noise from the adjacent room disturbed your sleep. If you experience any further noise issues in the future, please contact the front desk directly (101 or 102). Our staff will investigate the situation immediately and arrange for a room change if possible. Your feedback will help us improve our soundproofing measures. Thank you for your understanding. We look forward to welcoming you back again. Sincerely, Parin Samosir, Senior Business Development Manager

Dear Mrs. Madaprisena T Thank you for your feedback. We apologize if our breakfast policy causes any inconvenience. Our restaurant breakfast policy is generally buffet-style (eat-in) to maintain food quality, presentation, and sanitation. Regarding additional charges, this usually refers to the number of people listed in the room reservation. However, your feedback regarding the poor service of bringing breakfast to the room will be used by our management to evaluate our service in the future. Thank you for your understanding. Best regards Parlin Samosir Senior Business Development Manager

Dear Mrs. Madaprisdena T Thank you very much for your constructive feedback. We apologize if the breakfast presentation, particularly the temperature of the fresh milk, did not meet your expectations. We have forwarded this feedback directly to our Food & Beverage team for immediate improvements, including ensuring the correct serving temperature and a more appealing menu layout. We are committed to providing a fresher and higher-quality breakfast experience on your next visit. Best Regards Parlin Samosir Senior Business Development Manager

Dear T. Madaperisena, we sincerely thank you for leaving such a valuable review. We are delighted to hear that you had an enjoyable time at our hotel. We particularly appreciate your positive feedback regarding the variety and quality of the breakfast. We have forwarded your suggestions for menu improvements to the culinary team for immediate review and implementation. Your valuable feedback is invaluable to our continued growth. We look forward to providing you with an even more delicious and satisfying breakfast on your next visit. Thank you. Sincerely, Palin Samosir, Senior Business Development Manager

Dear Ms. S*i, Thank you so much for your detailed and impressive review! We are delighted to hear that you enjoyed the cleanliness of the room and our refreshing shower with strong water pressure. Staying at Hermes Palace Hotel is certainly a great choice for foodies! Miramar Restaurant in front of the hotel and the legendary Kari Tabona Restaurant behind the hotel are excellent restaurants and always favorites of our guests, as are other legendary restaurants near Hermes Palace Medan. Thank you for sharing this wonderful experience with other guests. We hope to welcome you again next time for more culinary adventures and a comfortable stay with us. Sincerely, Parlin Samosir, Senior Business Development Manager