Brown Bean Hotel

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8.3
/10
Very Good
479 reviews

What Guests Say About Their Stay

N***N

9.1
/ 10
The staff are friendly, enthusiastic, and lovely.
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2***4

8.8
/ 10
The staff were very enthusiastic and attentive.
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Ngo Binh

9.7
/ 10
My dad and I came here on the 2/9 holiday. The staff were enthusiastic and cheerful, most of the staff were like that, the hotel was cool, okla. I booked a bunk bed in a dormitory room with many beds, very comfortable, my dad also really liked this place. If I could choose another bed, I would choose the double bed, because sometimes it's inconvenient for adults to climb to the 2nd floor, so if I could choose a bed, even if it's a bit more expensive, choosing the lower bed is still ok.
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Nguyen T. T. G.

9.1
/ 10
The hotel is clean and in my opinion very cheap. I stayed for 3 nights and overall I was very satisfied ❤️
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Thi N. T. C.

9.4
/ 10
Clean hotel, good price. 1 night trip, very ok.
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In the Area
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380 2/9 Street, Hoa Cuong Bac, Hai Chau, Da Nang, Vietnam, 550000

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
Staying at Brown Bean Hotel is a good choice when you are visiting Hoa Cuong Bac. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Brown Bean Hotel

380 2/9 Street, Hoa Cuong Bac, Hai Chau, Da Nang, Vietnam, 550000
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Lobby Brown Bean Hotel
Lobby 2 Brown Bean Hotel

Discover More About Brown Bean Hotel

The Charm of Brown Bean Hotel in Da Nang

For Australian travellers seeking a comfortable and convenient base in the vibrant city of Da Nang, Vietnam, the Brown Bean Hotel offers a welcoming retreat. Nestled in a prime location, this hotel is designed to cater to the modern traveller's needs, blending local charm with essential amenities. Whether you're here for a relaxing beach holiday or to explore the rich culture of Vietnam, the Brown Bean Hotel aims to provide a memorable stay. Rates at Brown Bean Hotel start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Brown Bean Hotel

The Brown Bean Hotel is situated in the heart of Da Nang City, specifically within the bustling Hai Chau District. Located at 380 Đường 2 Tháng 9, Hòa Cường Bắc, Hải Châu, Đà Nẵng, Việt Nam, 550000, it offers excellent accessibility for travellers. The hotel is conveniently positioned approximately 4 kilometres from Da Nang International Airport, making your arrival and departure smooth and hassle-free. For those looking to explore the city, it's within easy reach of public transport links and major thoroughfares, allowing for effortless navigation. The surrounding area is known for its lively atmosphere, with a good mix of local eateries and shops, providing a genuine taste of Da Nang life. It's also a short distance from key attractions, making it an ideal starting point for your adventures.

Guest Facilities and Services at Brown Bean Hotel

Guest facilities at Brown Bean Hotel are curated to ensure a comfortable and convenient experience for all visitors. Understanding the importance of a good start to the day, the hotel often features a delightful breakfast offering, with options that may appeal to those who appreciate a good coffee and a hearty meal. For travellers who need to stay connected, complimentary Wi-Fi is typically available throughout the property. The hotel also provides essential services such as secure luggage storage, allowing you to explore the city freely before check-in or after check-out. A helpful 24-hour front desk is on hand to assist with any queries or requests, ensuring peace of mind during your stay.

Room Information and Stay Experience at Brown Bean Hotel

The Brown Bean Hotel offers a range of accommodation options designed to suit various traveller preferences. The Room types of Brown Bean Hotel are thoughtfully appointed to ensure a restful and pleasant stay. Guests can expect clean and well-maintained rooms, featuring comfortable bedding and effective air conditioning to ensure a pleasant climate regardless of the weather outside. Bathrooms are typically modern and kept to a high standard of cleanliness. While specific room names and exact dimensions are best confirmed directly, the focus is on providing a serene and comfortable environment where you can unwind after a day of exploring Da Nang.

Recommended Nearby Dining and Cafes around Brown Bean Hotel

Da Nang boasts a vibrant culinary scene, and the Brown Bean Hotel is perfectly positioned to let you explore it. Within easy walking distance, you'll discover a variety of local restaurants serving authentic Vietnamese cuisine, from flavourful pho to fresh seafood. The area is also dotted with charming cafes, perfect for enjoying a strong Vietnamese coffee or a light snack. For those who enjoy exploring local markets, you'll find opportunities to sample regional delicacies and fresh produce. Whether you're looking for a quick bite or a leisurely meal, the dining options surrounding the Brown Bean Hotel offer a true taste of local life.

Popular Attractions and Activities near Brown Bean Hotel

The Brown Bean Hotel serves as an excellent gateway to exploring the many wonders of Da Nang and its surroundings. Within the Hai Chau District and nearby areas, you'll find a wealth of attractions to suit every interest.

  • Dragon Bridge: Famous for its spectacular fire and water shows on weekend nights.
  • Han Market: A bustling local market perfect for experiencing daily life, shopping for souvenirs, and trying local street food.
  • Museum of Cham Sculpture: Home to the world's largest collection of Cham artifacts, offering a glimpse into ancient history.
  • Da Nang Cathedral: A striking pink church, also known as the Rooster Church, with unique French colonial architecture.
  • My Khe Beach: One of Vietnam's most beautiful beaches, ideal for swimming, sunbathing, and enjoying the coastal scenery.

If you are looking for other activities around Brown Bean Hotel, check out the best deals on Traveloka: Recommended activities in Da Nang!

How to Get to Brown Bean Hotel from the Airport

Navigating your way from Da Nang International Airport to the Brown Bean Hotel is straightforward, with several convenient options available. The Brown Bean Hotel airport transfer service can be easily arranged, or you can opt for other reliable methods.

  • Airport Link Trains: While Da Nang does not have a direct airport train link to the city centre, nearby transport hubs can be accessed.
  • Airport Shuttle Buses: Look for official airport shuttle services that may offer routes towards the city centre.
  • Public Metered Taxis: Readily available at the airport, offering a direct and convenient way to reach the hotel. Ensure the meter is used.
  • Rideshare Services: Popular rideshare services are also an option for a comfortable journey to your accommodation.

For a seamless journey, consider booking your Airport transfer service in advance or upon arrival.

Summary of Why You Should Choose Brown Bean Hotel

The Brown Bean Hotel stands out as an excellent choice for Australian travellers looking for a well-located, comfortable, and friendly accommodation in Da Nang.

  • Prime Location: Situated in the vibrant Hai Chau District, offering easy access to attractions, dining, and transport.
  • Comfortable Stay: Well-appointed rooms with essential amenities and climate control ensure a relaxing experience.
  • Convenient Services: From helpful 24-hour front desk support to Wi-Fi and luggage storage, your needs are catered for.
  • Local Immersion: Proximity to local markets and eateries allows for an authentic taste of Da Nang.

Ready to experience the charm of Da Nang? Check room availability at Brown Bean Hotel and Book Brown Bean Hotel today for a fantastic Vietnamese adventure.

For more options, you can also Book budget hotels in Da Nang, Da Nang City and Easily book domestic and international flights at low prices.

All facilities in Brown Bean Hotel

Common Space Brown Bean Hotel
Common Space
Lobby Brown Bean Hotel
Lobby
Exterior Brown Bean Hotel
Exterior
Bedroom Brown Bean Hotel
Bedroom
Others Brown Bean Hotel
Others

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • WiFi in public area

In-room Facilities

  • Hairdryer
  • Refrigerator
  • TV

Hotel Services

  • 24-hour Receptionist
  • Laundry service
  • Tours

General

  • AC
  • Family room

Nearby Facilities

  • ATM/Banking
  • Supermarket

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Brown Bean Hotel

Important Note

Guests are required to contact the accommodation at least 24 hours prior to arrival for better preparation and a seamless check-in experience

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

Trẻ em 0-5 tuổi (bao gồm cả bé 5 tuổi) - Ở miễn phí nếu sử dụng giường có sẵn. Nếu cần một giường phụ thì sẽ phụ thu thêm. Những khách từ 6 tuổi trở lên tính là người lớn - Cần đặt thêm một giường phụ và sẽ phụ thu thêm. Children 0-5 year(s) - Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge. Guests 6 years and older are considered as adults - Must use an extra bed which will incur an additional charge.

General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Brown Bean Hotel
40
Number of floors in Brown Bean Hotel
7
Another facilities in Brown Bean Hotel
Coffee shop, 24-hour room service, WiFi in public area, Hairdryer, Refrigerator

Frequently asked questions about Brown Bean Hotel

What are available facilities at Brown Bean Hotel?
There are top facilites at Brown Bean Hotel such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Brown Bean Hotel?
The standard check-in time at Brown Bean Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Brown Bean Hotel?
Brown Bean Hotel has a 0.0-star rating.
How many floors does Brown Bean Hotel have?
Brown Bean Hotel has 7.
How many rooms are available at Brown Bean Hotel?
Brown Bean Hotel has 40.
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Brown Bean Hotel reviews and ratings

8.3
Very Good
From 479 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.1

Meal

8.0

Location

8.6

Service and Facilites

8.2

People often mention about Brown Bean Hotel
All
Distance to City Center (17)
Surroundings (15)
Room Space (15)
Bathroom (15)
Accessibility (14)
Staff Friendliness (12)
Ambiance (12)
Bedroom (12)
Soundproof (11)
Wifi (10)
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Traveller Reviews Brown Bean Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
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8.5
/10
Reviewed 1 week(s) ago
It was okay for the price… but the room smelled of bleach.
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Nguyen N. H. T.
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10.0
/10
Reviewed 2 week(s) ago
Great. Clean and tidy. Suitable.
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N***N
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9.1
/10
Reviewed 2 week(s) ago
The staff are friendly, enthusiastic, and lovely.
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huyen v.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Convenient location, with many shops and restaurants nearby.
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3 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for your kind review! We are delighted to hear that you had a pleasant stay. We hope to welcome you back on your next visit. Sincerely,
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Trung P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The room was comfortable, with chargers and fans available if people wanted to use them; with a little ingenuity, they could use both. Towels and personal items were constantly replenished, even though it was a dorm room (I was quite surprised).
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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H***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was a great experience, everyone! The rooms were clean.
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4 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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G***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The staff were friendly, however, there were many cockroaches and bugs in the room, and the air conditioning was weak and didn't cool properly. My room had a glass view, so it got very hot inside; even with the fan, it got hotter. The condenser unit was right outside, so there was a constant humming noise all day and night. But the positive point is that it's in the city center!
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Thank you very much for your valuable feedback regarding Brown Bean Hotel. We take your comments seriously and will strive to further improve our services in the future. We look forward to welcoming you again.
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NGUYEN C. H.
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6.2
/10
Reviewed 11 week(s) ago
The room was dimly lit and the furniture was a bit old and dirty.
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Thank you very much for your valuable feedback regarding Brown Bean Hotel. We take your comments seriously and will strive to further improve our services in the future. We look forward to welcoming you again.
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2***4
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The staff were very enthusiastic and attentive.
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4 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Reasonable price, helpful and enthusiastic staff.
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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Deo N.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
The room was quite small, the price wasn't cheap, and the hygiene smelled bad.
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Accommodation's Reply
14 Aug 2026
Thank you very much for your valuable feedback regarding Brown Bean Hotel. We take your comments seriously and will strive to further improve our services in the future. We look forward to welcoming you again.
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L***e
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Convenient location, cheerful, enthusiastic, and friendly staff, and a decent room.
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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Huu B. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Overall, this hotel offers a very pleasant stay experience with clean rooms, a quiet atmosphere, and attentive staff, making it well worth the price.
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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H***g
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
Everything was fine, except there was no parking. If you wanted to park, you had to walk a long distance, which was inconvenient (parking in front of the hotel was restricted during certain hours).
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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N***ô
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8.5
/10
Reviewed 16 week(s) ago
The staff are friendly to customers.
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3 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you very much for submitting your review. We greatly appreciate your valuable feedback regarding our hotel staff. We hope to welcome you back again. Thank you.
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T***N
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5.0
/10
Reviewed 16 week(s) ago
I lost some items while staying at the Brown Bean Hotel in Da Nang. I don't mind the value of the lost items, but a hotel in the city center acting dishonestly, being evasive, and not providing any clear explanation for me leaving my belongings behind and losing them. They repeatedly dragged out the process, and refused to provide footage from multiple camera angles I requested as proof, deliberately withholding clear shots from areas like the elevator and reception. It's clear they intentionally tried to cover up the incident.
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5 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Ms. Phu Gia Tran: The Browning Hotel management has received your feedback. To provide our online community and guests with an accurate and comprehensive viewpoint based on facts and legal considerations, we would like to clarify the following points you raised: 1. Regarding the search for lost items: Ms. Gia, you took photos of your personal belongings scattered on the bed upon check-in (including a pillow). These photos prove that the pillow was on the bed upon check-in, but do not prove that it was still on the bed upon check-out. Upon receiving the report of the lost items, the housekeeping team immediately conducted a thorough search of the entire room, considering all possibilities. The hotel manager checked under the bed, in the wardrobe, and in inconspicuous places such as behind the curtains, but did not find the pillow. Regarding your claim that "a large pillow cannot be hidden in a backpack," pillows are designed to relieve neck and shoulder pain (typically made of high-density, resilient foam or cotton fibers) and can be easily rolled up in a large suitcase. It is possible that you forgot the pillow while packing and placed it in another bag. 2. Regarding CCTV footage: Our hotel is fully cooperative and will provide CCTV footage of the hallway upon request. The footage clearly shows that the cleaning staff followed standard procedures after the guest checked out. In the past, several guests have repeatedly claimed that our hotel staff discarded the bag containing the pillows. However, CCTV footage shows the staff taking the trash bag from near the elevator, not from the guest's room. This evidence fully demonstrates the honesty and reliability of our hotel staff. Our hotel does not believe the allegations of staff bias and considered filing a police report, but the staff refused. 3. Regarding cooperation with the local police: The guest claimed the pillows were still in the room, but the hotel denied this claim. Therefore, to protect the guest's rights and prove the innocence of our hotel staff, the hotel requested a voluntary investigation by the local police. By law, after being notified of missing property, the police must prepare a crime scene investigation report signed by all parties involved. The fact that the police could not conduct an investigation by telephone, and the guest had already moved to Hue, necessitated extensive legal action. The hotel did not intend to pressure the guest or complicate the situation. However, the guest refused to cooperate with the investigation and posted negative and false information on social media, including the claim that "the pillows cost less than 500,000 Vietnamese Dong."
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N***N
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Affordable price, close to the airport. All amenities are readily available nearby.
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2 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for your review! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again. Please take care of yourself and stay healthy. Thank you.
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N***ô
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10.0
/10
Reviewed 19 week(s) ago
The room was okay, and the staff were friendly.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for your review! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again. Please take care of yourself and stay healthy. Thank you.
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L***e
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The staff were incredibly lovely, from the receptionists to the technicians and housekeeping staff. The location is extremely convenient.
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2 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you so much for your review. We are delighted to receive compliments about our hotel staff. We hope to welcome you again. Have a great day and a happy trip! Thank you.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
5.6
/10
Reviewed 21 week(s) ago
The room was small and old, the air conditioning was so bad that we had to use a fan instead. The bathroom smelled bad. The bedsheets were so dirty that we called staff three times and each time we got the same dirty ones. Overall, I felt misled because there were many old views or I bought a view without knowing.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will strive to improve the quality of our rooms and services. We are fully committed to making your next stay even more enjoyable. Thank you.
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Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Brown Bean Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 479 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.1

Meal

8.0

Location

8.6

Service and Facilites

8.2

People often mention about Brown Bean Hotel
All
Distance to City Center (17)
Surroundings (15)
Room Space (15)
Bathroom (15)
Accessibility (14)
Staff Friendliness (12)
Ambiance (12)
Bedroom (12)
Soundproof (11)
Wifi (10)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Brown Bean Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It was okay for the price… but the room smelled of bleach.
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Nguyen N. H. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great. Clean and tidy. Suitable.
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N***N
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
The staff are friendly, enthusiastic, and lovely.
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huyen v.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Convenient location, with many shops and restaurants nearby.
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3 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for your kind review! We are delighted to hear that you had a pleasant stay. We hope to welcome you back on your next visit. Sincerely,
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Trung P.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The room was comfortable, with chargers and fans available if people wanted to use them; with a little ingenuity, they could use both. Towels and personal items were constantly replenished, even though it was a dorm room (I was quite surprised).
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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H***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
It was a great experience, everyone! The rooms were clean.
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4 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
Translated by Google Icon
See original
G***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 11 week(s) ago
The staff were friendly, however, there were many cockroaches and bugs in the room, and the air conditioning was weak and didn't cool properly. My room had a glass view, so it got very hot inside; even with the fan, it got hotter. The condenser unit was right outside, so there was a constant humming noise all day and night. But the positive point is that it's in the city center!
Read More
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Thank you very much for your valuable feedback regarding Brown Bean Hotel. We take your comments seriously and will strive to further improve our services in the future. We look forward to welcoming you again.
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NGUYEN C. H.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 11 week(s) ago
The room was dimly lit and the furniture was a bit old and dirty.
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Thank you very much for your valuable feedback regarding Brown Bean Hotel. We take your comments seriously and will strive to further improve our services in the future. We look forward to welcoming you again.
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2***4
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The staff were very enthusiastic and attentive.
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4 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Reasonable price, helpful and enthusiastic staff.
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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Deo N.
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
The room was quite small, the price wasn't cheap, and the hygiene smelled bad.
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Accommodation's Reply
14 Aug 2026
Thank you very much for your valuable feedback regarding Brown Bean Hotel. We take your comments seriously and will strive to further improve our services in the future. We look forward to welcoming you again.
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L***e
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 14 week(s) ago
Convenient location, cheerful, enthusiastic, and friendly staff, and a decent room.
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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Huu B. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Overall, this hotel offers a very pleasant stay experience with clean rooms, a quiet atmosphere, and attentive staff, making it well worth the price.
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2 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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H***g
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
Everything was fine, except there was no parking. If you wanted to park, you had to walk a long distance, which was inconvenient (parking in front of the hotel was restricted during certain hours).
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1 people find it helpful
Accommodation's Reply
14 Aug 2026
Dear valued guest, thank you so much for taking the time to write a review and share your feedback about your stay. Your satisfaction is a great motivation for us to further improve our services. We hope to welcome you again.
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N***ô
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The staff are friendly to customers.
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3 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you very much for submitting your review. We greatly appreciate your valuable feedback regarding our hotel staff. We hope to welcome you back again. Thank you.
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T***N
icon-origin-TRAVELOKA
5.0
/10
Reviewed 16 week(s) ago
I lost some items while staying at the Brown Bean Hotel in Da Nang. I don't mind the value of the lost items, but a hotel in the city center acting dishonestly, being evasive, and not providing any clear explanation for me leaving my belongings behind and losing them. They repeatedly dragged out the process, and refused to provide footage from multiple camera angles I requested as proof, deliberately withholding clear shots from areas like the elevator and reception. It's clear they intentionally tried to cover up the incident.
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5 people find it helpful
Accommodation's Reply
22 Aug 2026
Dear Ms. Phu Gia Tran: The Browning Hotel management has received your feedback. To provide our online community and guests with an accurate and comprehensive viewpoint based on facts and legal considerations, we would like to clarify the following points you raised: 1. Regarding the search for lost items: Ms. Gia, you took photos of your personal belongings scattered on the bed upon check-in (including a pillow). These photos prove that the pillow was on the bed upon check-in, but do not prove that it was still on the bed upon check-out. Upon receiving the report of the lost items, the housekeeping team immediately conducted a thorough search of the entire room, considering all possibilities. The hotel manager checked under the bed, in the wardrobe, and in inconspicuous places such as behind the curtains, but did not find the pillow. Regarding your claim that "a large pillow cannot be hidden in a backpack," pillows are designed to relieve neck and shoulder pain (typically made of high-density, resilient foam or cotton fibers) and can be easily rolled up in a large suitcase. It is possible that you forgot the pillow while packing and placed it in another bag. 2. Regarding CCTV footage: Our hotel is fully cooperative and will provide CCTV footage of the hallway upon request. The footage clearly shows that the cleaning staff followed standard procedures after the guest checked out. In the past, several guests have repeatedly claimed that our hotel staff discarded the bag containing the pillows. However, CCTV footage shows the staff taking the trash bag from near the elevator, not from the guest's room. This evidence fully demonstrates the honesty and reliability of our hotel staff. Our hotel does not believe the allegations of staff bias and considered filing a police report, but the staff refused. 3. Regarding cooperation with the local police: The guest claimed the pillows were still in the room, but the hotel denied this claim. Therefore, to protect the guest's rights and prove the innocence of our hotel staff, the hotel requested a voluntary investigation by the local police. By law, after being notified of missing property, the police must prepare a crime scene investigation report signed by all parties involved. The fact that the police could not conduct an investigation by telephone, and the guest had already moved to Hue, necessitated extensive legal action. The hotel did not intend to pressure the guest or complicate the situation. However, the guest refused to cooperate with the investigation and posted negative and false information on social media, including the claim that "the pillows cost less than 500,000 Vietnamese Dong."
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N***N
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
Affordable price, close to the airport. All amenities are readily available nearby.
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2 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for your review! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again. Please take care of yourself and stay healthy. Thank you.
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N***ô
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10.0
/10
Reviewed 19 week(s) ago
The room was okay, and the staff were friendly.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you for your review! We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back again. Please take care of yourself and stay healthy. Thank you.
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L***e
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 19 week(s) ago
The staff were incredibly lovely, from the receptionists to the technicians and housekeeping staff. The location is extremely convenient.
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2 people find it helpful
Accommodation's Reply
22 Aug 2026
Thank you so much for your review. We are delighted to receive compliments about our hotel staff. We hope to welcome you again. Have a great day and a happy trip! Thank you.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
5.6
/10
Reviewed 21 week(s) ago
The room was small and old, the air conditioning was so bad that we had to use a fan instead. The bathroom smelled bad. The bedsheets were so dirty that we called staff three times and each time we got the same dirty ones. Overall, I felt misled because there were many old views or I bought a view without knowing.
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1 people find it helpful
Accommodation's Reply
22 Aug 2026
We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will strive to improve the quality of our rooms and services. We are fully committed to making your next stay even more enjoyable. Thank you.
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