Overall Ratings & Reviews Brown Bean Hotel

Dear Ms. V***u, Thank you for taking the time to share your opinion about your stay at the hotel. Regarding the parking issue, as soon as you arrived, the receptionist **provided you with enthusiastic and direct directions, not just standing there but going out to the area to help you determine the correct parking location according to regulations. After you agree with the instructed plan, the check-in procedure will be carried out. In case you feel uncomfortable or unsatisfied, the hotel is always ready to support you in canceling the reservation at that time. Regarding drinking water, the hotel has prepared mineral water in the minibar with clearly listed prices. The receptionist is also always ready to support you if you have additional needs. We are sorry if this experience did not really meet your expectations. The hotel would like to take note of your feedback to continue improving the service, and hope to have the opportunity to welcome you in the future with a better experience. **Best regards,**

"Thank you so much for the compliment! Glad to know you enjoyed your stay and had a great experience. We look forward to seeing you again!"

Dear Guest, First of all, we would like to sincerely apologize for your experience this time not being as expected. We are sorry to hear that the soundproofing and noise from cleaning the room affected your comfort. We have noted your feedback and will work with the housekeeping department immediately to correct the working process, especially to limit noise and keep guests quiet during their stay. The hotel always appreciates your trust and your return visits. We hope that we will have the opportunity to serve you better in the future. Sincerely,