Verified Traveler
10.0
/10
Reviewed 1 day(s) ago
I had a very pleasant and enjoyable experience staying at Hermes Palace Hotel Medan. The hotel offers a comfortable atmosphere, convenient location, and welcoming hospitality, making it a great choice for anyone visiting Medan, whether for business or leisure. One of the highlights of the hotel is its strategic location, which makes it easy to access various attractions, shopping areas, restaurants, and other important destinations around the city. It is especially convenient for travelers who want to explore Medan without having to travel too far. The room was comfortable and provided a relaxing environment after a long day of activities. The overall facilities were adequate, and the hotel offered a pleasant atmosphere for resting and unwinding. Cleanliness and comfort are important aspects of a hotel experience, and these certainly contributed to making my stay enjoyable. I would also like to appreciate the hospitality and service provided by the hotel staff. They were friendly, polite, and helpful, creating a welcoming impression throughout the stay. Good hospitality always makes a difference, and it adds extra value to the overall experience. The hotel is suitable for different types of travelers, including couples, families, and business guests. Whether you are visiting Medan for a short getaway, a business trip, or a longer vacation, Hermes Palace Hotel can be a convenient accommodation option. Overall, I am satisfied with my experience at Hermes Palace Hotel Medan. With its strategic location, comfortable rooms, adequate facilities, and friendly service, it offers a pleasant stay for visitors to the city. Thank you to the management and all the staff for the hospitality. I hope the hotel continues to maintain and improve its service quality, facilities, and cleanliness. Definitely a hotel worth considering when visiting Medan. I would be happy to stay here again and recommend it to others!
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Accommodation's Reply
05 Nov 2026
Dear Mr/Mrs. G***t
Thank you for taking the time to share your gracious review regarding your recent stay at Hermes Palace Hotel Medan.
We are absolutely delighted to learn that you had a highly pleasant and enjoyable experience with us. It is broad feedback like yours that motivates our team, and we are pleased that our comfortable atmosphere, strategic location, and signature hospitality met your expectations for your visit to Medan.
Rest assured that your compliments will be shared with the entire team as encouragement to continuously maintain our high standards of service.
We look forward to the privilege of welcoming you back for another exceptional stay in the near future.
Warm regards
Parlin Samosir
Senior Busines Development Manager






