Are there any parking spots at Hermes Palace Hotel Medan ?

Yes: Yes, there are parking spots at Hermes Palace Hotel Medan

What do past guests say about Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Hermes Palace Hotel Medan

Name: Hermes Palace Hotel Medan
Address: Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151, Jalan Pemuda No. 22, Sumatra Utara, 20151, Indonesia
Rating: 8.3

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8.3

/10

Very Good

6,442 reviews

What Guests Say About Their Stay

Travel C.

8.5

/ 10

Strategic location, can have a romantic dinner, friendly staff, free valet, wifi available, okay rooms, hair dryer ready, delicious and varied food.

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GEMMA E. K. Z.

10.0

/ 10

This is my umpteenth stay at Hermes, my first choice every time I visit Medan. The service standards remain consistent year after year. Excellent.

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E***i

10.0

/ 10

We stayed 2 nights in a deluxe room. The price was affordable and we really enjoyed it. We had to pay a deposit of IDR 200,000, and we don't know why, but the refund process was easy and fast when we checked out. The occupancy was full with some visitors from Malaysia. The TV and Wi-Fi were okay. It's on Pemuda Street, near Merdeka Court, in the center of the city, near Indomaret minimarket, near the seafood restaurant Tabona and Wajir. When we came back late from Toba Lake, we could buy nasi goreng pemuda in front of the hotel. It's quite a famous food street that opens at night. We will stay here again later when we visit Medan. Highly recommended.

Serlimelati

10.0

/ 10

Very friendly service, all the rooms are clean, the water in the room is very satisfying, the Wi-Fi in the room is very good. There is Netflix, YouTube, and it is very entertaining. Breakfast is delicious, there is a lot of menu. Next time I will come again ☺️

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H***a

10.0

/ 10

Friendly service, nice rooms, delicious food and plenty of choices. You can see the city lights at night.

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In the Area

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Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

Main Facilities

Restaurant

24-Hour Front Desk

Parking

Elevator

WiFi

Staying at Hermes Palace Hotel Medan is a good choice when you are visiting Medan City Center. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Hermes Palace Hotel Medan

Jalan Pemuda No. 22, Medan City Center, Medan, Sumatra Utara, Indonesia, 20151

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Hermes Palace Hotel Medan Rates per Night

Looking for the best Hermes Palace Hotel Medan hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Hermes Palace Hotel Medan room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Hermes Palace Hotel Medan Location & Address

Hermes Palace Hotel Medan is located at Jalan Pemuda No. 22, Pusat Kota Medan, Medan, Sumatra Utara, Indonesia, 20151. It's situated in the Medan area of Indonesia, known for its vibrant atmosphere and delicious culinary scene. The hotel is approximately 4 km from the city center.

How to go to Hermes Palace Hotel Medan from Airport

Arriving at Kualanamu International Airport (KNO) and wondering how to get to Hermes Palace Hotel Medan? Don't worry, there are several convenient options available. Whether you're looking for speed, affordability, or comfort, Medan has you covered.

Taxi (Most Direct): Taxis are readily available outside the airport terminals. This is the most direct option, taking you straight to the hotel without any stops.
Ride Hailing (Convenient): Ride hailing services are a popular choice in Medan. Simply book a ride through the app and wait for your driver at the designated pick-up point.
Airport Bus (Affordable): The Damri airport bus offers a budget-friendly option to reach the city center. From there, you can take a taxi or ride hailing service to the hotel.
Private Airport Transfer (Comfortable): Pre-booking a private airport transfer ensures a hassle-free journey. A driver will be waiting for you upon arrival, ready to whisk you away to the hotel in comfort.

Tips: For the most convenient route, consider using a ride hailing service or taxi. They offer door-to-door service and can navigate Medan's traffic efficiently.

Hermes Palace Hotel Medan Reviews & Summary

Want to know all about Hermes Palace Hotel Medan before you book? Looking for honest hotel reviews to help you make the right choice? This hotel is a popular choice for travellers seeking comfort and convenience in the heart of Medan. Guests consistently praise the hotel's excellent service, comfortable rooms, and convenient location. The hotel's standout feature is its rooftop pool, offering stunning city views. The on-site restaurant also receives rave reviews for its delicious Indonesian and international cuisine. Here's what one happy guest had to say: "The Hermes Palace Hotel Medan exceeded my expectations! The staff were incredibly friendly and helpful, the room was spacious and well-appointed, and the rooftop pool was a dream. I highly recommend this hotel to anyone visiting Medan."

Hermes Palace Hotel Medan Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Hermes Palace Hotel Medan offers a variety of categories of hotel rooms to suit every traveller's needs and preferences. From cosy standard rooms to spacious suites, you're sure to find the perfect hotel bedroom types for your visit.

Deluxe Room: These rooms offer comfortable accommodation with a choice of king or twin beds. Non-smoking options are available.
Executive Room: Enjoy extra space and enhanced amenities in these well-appointed rooms. Some rooms offer city views.
Suite: Indulge in the ultimate luxury with a spacious suite featuring a separate living area and a bathtub.
Family Room: Perfect for families, these rooms offer ample space and comfortable bedding arrangements.
Connecting Rooms: Ideal for larger groups or families who want to stay close together.

Please note that Hermes Palace Hotel Medan does not currently offer pet-friendly rooms.

Hotel Facilities in Hermes Palace Hotel Medan

Looking for a hotel with top-notch hotel facilities? Hermes Palace Hotel Medan boasts a wide range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. Whether you're travelling for business or leisure, you'll find everything you need right at your fingertips.

Swimming Pool: Take a refreshing dip in the hotel's outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Fitness Center: Stay active during your stay at the well-equipped fitness center. Open 24 hours.
Spa: Indulge in a relaxing massage or treatment at the hotel's spa. Additional fees apply.
Restaurant: Enjoy delicious Indonesian and international cuisine at the on-site restaurant.
Business Center: Stay connected and productive at the hotel's business center.
Kids' Club: Keep the little ones entertained at the supervised kids' club.
Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Hermes Palace Hotel Medan

Craving a delicious meal without leaving the hotel? Hermes Palace Hotel Medan offers a variety of dining options to satisfy every palate. Whether you're in the mood for a hearty buffet, a casual cafe experience, or a fine dining experience, you'll find it all here.

Lezat Restaurant: This restaurant serves a delectable buffet breakfast, lunch, and dinner, featuring a wide array of Indonesian and international dishes. Prices start from SGD 25 per person. Open from 6:00 AM to 10:00 PM.
Lobby Lounge: Enjoy a relaxing cup of coffee or tea, along with light snacks and pastries, at the Lobby Lounge. Open from 9:00 AM to 11:00 PM.
Poolside Bar: Sip on refreshing cocktails and enjoy light bites at the Poolside Bar. Open from 10:00 AM to 6:00 PM.

Lezat Restaurant is known for its signature dish, Nasi Goreng Hermes, a flavorful fried rice dish with a unique blend of spices.

Hermes Palace Hotel Medan Airport pickups and How to Book

Need a convenient hotel to airport transfer? Hermes Palace Hotel Medan offers hotels with airport shuttle services to ensure a smooth and stress-free arrival and departure. To book an airport pick-up, simply contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Medan is easy with convenient access to public transportation. While Medan doesn't have an MRT system, there are several nearby bus stops that provide easy access to various parts of the city.

Halte Bus Trans Medan Imam Bonjol: Located approximately 500 meters from the hotel.
Halte Bus Trans Medan Diponegoro: Located approximately 800 meters from the hotel.

To use the Trans Medan bus system, you can purchase a prepaid card at designated kiosks or convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Medan offers a variety of nearby places to go that are perfect for kids and adults alike. From theme parks to zoos, there's something for everyone to enjoy. Discover the best things to see nearby and create unforgettable memories.

Rahmat International Wildlife Museum & Gallery: Located approximately 6 km from the hotel. Entry price is around SGD 7 per person.
Tjong A Fie Mansion: Located approximately 3 km from the hotel. Entry price is around SGD 4 per person.
Medan Zoo: Located approximately 10 km from the hotel. Entry price is around SGD 3 per person.
Graha Maria Annai Velangkanni: Located approximately 8 km from the hotel. Entry is free.
Hillpark Sibolangit: Located approximately 50 km from the hotel. Entry price is around SGD 10 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Hermes Palace Hotel Medan (Medan)

Exploring the local food scene is a must when visiting Medan. From charming cafes to bustling street food stalls, there's a nearby dining option to satisfy every craving. Discover the best local restaurant and food eatiries near me for an authentic culinary experience. Cafes/Restaurants:

Tip Top Restaurant: A classic Medan restaurant serving Indonesian and Western dishes.
Merdeka Walk: A popular spot with various restaurants and cafes offering diverse cuisines.
Coffee Crowd: A trendy cafe serving specialty coffee and light bites.

Local Street Food:

Soto Medan: A flavorful coconut milk-based soup with chicken or beef.
Mie Gomak: A thick Batak noodle dish with a spicy sauce.
Durian Ucok: A famous durian stall offering the king of fruits in various forms.
Bihun Bebek Asie Kumango: Duck noodle soup.
Nasi Goreng Medan: Medan style fried rice.

Shopping places near Hermes Palace Hotel Medan (Medan)

Indulge in some retail therapy at the nearby shopping destinations. Whether you're looking for high-end brands, local crafts, or souvenirs, you'll find it all at the various dept stores near me and shops near me. Explore the nearby shopping options and discover the best mall near hotel for your shopping spree.

Sun Plaza: A modern shopping mall with a wide variety of international and local brands.
Centre Point Mall: Another popular mall offering a mix of retail outlets, restaurants, and entertainment options.
Medan Mall: A large shopping center with a wide selection of shops and restaurants.

Other Places to Stay Near Hermes Palace Hotel Medan

Looking for alternative accommodations in Medan? Whether you're seeking luxury, comfort, or affordability, there are plenty of apartment and affordable hotels nearby to choose from. Discover the best hotel nearby to suit your needs and budget. Luxury/5-6 Star Hotels Nearby:

JW Marriott Hotel Medan: A luxurious hotel offering exceptional service and amenities.
Adimulia Hotel Medan: A stylish hotel with a rooftop pool and stunning city views.
Grand Aston City Hall Medan: A sophisticated hotel with a central location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia! Four-Star Hotels Nearby:

Swiss-Belinn Medan: A comfortable and convenient hotel with a great location.
Aryaduta Medan: A well-appointed hotel with a range of facilities.
The Crew Hotel Medan: A modern hotel with stylish rooms.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia! Three-Star Hotels Nearby:

OYO 168 Grand Polonia Hotel: A budget-friendly option with comfortable rooms.
RedDoorz near Thamrin Plaza Medan: A simple and affordable hotel in a convenient location.
d'primahotel Medan: A clean and comfortable hotel with essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay at Hermes Palace Hotel Medan? With its convenient location, comfortable accommodations, and excellent facilities, it's the perfect choice for your next trip to Medan. Don't miss out on the hotel availability and secure your room booking today! Book your stay through Traveloka for the best deals and a hassle-free experience. With a wide selection of hotels and accommodations, Traveloka makes it easy to find the perfect place to stay for your next adventure. Start planning your trip today and discover the wonders of Medan! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Hermes Palace Hotel Medan

Bar, Cafe and Lounge

Fitness Center

Lobby

CleanAccommodation

Exterior

Things to Do

Massage

Transportation

Valet parking

Connectivity

Free WiFi

General

AC
Reception hall
Banquet
Rooftop terrace
Smoking area

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Doorman
Express check-out
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

Business Facilities

Business center
Meeting facilities

In-room Facilities

Cable TV
Desk
Hairdryer
In-room safe
Minibar
Separate shower and tub
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Laundry
Supermarket

Accommodation Policy & General Information in Hermes Palace Hotel Medan

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Hermes Palace Hotel Medan	105
Number of floors in Hermes Palace Hotel Medan	11
Another facilities in Hermes Palace Hotel Medan	Massage, Valet parking, Free WiFi, Reception hall, Banquet

Frequently asked question in Hermes Palace Hotel Medan

What are available facilities at Hermes Palace Hotel Medan?

There are top facilites at Hermes Palace Hotel Medan such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Hermes Palace Hotel Medan?

The standard check-in time at Hermes Palace Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Hermes Palace Hotel Medan

Hermes Palace Hotel Medan has a 4.0-star rating.

How many floors does Hermes Palace Hotel Medan have?

Hermes Palace Hotel Medan has 11.

How many rooms are available at Hermes Palace Hotel Medan

Hermes Palace Hotel Medan has 105.

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More Reviews from Other Guests in Hermes Palace Hotel Medan

Overall Ratings & Reviews Hermes Palace Hotel Medan

Traveloka (6,402)

Other sources (40)

8.4

Very Good

From 6,402 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Hermes Palace Hotel Medan

All

Distance to City Center (142)

Staff Friendliness (129)

Bedroom (127)

Ambiance (117)

Taste (111)

Room Space (105)

Bathroom (105)

Accessibility (100)

Hotel Area (99)

Variety (95)

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Traveler Reviews Hermes Palace Hotel Medan

Number of reviews per page

Customer reviews

l***d

8.5

/10

Reviewed 1 day(s) ago

Good, clean, quite comfortable, strategic.

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D***h

10.0

/10

Reviewed 2 day(s) ago

Cozy, strategic, clean and the staff is friendly.

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Accommodation's Reply

02 Oct 2026

Dear Mr. D***h Thank you very much for sharing your wonderful review of your recent stay at Hermes Palace Hotel Medan. We are absolutely delighted to read that you enjoyed our strategic location, high standards of cleanliness, and cozy ambiance. Providing exceptional hospitality is our top priority, and knowing that our staff's friendliness stood out to you is truly rewarding. We look forward to the pleasure of welcoming you back for another exceptional experience. Warm regards Parlin Samosir Senior Business Development Manager

D***h

10.0

/10

Reviewed 3 day(s) ago

Stayed here for a business trip and extended by one night. This hotel is cheap, clean, and the location is strategic.

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Accommodation's Reply

30 Sep 2026

Dear Mr/Mrs D***h Thank you for sharing your wonderful experience regarding your recent business trip and for choosing to extend your stay with us at Hermes Palace Hotel Medan. We are absolutely delighted to hear that you found our hotel to be clean, strategically located, and of great value. Providing a comfortable and seamless experience for our business travelers is always our top priority. Thank you once again for your kind recommendations. We look forward to welcoming you back on your next business trip or leisure visit to Medan. Warm regards Parlin Samosir Senior Business Development Manager

ZFS

Staycation

10.0

/10

Reviewed 5 day(s) ago

Best hotel. Will definitely be back.

1 people find it helpful

Accommodation's Reply

29 Sep 2026

Dear Mr. ZFS Thank you very much for your exceptional review and for recognizing us as the best hotel. We are incredibly delighted to hear that you had a wonderful experience with us. Your enthusiastic confirmation of returning to Hermes Palace Hotel Medan is the highest compliment our team could receive. It would be our absolute privilege to welcome you back on your next visit, and we stand ready to provide you with another flawless stay. Warm regards Parlin Samosir Senior Business Development Manager

Aldi K.

Leisure

5.0

/10

Reviewed 5 day(s) ago

A 4-star hotel with no parking. I'm so fed up with staying here. They did park our car, but when we picked it up, they asked for parking money because it was parked in front of an Indomaret. And on the second day of my stay, my car was scratched. It was a common excuse, I checked the CCTV and it said there was no collision or anything. Oh well, for me, who came all this way, I regret staying here.

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Accommodation's Reply

01 Oct 2026

Dear Ms./Mrs. Aldy, Thank you for taking the time to submit your review. We sincerely apologize for the inconvenience caused by the parking issue during your stay at Hermes Palace Medan. For your convenience and the safety of your vehicle, the hotel has conducted a thorough inspection using CCTV footage. Upon your arrival at the hotel lobby at 2:47 PM (GST) on your first check-in day, we visually inspected your vehicle before you entered the hotel premises and confirmed there was no damage or scratches. Furthermore, the CCTV footage confirms no collision or contact with other vehicles or hotel staff while your car was parked. We would be happy to provide you with the CCTV footage, but we respect your decision. Restrictions on parking outside the hotel and the associated costs are important matters that our operations team needs to carefully consider in order to improve our services in the future. If you have any questions or suggestions, please contact us. Thank you. Sincerely, Parin Samosir, Senior Business Development Manager

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M***r

10.0

/10

Reviewed 5 day(s) ago

Great, keep up the good service

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Accommodation's Reply

30 Sep 2026

Dear Mr./Mr., Thank you very much for taking the time to provide a positive review and express your appreciation for our service at Hermes Palace Hotel Medan. Your satisfaction is our top priority. This compliment is a great inspiration to our entire team in continuously maintaining and improving the quality of our service. We hope to welcome you back on your next visit to Hermes Palace Hotel Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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syafarizal s.

Business

9.4

/10

Reviewed 2 week(s) ago

Strategic and comfortable location. Highly recommended. It's close to everything you need for food and travel.

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Accommodation's Reply

25 Sep 2026

Dear Mr. Syafrizal, Thank you for choosing Hermes Palace Hotel Medan and for your positive review and excellent feedback. We are delighted to hear that you enjoyed the comfort of our facilities and the hotel's excellent location. Providing guests with easy access to the city's food centers and attractions is one of our service commitments. All of us, the management and staff, look forward to welcoming you again and providing you with the best service. Wishing you all the best of luck. Sincerely, Parlin Samosir, Senior Business Development Manager

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H***n

Leisure

8.5

/10

Reviewed 2 week(s) ago

The hotel is clean, close to the city center.

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1 people find it helpful

Accommodation's Reply

24 Sep 2026

Dear Mr. H*n, Thank you so much for taking the time to write such a positive review. We are delighted to hear that you appreciated our high standards of cleanliness and the convenience of our prime location near the city center. Your satisfaction and comfort during your stay are paramount to all of our management and staff. We look forward to welcoming you back to Hermes Palace Hotel Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

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Travel C.

Staycation

8.5

/10

Reviewed 2 week(s) ago

Strategic location, can have a romantic dinner, friendly staff, free valet, wifi available, okay rooms, hair dryer ready, delicious and varied food.

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Accommodation's Reply

18 Sep 2026

Dear Travel C., Thank you so much for taking the time to write such a positive review for Hermes Palace Hotel Medan. We greatly appreciate your compliments on the excellent location, romantic dinner facilities, friendly staff, complimentary valet parking, as well as the comfort of the rooms and the diverse menu we serve. The satisfaction and comfort of all our guests is our top priority. These compliments are a great inspiration to our entire team to continue maintaining and improving our service standards. We look forward to welcoming you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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Verified Traveler

Staycation

10.0

/10

Reviewed 3 week(s) ago

The breakfast food was delicious and suited my palate. The shower room was also unique, with a divider. Continued success, Hermès.

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Accommodation's Reply

16 Sep 2026

Dear Mr. G*t, Thank you so much for taking the time to write such a wonderful review of the Hermes Palace Hotel Medan. We are delighted to hear that you enjoyed our breakfast and that our shower partition design provided a truly memorable experience. Your kind words and support motivate our management and all staff to continue striving to maintain the quality of our service. We wish you good luck and we hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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GEMMA E. K. Z.

Business

10.0

/10

Reviewed 3 week(s) ago

This is my umpteenth stay at Hermes, my first choice every time I visit Medan. The service standards remain consistent year after year. Excellent.

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Accommodation's Reply

14 Sep 2026

Dear Ms./Mrs. Gemma E. Ke. Z., Thank you so much for your loyalty in choosing Hermes Palace Hotel Medan as your primary accommodation choice for every visit to Medan. We are proud and grateful for your evaluation of our service standards, which we consistently maintain year after year. Our commitment is to provide comfort and a consistently excellent guest experience. Our management and staff look forward to welcoming you on your next visit with the best possible service. We wish you continued success in all your endeavors. Sincerely, Parlin Samosir, Senior Business Development Manager

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Djuwita R.

Transit

9.7

/10

Reviewed 4 week(s) ago

Affordable prices include breakfast with a beautiful view of the restaurant. Clean rooms. Fast and friendly receptionists.

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Accommodation's Reply

07 Sep 2026

Dear Ms. Juwita, Thank you so much for taking the time to write such a wonderful review of Hermes Palace Medan! We are delighted that you were satisfied with the reasonable pricing, the comfort of the clean rooms, and the friendliness and responsiveness of our front desk team. We are also pleased to hear that you enjoyed the breakfast with the beautiful view from our restaurant. Your satisfaction is the greatest motivation for our entire team to continue maintaining the highest standards of service. Thank you again for your visit, and we hope to welcome you back again for another memorable stay at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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Muhammad N.

10.0

/10

Reviewed 4 week(s) ago

The food is delicious, the location is strategic.

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1 people find it helpful

Accommodation's Reply

07 Sep 2026

Dear Mr. Muhammad N., Thank you very much for your positive review and rating of Hermes Palace Medan Hotel! We are delighted to hear that you enjoyed our exquisite cuisine and that our hotel's excellent location in the heart of Medan is a great advantage. We are committed to providing the best dining experience and comfort to all our guests, whether guests or visitors. We hope your visit was a memorable one, and we look forward to welcoming you back to Hermes Palace Medan Hotel in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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M***d

10.0

/10

Reviewed 4 week(s) ago

The food is delicious and the staff is friendly

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Accommodation's Reply

07 Sep 2026

Dear Mr./Ms. M*d, Thank you so much for your review and positive rating of Hermes Palace Hotel Medan! We are delighted to hear that you enjoyed our delicious food and were satisfied with the friendly service from our staff. Friendly service and guest satisfaction are top priorities for our entire team. We hope you had a memorable experience and we look forward to welcoming you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

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Rosa M.

Staycation

10.0

/10

Reviewed 4 week(s) ago

It was a great staycation here. Hopefully, I'll be able to come back again. The room was great, the view was great, and the breakfast was delicious. 😁. Forgot to take a photo. Hehe

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Accommodation's Reply

07 Sep 2026

Dear Ms. Rosa M., Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that your stay here was impressive and memorable. We are especially pleased to hear that you enjoyed the comfort of your room, the beautiful views, and the deliciousness of our breakfast. Don't worry about the pictures; what matters most is the beautiful moments and memories you take home! Blessings to you and we hope to have the opportunity to stay at Hermes Palace Medan again soon. We and our entire team look forward to welcoming you back with the best service. Sincerely, Parlin Samosir, Senior Business Development Manager

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E***i

Leisure

10.0

/10

Reviewed 5 week(s) ago

1 people find it helpful

Accommodation's Reply

07 Sep 2026

Dear Mr/Mrs E***i Thank you so much for taking the time to leave such a wonderful and detailed review of your 2-night stay in our deluxe room! We are thrilled to hear that you thoroughly enjoyed your time with us and found our prices affordable, as well as our TV and Wi-Fi services reliable. Regarding the IDR 200,000 security deposit, this is our standard incidental policy during check-in. We are very glad to know that the refund process was quick and seamless for you upon check-out. Our location on Pemuda Street is indeed one of our best features, offering easy access to Merdeka Court, convenient minimarkets, and legendary local culinary spots like Tabona, Wajir Seafood, and Nasi Goreng Pemuda. We are delighted that this convenience added value to your trip, especially after returning late from your journey to Lake Toba. It was also a pleasure hosting you alongside our other international guests, including visitors from Malaysia.Thank you for your highly recommended rating. We look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan.

Serlimelati

10.0

/10

Reviewed 5 week(s) ago

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Accommodation's Reply

01 Sep 2026

Dear Sir Limelati, Thank you so much for taking the time to write such a wonderful review. All of us at Hermes Palace Medan are delighted by your compliments on our friendly and attentive service, clean and tidy rooms, and convenient water dispenser. We are also pleased that our Wi-Fi, Netflix, YouTube, and varied breakfast menu met your expectations and that you had a comfortable stay. Your satisfaction is our top priority, and your return visit is our greatest motivation to continue providing the best service. We hope to welcome you back to Hermes Palace Medan again. Thank you again, Sincerely, Palin Samosir, Senior Business Development Manager

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H***a

10.0

/10

Reviewed 5 week(s) ago

Friendly service, nice rooms, delicious food and plenty of choices. You can see the city lights at night.

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Accommodation's Reply

28 Aug 2026

Dear Mr./Ms. H*a, Thank you so much for taking the time to write such a wonderful review. We are proud to know that the friendly service from our staff, the comfort of our rooms, and our diverse menu contributed to a pleasant experience for you. The city lights at night are one of the highlights we always strive to provide for the comfort of all our guests. We would be honored to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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Merina s.

Leisure

10.0

/10

Reviewed 5 week(s) ago

Very friendly and okay, clean. The view is also okay.

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1 people find it helpful

Accommodation's Reply

26 Aug 2026

Dear Ms. Merina, Thank you very much for your positive review and rating. We are very grateful that you appreciated our friendly service, high standards of cleanliness, and beautiful views. The satisfaction and comfort of all our guests are paramount to our management and staff. We hope to welcome you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

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T SYAHRIAL

Staycation

6.5

/10

Reviewed 6 week(s) ago

Parking area is uncomfortable, cars are left with security, items are lost.

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1 people find it helpful

Accommodation's Reply

27 Aug 2026

Dear Mr. T. Sharial, Thank you for your response. We take your report regarding the difficult parking situation and property theft very seriously. The hotel management has initiated a thorough investigation into this matter, including a review of CCTV footage throughout the parking lot and detailed interviews with all staff and security personnel on duty at the time of the incident. Our internal investigation found no evidence of vehicle theft or staff involvement. We have attempted to contact you several times by phone and WhatsApp to verify details of the incident and consider further action, but we have not yet received a response. We are prepared to contact you to explore appropriate solutions. Please contact us if you require it. We will work together to resolve this issue. Thank you for your consideration and cooperation. Sincerely, Parin Samosir, Senior Business Development Director

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