How many rooms are available at Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan has 105 rooms in total.

Does Hermes Palace Hotel Medan provide parking?

Yes, Hermes Palace Hotel Medan provides parking. Please confirm details directly with the hotel.

What do past guests say about Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hermes Palace Hotel Medan

Name: Hermes Palace Hotel Medan
Address: Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151, Jalan Pemuda No. 22, Sumatra Utara, 20151, Indonesia
Rating: 8.3

Hotels

Preferred Partner

8.3

/10

Very Good

6,292 reviews

What Guests Say About Their Stay

Distance To City Center (192)

Staff Friendliness (164)

Bedroom (158)

Ambiance (137)

Summarized by AI

Commonly described as a strategically located hotel in Medan, Hermes Palace Hotel is appreciated for its convenience to the city center and various attractions. Guests consistently highlight the friendly and helpful staff, contributing to a pleasant and welcoming atmosphere. The cleanliness and comfort of the rooms are frequently mentioned, ensuring a satisfying stay for visitors.

Muhammad Y. M.

10.0

/ 10

The service is excellent, the rooms are very comfortable, the view is great, and the food is delicious.

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G***t

10.0

/ 10

The view in the restaurant is very nice, the service is also good from all the employees, the food is delicious, the waitresses are all nice, the food is neatly arranged, the employees immediately serve quickly if there is a request from the guests.. basically the hotel is recommended, thank you🙏

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M***s

10.0

/ 10

Had a great stay here! The staff is friendly, the room is clean and comfortable, and the location is strategic. Highly recommended!

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H***i

9.7

/ 10

very strategic location, friendly staff serving guests when they arrive at the entrance, offered free self parking or valet service. cleanliness of rooms and hotel facilities are very well maintained. Breakfast while enjoying the view of Medan city from the hotel rooftop. Recommended to stay at this hotel👍

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Y***e

10.0

/ 10

Very comfortable for healing. Breakfast here is really delicious especially the fried rice. The staff from security to FO and F&B are also very kind and friendly. Feels like a high-class star hotel.

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In the Area

See Map

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in Hermes Palace Hotel Medan

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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Hermes Palace Hotel Medan

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

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Discover More About Hermes Palace Hotel Medan

Location

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center.

About Hermes Palace Hotel Medan

From business event to corporate gathering, Hermes Palace Hotel Medan provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Hermes Palace Hotel Medan exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Hermes Palace Hotel Medan is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Hermes Palace Hotel Medan.

All facilities in Hermes Palace Hotel Medan

Bar, Cafe and Lounge

Fitness Center

Lobby

CleanAccommodation

Exterior

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Lunch restaurant
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Shops
Supermarket

General

AC
Ballroom
Banquet
Non-smoking room
Rooftop terrace
Smoking area

Things to Do

Fitness center
Massage

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Business Facilities

Business center
Meeting facilities

Transportation

Valet parking

Connectivity

Free WiFi

Accommodation Policy & General Information in Hermes Palace Hotel Medan

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Hermes Palace Hotel Medan	105
Number of floors in Hermes Palace Hotel Medan	11
Another facilities in Hermes Palace Hotel Medan	Coffee shop, 24-hour room service, Breakfast restaurant, Lunch restaurant, Safety deposit box

Frequently asked question in Hermes Palace Hotel Medan

What are available facilities at Hermes Palace Hotel Medan?

There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hermes Palace Hotel Medan?

The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Hermes Palace Hotel Medan provide breakfast?

Yes, Hermes Palace Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan is a 4.0-star hotel.

How many floors does Hermes Palace Hotel Medan have?

Hermes Palace Hotel Medan has 11 floors.

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More Reviews from Other Guests in Hermes Palace Hotel Medan

Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (6,255)

Other sources (37)

8.4

Very Good

From 6,255 reviews

Provided by travelers on

Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

Summarized by AI

Breakfast Quality

Guests consistently praise the breakfast at Hermes Palace Hotel, noting the variety and deliciousness of the food. The breakfast experience is enhanced by the comfortable setting. Many guests find the breakfast to be a highlight of their stay, contributing positively to their overall experience.

Proximity to Train Station

The hotel's strategic location near Medan Station is a significant advantage for guests. Its proximity to the city center facilitates easy access to various destinations. The convenience of the location is particularly appreciated by those looking to explore the city. The hotel's location is ideal for both leisure and business travelers.

Proximity to Mall

The hotel's location in the heart of Medan provides easy access to shopping malls. Guests appreciate the convenience of being able to walk to nearby attractions. The central location makes it easy to explore the city. The hotel's proximity to shopping and dining options enhances the overall experience.

People often mention about Hermes Palace Hotel Medan

All

Distance to City Center (106)

Staff Friendliness (95)

Bedroom (92)

Ambiance (85)

Taste (80)

Room Space (76)

Bathroom (75)

Accessibility (74)

Hotel Area (71)

Variety (71)

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Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews Hermes Palace Hotel Medan

Number of reviews per page

Customer reviews

Verified Traveler

Business

10.0

/10

Reviewed 1 day(s) ago

When I go to Medan, I always stay at the Hermes Hotel. You can check my name on the Hermes Hotel, because staying at the Hermes Hotel is comfortable and close to everywhere...

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Accommodation's Reply

08 Apr 2026

Dear Valued Guest, Thank you so much for your incredible loyalty to Hermes Palace Hotel Medan. We are delighted to know that we are always your first choice when you visit Medan. We are so happy to know that you feel comfortable and supported by our excellent location. Having loyal guests like you is the greatest encouragement for our entire team to continue providing the best service. We look forward to welcoming you back to your 'second home' in Medan on your next visit. See you soon. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Leisure

10.0

/10

Reviewed 3 day(s) ago

Great location in the city center, near the hotel there are delicious restaurants, highly recommended.

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Accommodation's Reply

08 Apr 2026

Dear Mr. G*t, Thank you so much for your wonderful review! We are delighted that you were so pleased with our excellent location in the heart of the city. The area surrounding Hermes Palace Hotel Medan is filled with many renowned restaurants, all within easy reach of the hotel. We look forward to welcoming you again for another exceptional dining experience in Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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Syahnandra P.

Leisure

10.0

/10

Reviewed 5 day(s) ago

The room is spacious and has a bathtub, according to the app photo

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2 people find it helpful

Accommodation's Reply

08 Apr 2026

Dear Ms. Syahnadra P., Thank you for your appreciation of our room amenities. We are delighted to hear that the room size and bathtub met your expectations, as shown in the booking application. Your satisfaction is the joy of our team. We hope this memorable stay will encourage you to return and use our services again in the future. Looking forward to seeing you again. Sincerely, Parlin Samosir, Senior Business Development Manager

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M***I

8.2

/10

Reviewed 5 day(s) ago

Good location, clean room too.

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1 people find it helpful

Accommodation's Reply

08 Apr 2026

Dear Ms./Mrs. M*l, Thank you very much for your review! We are delighted to hear that you were satisfied with the cleanliness of our room and appreciated the hotel's excellent location in the heart of the city. Our housekeeping team is committed to keeping every corner of the room spotlessly clean for the comfort of all our guests. We hope to welcome you back to Hermes Palace Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

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Madaprisena T.

9.7

/10

Reviewed 7 day(s) ago

Overall everything is good but maybe the breakfast set needs a little upgrading.

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Accommodation's Reply

08 Apr 2026

Dear T. Madaperisena, we sincerely thank you for leaving such a valuable review. We are delighted to hear that you had an enjoyable time at our hotel. We particularly appreciate your positive feedback regarding the variety and quality of the breakfast. We have forwarded your suggestions for menu improvements to the culinary team for immediate review and implementation. Your valuable feedback is invaluable to our continued growth. We look forward to providing you with an even more delicious and satisfying breakfast on your next visit. Thank you. Sincerely, Palin Samosir, Senior Business Development Manager

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s***i

Leisure

8.5

/10

Reviewed 1 week(s) ago

The room was clean. The shower had strong water pressure. Access to everything was easy. Across the street from the hotel is the renowned Miramar restaurant. Behind the hotel is the equally renowned Tabona restaurant.

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Accommodation's Reply

08 Apr 2026

Dear Ms. S*i, Thank you so much for your detailed and impressive review! We are delighted to hear that you enjoyed the cleanliness of the room and our refreshing shower with strong water pressure. Staying at Hermes Palace Hotel is certainly a great choice for foodies! Miramar Restaurant in front of the hotel and the legendary Kari Tabona Restaurant behind the hotel are excellent restaurants and always favorites of our guests, as are other legendary restaurants near Hermes Palace Medan. Thank you for sharing this wonderful experience with other guests. We hope to welcome you again next time for more culinary adventures and a comfortable stay with us. Sincerely, Parlin Samosir, Senior Business Development Manager

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Indriani

9.7

/10

Reviewed 2 week(s) ago

Nice, clean, I like the rough floor of the room, not sticky at all even if my feet are wet, unlike other hotels

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Accommodation's Reply

31 Mar 2026

Dear Indriani, we sincerely thank you for your positive feedback! We are very pleased to hear that you were satisfied with the cleanliness of the room, especially the comfortable carpets. Comfort and cleanliness are our top priorities. We look forward to your next visit. Thank you. Palin Samosir, Senior Business Development Manager

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Endang A. S.

Staycation

10.0

/10

Reviewed 2 week(s) ago

Recommended for a staycation here, everything is good, luxurious too😊🙏

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Accommodation's Reply

24 Mar 2026

Dear Ms. Endang A.S., Thank you so much for this wonderful review! We are delighted that you enjoyed your luxurious and comfortable stay with us. Guest satisfaction is our top priority, and our team is happy to hear your positive feedback. We hope to welcome you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Staycation

10.0

/10

Reviewed 3 week(s) ago

5-star hotel in the city center. Luxurious😍

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1 people find it helpful

Accommodation's Reply

23 Mar 2026

Dear Valued Guest, Thank you very much for taking the time to write such a positive review. We are delighted that you enjoyed your stay and were satisfied with our team's service. We hope to welcome you back again soon. Sincerely, Parlin Samosir, Senior Business Development Manager

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A***u

10.0

/10

Reviewed 3 week(s) ago

It's really worth it, the hotel is strategic, the location is comfortable, right in the center of Medan city so it makes it easy to access everywhere.

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Accommodation's Reply

23 Mar 2026

Dear Ms./Mrs. A*u, Thank you for your positive review. We appreciate your appreciation of the convenience and excellent location in the heart of Medan. We are committed to always providing our guests with the best comfort and service. We look forward to welcoming you again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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L***y

Business

10.0

/10

Reviewed 3 week(s) ago

I've stayed at this hotel many times and really enjoy it because it's close to everything I need. The service is also excellent.

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Accommodation's Reply

18 Mar 2026

Dear Ms. L*y, Thank you so much for your loyalty in choosing our hotel as your first choice! We are delighted that you enjoyed our excellent location and the service from our team. We look forward to welcoming you back on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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R***o

8.5

/10

Reviewed 4 week(s) ago

Hotel parking capacity should be given more attention

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Accommodation's Reply

18 Mar 2026

Dear Ms./Mrs. R*o, Thank you very much for taking the time to write a review. We sincerely apologize for any inconvenience you experienced regarding our parking. We appreciate your feedback and understand that convenient parking is an important part of your stay. Please be informed that we offer complimentary valet parking for all guests of Hermes Palace Hotel Medan. We hope to serve you even better on your next stay. Sincerely, Parlin Samosir, Senior Business Development Manager

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B***a

Business

10.0

/10

Reviewed 4 week(s) ago

Amazing.. fun, very extraordinary service

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Accommodation's Reply

18 Mar 2026

Dear Ms./Mrs. B*, Thank you so much for your wonderful review! We are delighted to hear that you were satisfied with our services and your experience was positive. Customer satisfaction is our top priority, and our team is greatly motivated by this. We look forward to welcoming you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

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Dobby I.

Business

10.0

/10

Reviewed 4 week(s) ago

All the best, always stay here when you go to Medan City

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2 people find it helpful

Accommodation's Reply

18 Mar 2026

Dear Ms./Mrs. Dobby L., Thank you so much for your loyalty in choosing Hermes Palace Hotel Medan as your home away from home every time you visit Medan. We greatly appreciate your positive review and kind wishes. We will continue to strive to provide the best experience for your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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r***a

Staycation

10.0

/10

Reviewed 5 week(s) ago

Fun, choose a spacious and clean suite room

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Accommodation's Reply

18 Mar 2026

Dear Ms./Mrs. Ra, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay in our suite and appreciated its spaciousness and cleanliness. Our housekeeping team would be very happy to receive your compliments. We hope to welcome you back to Hermes Palace Medan Hotel again for another memorable stay. Sincerely, Parlin Samosir, Senior Business Development Manager

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N***a

Medical

10.0

/10

Reviewed 5 week(s) ago

Booked a staycation for my parents, and they felt very comfortable and happy. The service was very satisfying.

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Accommodation's Reply

04 Mar 2026

Dear Ms. N*a, We are honored to have been a part of your parents' special time. The happiness and comfort of all our guests is our top priority, and we are very grateful that you had a memorable experience. Thank you for your feedback, and we hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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R***o

Leisure

9.7

/10

Reviewed 5 week(s) ago

The hotel staff was very friendly and helpful at check in.

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Accommodation's Reply

04 Mar 2026

Dear Ms./Mrs. Roe, Thank you so much for taking the time to share your wonderful experience. We are delighted to hear that our team made your check-in process comfortable and efficient. We will share your compliments with the entire team to encourage us to continue striving for the best service. We hope to welcome you back to Hermes Palace Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

8.8

/10

Reviewed 6 week(s) ago

Breakfast on the rooftop, with a view of the city.

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Accommodation's Reply

02 Mar 2026

Dear Guest, thank you for taking the time to share your experience. We are delighted to hear that you were impressed by the breakfast served on the top floor, with its beautiful city views. Your satisfaction is our top priority, and we look forward to welcoming you back. Sincerely, Parlin Samosir, Senior Business Development Manager

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Azhari

10.0

/10

Reviewed 6 week(s) ago

Very satisfying stay at Hotel Hermes Palace Medan

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1 people find it helpful

Accommodation's Reply

02 Mar 2026

Dear Azhari, We sincerely thank you for taking the time to write such a wonderful review. We are delighted to hear that you had a fantastic time at Hermes Palace Medan. Customer satisfaction is our top priority, and your feedback is a great inspiration to our entire team. We look forward to welcoming you again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Medical

10.0

/10

Reviewed 6 week(s) ago

The hotel staff was very helpful. The extension process was very satisfactory, despite a reservation error. The staff were very prompt and polite.

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Accommodation's Reply

02 Mar 2026

Dear Guest, thank you for taking the time to leave a review. We sincerely apologize for any inconvenience caused with your reservation. However, we are proud of how skillfully our staff handled the situation. We hope you will return to our hotel after this positive experience. Sincerely, Palin Samosir, Senior Business Development Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.