Hermes Palace Hotel Medan

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8.3
/10
Very Good
6,498 reviews

What Guests Say About Their Stay

E***i

10.0
/ 10
We stayed 2 nights in a deluxe room. The price was affordable and we really enjoyed it. We had to pay a deposit of IDR 200,000, and we don't know why, but the refund process was easy and fast when we checked out. The occupancy was full with some visitors from Malaysia. The TV and Wi-Fi were okay. It's on Pemuda Street, near Merdeka Court, in the center of the city, near Indomaret minimarket, near the seafood restaurant Tabona and Wajir. When we came back late from Toba Lake, we could buy nasi goreng pemuda in front of the hotel. It's quite a famous food street that opens at night. We will stay here again later when we visit Medan. Highly recommended.

Serlimelati

10.0
/ 10
Very friendly service, all the rooms are clean, the water in the room is very satisfying, the Wi-Fi in the room is very good. There is Netflix, YouTube, and it is very entertaining. Breakfast is delicious, there is a lot of menu. Next time I will come again ☺️
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H***a

10.0
/ 10
Friendly service, nice rooms, delicious food and plenty of choices. You can see the city lights at night.
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Santo A.

10.0
/ 10
The staff were excellent and friendly. The rooms were spacious, comfortable, and clean. The bathrooms were also spotless. The security guards were also friendly and excellent. A special mention goes to the security guard, Mr. Dodoi. He was kind, firm, wise, and honest.
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T***i

8.5
/ 10
Reasonable price, central location, breakfast with lots of variety, shuttle to KAI station, friendly staff, fast check-in, recommended.
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In the Area
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Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Hermes Palace Hotel Medan

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151
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Lobby Hermes Palace Hotel Medan
Lobby 2 Hermes Palace Hotel Medan

Discover More About Hermes Palace Hotel Medan

The Charm of Hermes Palace Hotel Medan

For Australian travellers seeking a comfortable and convenient base in Sumatra Utara, Indonesia, the Hermes Palace Hotel Medan stands out as an excellent choice. This hotel offers a blend of modern amenities and warm hospitality, making it an ideal destination for both leisure and business trips. With its strategic location and a commitment to guest satisfaction, Hermes Palace Hotel Medan provides a welcoming experience that resonates with the laid-back yet discerning preferences of Australian travellers. Whether you're exploring the vibrant city of Medan or venturing further into the wonders of North Sumatra, this hotel promises a memorable stay.

Rates at Hermes Palace Hotel Medan start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hermes Palace Hotel Medan

Located in the bustling city of Medan, specifically in the {localAddressString}, Hermes Palace Hotel Medan offers a prime position for exploring Sumatra Utara. This area is known for its dynamic atmosphere, providing easy access to a variety of local attractions and amenities. While not directly adjacent to a major train station like those found in Sydney or Melbourne, Medan offers its own unique transport network. The hotel is conveniently situated approximately 30-45 minutes drive from Kualanamu International Airport (KNO), depending on traffic conditions, making your arrival and departure as smooth as possible. The surrounding neighbourhood is a vibrant mix of commercial activity and local life, offering a glimpse into the authentic Indonesian experience. For those who enjoy exploring on foot, the immediate vicinity offers a good starting point, with local eateries and shops within easy reach. For longer journeys, various transportation options are readily available.

Guest Facilities and Services at Hermes Palace Hotel Medan

Guest facilities at Hermes Palace Hotel Medan are designed to ensure a comfortable and convenient stay for all visitors. Understanding the importance of a good start to the day, the hotel often features breakfast options that cater to diverse tastes, potentially including local Indonesian delights alongside more familiar choices, and of course, good coffee. For travellers who value staying active, a fitness centre is typically available. Complimentary Wi-Fi is a standard offering, keeping you connected throughout your stay. The 24-hour front desk is staffed by friendly and helpful personnel, ready to assist with any queries or requests, embodying the welcoming spirit often appreciated by Australian travellers. Secure luggage storage is also a common amenity, providing peace of mind for those with early arrivals or late departures.

Room Information and Stay Experience at Hermes Palace Hotel Medan

The hotel offers a range of accommodation options designed to suit different needs and preferences. The Room types of Hermes Palace Hotel Medan are thoughtfully appointed to ensure a restful and enjoyable experience. Guests can expect clean, well-maintained rooms featuring comfortable bedding, with various bed configurations often available. Modern climate control systems are a key feature, ensuring a pleasant temperature regardless of the external weather, a crucial element for travellers accustomed to controlled environments. The bathrooms are typically modern and kept to a high standard of cleanliness, providing a refreshing space to start and end your day. While specific room names and exact dimensions are best confirmed directly, the focus is on providing a comfortable and functional sanctuary after a day of exploration.

Recommended Nearby Dining and Cafes around Hermes Palace Hotel Medan

Medan is renowned for its rich culinary scene, and Hermes Palace Hotel Medan is well-positioned to allow guests to explore it. The areas surrounding the hotel are dotted with numerous local eateries, from humble street food stalls serving authentic Indonesian flavours to more established restaurants offering a wider array of dishes. For those who appreciate a good coffee and a relaxed atmosphere, you'll find local cafes that are perfect for a morning pick-me-up or a leisurely afternoon break. The vibrant food culture means there's always something new to discover, whether you're craving local specialties or international cuisine. Exploring the neighbourhood will undoubtedly lead you to delicious discoveries, reflecting the lively cafe and dining culture that many travellers, including Australians, enjoy.

Popular Attractions and Activities near Hermes Palace Hotel Medan

Medan and its surroundings offer a wealth of attractions for every type of traveller. Here are some popular spots you might consider exploring:

  • Maimun Palace: A historical landmark showcasing the grandeur of the Sultanate of Deli.
  • Great Mosque of Medan (Masjid Raya Medan): An architectural marvel and a significant religious site.
  • Tjong A Fie Mansion: A beautifully preserved historic house offering insights into the city's past.
  • Asam Kumbang Crocodile Farm: A unique attraction for those interested in wildlife.
  • Lake Toba: While a day trip or overnight stay is recommended, this stunning volcanic lake is one of Indonesia's most iconic natural wonders.
If you are looking for other activities around Hermes Palace Hotel Medan, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Hermes Palace Hotel Medan from the Airport

Navigating your journey from Kualanamu International Airport (KNO) to Hermes Palace Hotel Medan is straightforward, with several convenient options available. Understanding how to get to Hermes Palace Hotel Medan is key to a smooth arrival.

  • Airport Train: An efficient way to travel from the airport towards the city centre, from where you can take a short taxi or rideshare service to the hotel.
  • Airport Shuttle Bus: Regular shuttle services operate from the airport to various points in Medan, offering a cost-effective option.
  • Public Metered Taxis: Readily available at the airport, these offer a direct route to the hotel. Ensure the meter is used for a fair fare.
  • Rideshare Services: Convenient and often pre-priced, rideshare services are a popular choice for many travellers.
For a hassle-free journey, consider pre-booking your Airport transfer service of Hermes Palace Hotel Medan through Traveloka's Airport transfer service.

Summary of Why You Should Choose Hermes Palace Hotel Medan

Hermes Palace Hotel Medan offers a compelling combination of factors that make it an excellent choice for Australian travellers visiting Sumatra Utara.

  • Prime Location: Situated in a dynamic part of Medan, providing easy access to local culture and attractions.
  • Comfortable Accommodation: Well-appointed rooms with essential amenities, including effective climate control and clean facilities.
  • Convenient Services: A range of guest facilities, including dining options, Wi-Fi, and a helpful 24-hour front desk.
  • Accessibility: Well-connected to transportation networks, making travel within and around Medan straightforward.
To ensure you get the best experience and rates, Check room availability at Hermes Palace Hotel Medan and Book Hermes Palace Hotel Medan today through Traveloka.

Looking for more options? Book budget hotels in Sumatra Utara or Easily book domestic and international flights at low prices.

All facilities in Hermes Palace Hotel Medan

Bar, Cafe and Lounge Hermes Palace Hotel Medan
Bar, Cafe and Lounge
Fitness Center Hermes Palace Hotel Medan
Fitness Center
Lobby Hermes Palace Hotel Medan
Lobby
CleanAccommodation Hermes Palace Hotel Medan
CleanAccommodation
Exterior Hermes Palace Hotel Medan
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Lunch restaurant
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Ballroom
  • Banquet
  • Non-smoking room
  • Rooftop terrace
  • Smoking area

Things to Do

  • Fitness center
  • Massage

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Business Facilities

  • Business center
  • Meeting facilities

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hermes Palace Hotel Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hermes Palace Hotel Medan
105
Number of floors in Hermes Palace Hotel Medan
11
Another facilities in Hermes Palace Hotel Medan
Coffee shop, 24-hour room service, Breakfast restaurant, Lunch restaurant, Safety deposit box

Frequently asked questions about Hermes Palace Hotel Medan

What are available facilities at Hermes Palace Hotel Medan?
There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hermes Palace Hotel Medan?
The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hermes Palace Hotel Medan provide breakfast?
Yes, Hermes Palace Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hermes Palace Hotel Medan?
Hermes Palace Hotel Medan has a 4.0-star rating.
How many floors does Hermes Palace Hotel Medan have?
Hermes Palace Hotel Medan has 11.
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Hermes Palace Hotel Medan reviews and ratings

Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (6,459)
Other sources (39)
8.4
Very Good
From 6,459 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Hermes Palace Hotel Medan
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Distance to City Center (136)
Staff Friendliness (125)
Bedroom (120)
Ambiance (111)
Taste (107)
Bathroom (100)
Accessibility (99)
Room Space (99)
Hotel Area (94)
Variety (92)
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Traveller Reviews Hermes Palace Hotel Medan

Number of reviews per page
20
40
Customer reviews
Djuwita R.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Affordable prices include breakfast with a beautiful view of the restaurant. Clean rooms. Fast and friendly receptionists.
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Accommodation's Reply
07 Sep 2026
Dear Ms. Juwita, Thank you so much for taking the time to write such a wonderful review of Hermes Palace Medan! We are delighted that you were satisfied with the reasonable pricing, the comfort of the clean rooms, and the friendliness and responsiveness of our front desk team. We are also pleased to hear that you enjoyed the breakfast with the beautiful view from our restaurant. Your satisfaction is the greatest motivation for our entire team to continue maintaining the highest standards of service. Thank you again for your visit, and we hope to welcome you back again for another memorable stay at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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Muhammad N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious, the location is strategic.
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Accommodation's Reply
07 Sep 2026
Dear Mr. Muhammad N., Thank you very much for your positive review and rating of Hermes Palace Medan Hotel! We are delighted to hear that you enjoyed our exquisite cuisine and that our hotel's excellent location in the heart of Medan is a great advantage. We are committed to providing the best dining experience and comfort to all our guests, whether guests or visitors. We hope your visit was a memorable one, and we look forward to welcoming you back to Hermes Palace Medan Hotel in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious and the staff is friendly
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Accommodation's Reply
07 Sep 2026
Dear Mr./Ms. M*d, Thank you so much for your review and positive rating of Hermes Palace Hotel Medan! We are delighted to hear that you enjoyed our delicious food and were satisfied with the friendly service from our staff. Friendly service and guest satisfaction are top priorities for our entire team. We hope you had a memorable experience and we look forward to welcoming you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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Rosa M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
It was a great staycation here. Hopefully, I'll be able to come back again. The room was great, the view was great, and the breakfast was delicious. 😁. Forgot to take a photo. Hehe
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Accommodation's Reply
07 Sep 2026
Dear Ms. Rosa M., Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that your stay here was impressive and memorable. We are especially pleased to hear that you enjoyed the comfort of your room, the beautiful views, and the deliciousness of our breakfast. Don't worry about the pictures; what matters most is the beautiful moments and memories you take home! Blessings to you and we hope to have the opportunity to stay at Hermes Palace Medan again soon. We and our entire team look forward to welcoming you back with the best service. Sincerely, Parlin Samosir, Senior Business Development Manager
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
We stayed 2 nights in a deluxe room. The price was affordable and we really enjoyed it. We had to pay a deposit of IDR 200,000, and we don't know why, but the refund process was easy and fast when we checked out. The occupancy was full with some visitors from Malaysia. The TV and Wi-Fi were okay. It's on Pemuda Street, near Merdeka Court, in the center of the city, near Indomaret minimarket, near the seafood restaurant Tabona and Wajir. When we came back late from Toba Lake, we could buy nasi goreng pemuda in front of the hotel. It's quite a famous food street that opens at night. We will stay here again later when we visit Medan. Highly recommended.
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1 people find it helpful
Accommodation's Reply
07 Sep 2026
Dear Mr/Mrs E***i Thank you so much for taking the time to leave such a wonderful and detailed review of your 2-night stay in our deluxe room! We are thrilled to hear that you thoroughly enjoyed your time with us and found our prices affordable, as well as our TV and Wi-Fi services reliable. Regarding the IDR 200,000 security deposit, this is our standard incidental policy during check-in. We are very glad to know that the refund process was quick and seamless for you upon check-out. Our location on Pemuda Street is indeed one of our best features, offering easy access to Merdeka Court, convenient minimarkets, and legendary local culinary spots like Tabona, Wajir Seafood, and Nasi Goreng Pemuda. We are delighted that this convenience added value to your trip, especially after returning late from your journey to Lake Toba. It was also a pleasure hosting you alongside our other international guests, including visitors from Malaysia.Thank you for your highly recommended rating. We look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan.
Serlimelati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very friendly service, all the rooms are clean, the water in the room is very satisfying, the Wi-Fi in the room is very good. There is Netflix, YouTube, and it is very entertaining. Breakfast is delicious, there is a lot of menu. Next time I will come again ☺️
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Accommodation's Reply
01 Sep 2026
Dear Sir Limelati, Thank you so much for taking the time to write such a wonderful review. All of us at Hermes Palace Medan are delighted by your compliments on our friendly and attentive service, clean and tidy rooms, and convenient water dispenser. We are also pleased that our Wi-Fi, Netflix, YouTube, and varied breakfast menu met your expectations and that you had a comfortable stay. Your satisfaction is our top priority, and your return visit is our greatest motivation to continue providing the best service. We hope to welcome you back to Hermes Palace Medan again. Thank you again, Sincerely, Palin Samosir, Senior Business Development Manager
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H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly service, nice rooms, delicious food and plenty of choices. You can see the city lights at night.
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Accommodation's Reply
28 Aug 2026
Dear Mr./Ms. H*a, Thank you so much for taking the time to write such a wonderful review. We are proud to know that the friendly service from our staff, the comfort of our rooms, and our diverse menu contributed to a pleasant experience for you. The city lights at night are one of the highlights we always strive to provide for the comfort of all our guests. We would be honored to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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Merina s.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very friendly and okay, clean. The view is also okay.
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1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Ms. Merina, Thank you very much for your positive review and rating. We are very grateful that you appreciated our friendly service, high standards of cleanliness, and beautiful views. The satisfaction and comfort of all our guests are paramount to our management and staff. We hope to welcome you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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T SYAHRIAL
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 3 week(s) ago
Parking area is uncomfortable, cars are left with security, items are lost.
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1 people find it helpful
Accommodation's Reply
27 Aug 2026
Dear Mr. T. Sharial, Thank you for your response. We take your report regarding the difficult parking situation and property theft very seriously. The hotel management has initiated a thorough investigation into this matter, including a review of CCTV footage throughout the parking lot and detailed interviews with all staff and security personnel on duty at the time of the incident. Our internal investigation found no evidence of vehicle theft or staff involvement. We have attempted to contact you several times by phone and WhatsApp to verify details of the incident and consider further action, but we have not yet received a response. We are prepared to contact you to explore appropriate solutions. Please contact us if you require it. We will work together to resolve this issue. Thank you for your consideration and cooperation. Sincerely, Parin Samosir, Senior Business Development Director
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S***m
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The AC in the room was hot and didn't work properly. Overall, it was good, with friendly staff and close proximity to culinary spots.
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Accommodation's Reply
26 Aug 2026
Dear Mr./Ms. S*m, Thank you for your honest review and rating of our hotel. We apologize for the air conditioning issue in your room that was not working properly. Please be informed that our reception and maintenance team are available 24 hours a day to receive reports of any problems in your room. We are happy to repair the air conditioning immediately or move you to a cooler room for your maximum comfort. Thank you very much for your appreciation of our staff's friendliness and the location near the food court. We have taken note of your feedback regarding the air conditioning and we look forward to welcoming you back with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager
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Sryanti M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Thank you for your stay experience, if there is a chance I want to come back again.
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Accommodation's Reply
26 Aug 2026
Dear Mr. Srianti M., Thank you very much for your appreciation and positive feedback regarding your stay at our hotel. We are very proud and delighted to know that the services and facilities we provided provided you with the utmost comfort throughout your stay. Your words about wanting to visit us again are a great honor for all of our management and staff. We are committed to maintaining this quality of service and look forward to welcoming you back in the future with the best possible service. We wish you good health and success in all your endeavors. Sincerely, Parlin Samosir, Senior Business Development Manager
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff are friendly and accommodating. I also love the menus at breakfast. My sister loved the fried chicken. So juicy and yummy! Thank you Hermes Palace Hotel.
1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Mr/Mrs H***n Thank you very much for taking the time to share your wonderful experience at Hermes Palace Hotel Medan. We are absolutely delighted to hear that our staff made you feel welcome and accommodated throughout your stay. It is also a pleasure to know that you enjoyed our breakfast selection, especially the fried chicken! Our culinary team takes great pride in preparing delicious meals, and we will be sure to pass along your compliments to them, especially regarding how juicy and yummy it was.Thank you once again for choosing us. We look forward to welcoming you and your sister back for another exceptional stay in the near future. Warm regards, Parlin Samosir Senior Business Development Manager
Santo A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff were excellent and friendly. The rooms were spacious, comfortable, and clean. The bathrooms were also spotless. The security guards were also friendly and excellent. A special mention goes to the security guard, Mr. Dodoi. He was kind, firm, wise, and honest.
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2 people find it helpful
Accommodation's Reply
11 Aug 2026
Dear Mr. Santo A., Thank you very much for taking the time to write such a positive review. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of the room and the service from all our staff. In particular, we have conveyed your compliments directly to the relevant parties and the security department. Your compliments regarding his dedication, honesty, and attentiveness are a great inspiration for us to continue maintaining the highest standards of service. We hope to welcome you again in the future at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is clean, the food is also delicious.
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Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. G*t, Thank you very much for your positive review. We are delighted to hear that the cleanliness of our hotel and the quality of our food met your expectations. Guest satisfaction is our top priority. We hope to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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U***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was incredibly friendly. From the moment I was picked up by the free shuttle bus, all the way through check-in and check-out, everyone was incredibly welcoming. Especially since I'd been eating a lot of takeout, the lobby staff delivered my luggage straight to my room. Absolutely top-notch. This is a hotel I'll be returning to again the next time I stay.
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Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. U*a, Thank you so much for your excellent review and your loyalty to Hermes Palace Hotel Medan. We are delighted to know that the complimentary shuttle service, convenient check-in and check-out, and the prompt delivery of your ordered food by the reception staff have left a lasting impression on you. Guest service and comfort are our top priority. All management and staff look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The most favorite hotel, comfortable & affordable price ❤️
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Accommodation's Reply
06 Aug 2026
Dear A*a, Thank you so much for your valuable review of Hermes Palace Medan Hotel. We are delighted and honored to know that our hotel has become one of your favorite places to stay. We are committed to always providing our guests with the highest quality facilities and services at the most competitive prices. All of our staff hope to welcome you back to Hermes Palace Medan Hotel again. Thank you again. Sincerely, Parin Samosir, Senior Business Development Manager
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edy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Recommended, close to the city, friendly prices... 👌
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Accommodation's Reply
06 Aug 2026
Dear Mr. Adi, Thank you very much for your positive review and feedback about Hermes Palace Hotel Medan. We are delighted to hear that you were satisfied with our excellent location near the city center and our reasonable prices. We are committed to always providing the best value and service to all our guests. We hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good - pleasant - not too far
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Accommodation's Reply
06 Aug 2026
Dear Ms./Mrs. A*l, Thank you so much for your positive review of Hermes Palace Medan. We are delighted to hear that you enjoyed your stay with us, supported by our excellent service and convenient location. Your satisfaction is the greatest motivation for our entire team to continue striving to provide the best. We hope to welcome you back to Hermes Palace Medan again. Sincerely, Parlin Samosir, Senior Business Development Manager
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Santo A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotel staff service is good, rooms are comfortable, spacious, nice, clean.
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Accommodation's Reply
06 Aug 2026
Dear Mr. Santo A., Thank you very much for taking the time to write such a wonderful review about your stay at Hermes Palace Medan. We are delighted to hear that you were impressed with the friendly service of our staff, as well as the comfort of the spacious and clean rooms. Your compliments are a great inspiration to our entire team to continue maintaining the highest standards of service. All of our staff sincerely hope to have the opportunity to welcome you back to Hermes Palace Medan again. Sincerely, Parlin Samosir, Senior Business Development Manager
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Safaruddin
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Business
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10.0
/10
Reviewed 6 week(s) ago
A comfortable hotel for rest with easy culinary reach.
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Accommodation's Reply
06 Aug 2026
Dear Mr. Safaruddin, Thank you very much for taking the time to write a positive review about your experience at Hermes Palace Medan. We are delighted to hear that our hotel was a comfortable choice for you, supported by convenient access to various dining options nearby. We understand that a good night's sleep and easy access to delicious food are essential for a perfect stay. We hope to welcome you back to Hermes Palace Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager
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Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (6,459)
Other sources (39)
8.4
Very Good
From 6,459 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Hermes Palace Hotel Medan
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Distance to City Center (136)
Staff Friendliness (125)
Bedroom (120)
Ambiance (111)
Taste (107)
Bathroom (100)
Accessibility (99)
Room Space (99)
Hotel Area (94)
Variety (92)
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Traveller Reviews Hermes Palace Hotel Medan

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40
Customer reviews
Djuwita R.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Affordable prices include breakfast with a beautiful view of the restaurant. Clean rooms. Fast and friendly receptionists.
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Accommodation's Reply
07 Sep 2026
Dear Ms. Juwita, Thank you so much for taking the time to write such a wonderful review of Hermes Palace Medan! We are delighted that you were satisfied with the reasonable pricing, the comfort of the clean rooms, and the friendliness and responsiveness of our front desk team. We are also pleased to hear that you enjoyed the breakfast with the beautiful view from our restaurant. Your satisfaction is the greatest motivation for our entire team to continue maintaining the highest standards of service. Thank you again for your visit, and we hope to welcome you back again for another memorable stay at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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Muhammad N.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious, the location is strategic.
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Accommodation's Reply
07 Sep 2026
Dear Mr. Muhammad N., Thank you very much for your positive review and rating of Hermes Palace Medan Hotel! We are delighted to hear that you enjoyed our exquisite cuisine and that our hotel's excellent location in the heart of Medan is a great advantage. We are committed to providing the best dining experience and comfort to all our guests, whether guests or visitors. We hope your visit was a memorable one, and we look forward to welcoming you back to Hermes Palace Medan Hotel in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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M***d
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The food is delicious and the staff is friendly
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Accommodation's Reply
07 Sep 2026
Dear Mr./Ms. M*d, Thank you so much for your review and positive rating of Hermes Palace Hotel Medan! We are delighted to hear that you enjoyed our delicious food and were satisfied with the friendly service from our staff. Friendly service and guest satisfaction are top priorities for our entire team. We hope you had a memorable experience and we look forward to welcoming you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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Rosa M.
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
It was a great staycation here. Hopefully, I'll be able to come back again. The room was great, the view was great, and the breakfast was delicious. 😁. Forgot to take a photo. Hehe
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Accommodation's Reply
07 Sep 2026
Dear Ms. Rosa M., Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that your stay here was impressive and memorable. We are especially pleased to hear that you enjoyed the comfort of your room, the beautiful views, and the deliciousness of our breakfast. Don't worry about the pictures; what matters most is the beautiful moments and memories you take home! Blessings to you and we hope to have the opportunity to stay at Hermes Palace Medan again soon. We and our entire team look forward to welcoming you back with the best service. Sincerely, Parlin Samosir, Senior Business Development Manager
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
We stayed 2 nights in a deluxe room. The price was affordable and we really enjoyed it. We had to pay a deposit of IDR 200,000, and we don't know why, but the refund process was easy and fast when we checked out. The occupancy was full with some visitors from Malaysia. The TV and Wi-Fi were okay. It's on Pemuda Street, near Merdeka Court, in the center of the city, near Indomaret minimarket, near the seafood restaurant Tabona and Wajir. When we came back late from Toba Lake, we could buy nasi goreng pemuda in front of the hotel. It's quite a famous food street that opens at night. We will stay here again later when we visit Medan. Highly recommended.
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Accommodation's Reply
07 Sep 2026
Dear Mr/Mrs E***i Thank you so much for taking the time to leave such a wonderful and detailed review of your 2-night stay in our deluxe room! We are thrilled to hear that you thoroughly enjoyed your time with us and found our prices affordable, as well as our TV and Wi-Fi services reliable. Regarding the IDR 200,000 security deposit, this is our standard incidental policy during check-in. We are very glad to know that the refund process was quick and seamless for you upon check-out. Our location on Pemuda Street is indeed one of our best features, offering easy access to Merdeka Court, convenient minimarkets, and legendary local culinary spots like Tabona, Wajir Seafood, and Nasi Goreng Pemuda. We are delighted that this convenience added value to your trip, especially after returning late from your journey to Lake Toba. It was also a pleasure hosting you alongside our other international guests, including visitors from Malaysia.Thank you for your highly recommended rating. We look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan.
Serlimelati
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very friendly service, all the rooms are clean, the water in the room is very satisfying, the Wi-Fi in the room is very good. There is Netflix, YouTube, and it is very entertaining. Breakfast is delicious, there is a lot of menu. Next time I will come again ☺️
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Accommodation's Reply
01 Sep 2026
Dear Sir Limelati, Thank you so much for taking the time to write such a wonderful review. All of us at Hermes Palace Medan are delighted by your compliments on our friendly and attentive service, clean and tidy rooms, and convenient water dispenser. We are also pleased that our Wi-Fi, Netflix, YouTube, and varied breakfast menu met your expectations and that you had a comfortable stay. Your satisfaction is our top priority, and your return visit is our greatest motivation to continue providing the best service. We hope to welcome you back to Hermes Palace Medan again. Thank you again, Sincerely, Palin Samosir, Senior Business Development Manager
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H***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly service, nice rooms, delicious food and plenty of choices. You can see the city lights at night.
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Accommodation's Reply
28 Aug 2026
Dear Mr./Ms. H*a, Thank you so much for taking the time to write such a wonderful review. We are proud to know that the friendly service from our staff, the comfort of our rooms, and our diverse menu contributed to a pleasant experience for you. The city lights at night are one of the highlights we always strive to provide for the comfort of all our guests. We would be honored to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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Merina s.
icon-Leisure
Leisure
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10.0
/10
Reviewed 2 week(s) ago
Very friendly and okay, clean. The view is also okay.
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1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Ms. Merina, Thank you very much for your positive review and rating. We are very grateful that you appreciated our friendly service, high standards of cleanliness, and beautiful views. The satisfaction and comfort of all our guests are paramount to our management and staff. We hope to welcome you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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T SYAHRIAL
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 3 week(s) ago
Parking area is uncomfortable, cars are left with security, items are lost.
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Accommodation's Reply
27 Aug 2026
Dear Mr. T. Sharial, Thank you for your response. We take your report regarding the difficult parking situation and property theft very seriously. The hotel management has initiated a thorough investigation into this matter, including a review of CCTV footage throughout the parking lot and detailed interviews with all staff and security personnel on duty at the time of the incident. Our internal investigation found no evidence of vehicle theft or staff involvement. We have attempted to contact you several times by phone and WhatsApp to verify details of the incident and consider further action, but we have not yet received a response. We are prepared to contact you to explore appropriate solutions. Please contact us if you require it. We will work together to resolve this issue. Thank you for your consideration and cooperation. Sincerely, Parin Samosir, Senior Business Development Director
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S***m
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 week(s) ago
The AC in the room was hot and didn't work properly. Overall, it was good, with friendly staff and close proximity to culinary spots.
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Accommodation's Reply
26 Aug 2026
Dear Mr./Ms. S*m, Thank you for your honest review and rating of our hotel. We apologize for the air conditioning issue in your room that was not working properly. Please be informed that our reception and maintenance team are available 24 hours a day to receive reports of any problems in your room. We are happy to repair the air conditioning immediately or move you to a cooler room for your maximum comfort. Thank you very much for your appreciation of our staff's friendliness and the location near the food court. We have taken note of your feedback regarding the air conditioning and we look forward to welcoming you back with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager
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Sryanti M.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Thank you for your stay experience, if there is a chance I want to come back again.
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Accommodation's Reply
26 Aug 2026
Dear Mr. Srianti M., Thank you very much for your appreciation and positive feedback regarding your stay at our hotel. We are very proud and delighted to know that the services and facilities we provided provided you with the utmost comfort throughout your stay. Your words about wanting to visit us again are a great honor for all of our management and staff. We are committed to maintaining this quality of service and look forward to welcoming you back in the future with the best possible service. We wish you good health and success in all your endeavors. Sincerely, Parlin Samosir, Senior Business Development Manager
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The staff are friendly and accommodating. I also love the menus at breakfast. My sister loved the fried chicken. So juicy and yummy! Thank you Hermes Palace Hotel.
1 people find it helpful
Accommodation's Reply
26 Aug 2026
Dear Mr/Mrs H***n Thank you very much for taking the time to share your wonderful experience at Hermes Palace Hotel Medan. We are absolutely delighted to hear that our staff made you feel welcome and accommodated throughout your stay. It is also a pleasure to know that you enjoyed our breakfast selection, especially the fried chicken! Our culinary team takes great pride in preparing delicious meals, and we will be sure to pass along your compliments to them, especially regarding how juicy and yummy it was.Thank you once again for choosing us. We look forward to welcoming you and your sister back for another exceptional stay in the near future. Warm regards, Parlin Samosir Senior Business Development Manager
Santo A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff were excellent and friendly. The rooms were spacious, comfortable, and clean. The bathrooms were also spotless. The security guards were also friendly and excellent. A special mention goes to the security guard, Mr. Dodoi. He was kind, firm, wise, and honest.
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Accommodation's Reply
11 Aug 2026
Dear Mr. Santo A., Thank you very much for taking the time to write such a positive review. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of the room and the service from all our staff. In particular, we have conveyed your compliments directly to the relevant parties and the security department. Your compliments regarding his dedication, honesty, and attentiveness are a great inspiration for us to continue maintaining the highest standards of service. We hope to welcome you again in the future at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is clean, the food is also delicious.
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Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. G*t, Thank you very much for your positive review. We are delighted to hear that the cleanliness of our hotel and the quality of our food met your expectations. Guest satisfaction is our top priority. We hope to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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U***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff was incredibly friendly. From the moment I was picked up by the free shuttle bus, all the way through check-in and check-out, everyone was incredibly welcoming. Especially since I'd been eating a lot of takeout, the lobby staff delivered my luggage straight to my room. Absolutely top-notch. This is a hotel I'll be returning to again the next time I stay.
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Accommodation's Reply
10 Aug 2026
Dear Mr./Ms. U*a, Thank you so much for your excellent review and your loyalty to Hermes Palace Hotel Medan. We are delighted to know that the complimentary shuttle service, convenient check-in and check-out, and the prompt delivery of your ordered food by the reception staff have left a lasting impression on you. Guest service and comfort are our top priority. All management and staff look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan. Sincerely, Parlin Samosir, Senior Business Development Manager
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The most favorite hotel, comfortable & affordable price ❤️
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Accommodation's Reply
06 Aug 2026
Dear A*a, Thank you so much for your valuable review of Hermes Palace Medan Hotel. We are delighted and honored to know that our hotel has become one of your favorite places to stay. We are committed to always providing our guests with the highest quality facilities and services at the most competitive prices. All of our staff hope to welcome you back to Hermes Palace Medan Hotel again. Thank you again. Sincerely, Parin Samosir, Senior Business Development Manager
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edy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Recommended, close to the city, friendly prices... 👌
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Accommodation's Reply
06 Aug 2026
Dear Mr. Adi, Thank you very much for your positive review and feedback about Hermes Palace Hotel Medan. We are delighted to hear that you were satisfied with our excellent location near the city center and our reasonable prices. We are committed to always providing the best value and service to all our guests. We hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager
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A***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good - pleasant - not too far
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Accommodation's Reply
06 Aug 2026
Dear Ms./Mrs. A*l, Thank you so much for your positive review of Hermes Palace Medan. We are delighted to hear that you enjoyed your stay with us, supported by our excellent service and convenient location. Your satisfaction is the greatest motivation for our entire team to continue striving to provide the best. We hope to welcome you back to Hermes Palace Medan again. Sincerely, Parlin Samosir, Senior Business Development Manager
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Santo A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Hotel staff service is good, rooms are comfortable, spacious, nice, clean.
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Accommodation's Reply
06 Aug 2026
Dear Mr. Santo A., Thank you very much for taking the time to write such a wonderful review about your stay at Hermes Palace Medan. We are delighted to hear that you were impressed with the friendly service of our staff, as well as the comfort of the spacious and clean rooms. Your compliments are a great inspiration to our entire team to continue maintaining the highest standards of service. All of our staff sincerely hope to have the opportunity to welcome you back to Hermes Palace Medan again. Sincerely, Parlin Samosir, Senior Business Development Manager
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Safaruddin
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A comfortable hotel for rest with easy culinary reach.
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Accommodation's Reply
06 Aug 2026
Dear Mr. Safaruddin, Thank you very much for taking the time to write a positive review about your experience at Hermes Palace Medan. We are delighted to hear that our hotel was a comfortable choice for you, supported by convenient access to various dining options nearby. We understand that a good night's sleep and easy access to delicious food are essential for a perfect stay. We hope to welcome you back to Hermes Palace Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager
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