Overall Ratings & Reviews Fairmont Jakarta

Dear LordRyo L., Dear Valued Guest, Thank you for your kind words and for sharing your experience with us. We’re thrilled to hear that you enjoyed the spaciousness and cleanliness of your room. It’s always our goal to provide a comfortable and memorable stay, and we’re glad to know we delivered that for you. We look forward to welcoming you back to Fairmont Jakarta for another wonderful stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Guest, Thank you for sharing your experience during your stay at Fairmont Jakarta. First of all, we sincerely apologize for the inconvenience experienced, especially regarding the interaction with the security team and the service from our staff in the lobby area. We greatly appreciate your arrival who has traveled a long way to support the National Team and choosing Fairmont Jakarta as a place to stay because of its location close to GBK. Regarding the situation in the lobby area and the approach of the security officers, we understand how it can make you feel uncomfortable. We will review our procedures so that the balance between security and hospitality is maintained properly, especially in welcoming guests who are staying. Likewise with the service from the luggage storage officers, your input is a serious concern for us for future improvements. Once again, we apologize for this less than impressive experience. Your review means a lot to us to continue to improve the quality of service for the comfort of all guests. We hope to welcome you back on another occasion with a much better experience. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta

Dear Daniel R. K., Dear Valued Guest, Thank you very much for your wonderful feedback! We are truly delighted to know that you were fully satisfied with your stay at Fairmont Jakarta. Your kind words about our top-notch service and facilities mean a lot to us and will surely motivate the team to continue delivering exceptional experiences. We look forward to welcoming you back again soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta

Dear Guest, Thank you for taking the time to share your experience during your stay at Fairmont Jakarta. We sincerely apologize for the inconvenience you experienced, especially regarding your experience when entering and exiting the hotel and interactions with our security team and staff. We understand how you feel when you have shown your room key but are still asked questions that you feel are excessive. Our goal is to ensure the safety and comfort of all our guests, but we also recognize the importance of maintaining friendliness and respect in every interaction. Your feedback is very valuable and we will immediately follow up with the relevant team to prevent similar incidents from happening again in the future. We apologize if this experience did not meet your expectations. We hope that we will be given the opportunity to welcome you back and provide a better and more memorable experience in the future. Sincerely, Dinda F. Dinanty. Assistant Front Office Manager. Fairmont Jakarta

Dear Valued Guest, Thank you for taking the time to share your kind feedback. We’re delighted to hear that you enjoyed our strategic location, with easy access to the nearby shopping mall, Gelora Bung Karno Stadium, and many key destinations around the city. It’s always our pleasure to provide a convenient and comfortable stay for our guests. We look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta