Fairmont Jakarta

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No. 8 in Luxury Hotel in Jakarta
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9.0
/10
Exceptional
1,842 reviews

What Guests Say About Their Stay

Bedroom (92)
Staff Friendliness (88)
Room Space (85)
Ambiance (82)

T***a

9.7
/ 10
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.

F***a

10.0
/ 10
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.

y***p

10.0
/ 10
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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Yultrianty D. P.

10.0
/ 10
I have a very pleasant staycation at Fairmont Hotel. Thank you for giving me and my family the best experience to stay, friendly staff, great breakfast, and also for the best view from our room. Thank you so much and willing to stay again at Fairmont soon.

D***n

10.0
/ 10
We had an awesome stay! Lovely hotel! Perfect location! Clean and the staffs are super professional and kind
In the Area
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Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Fairmont Jakarta is a good choice when you are visiting Senayan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Fairmont Jakarta

Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
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The Charm of Fairmont Jakarta

For Australian travellers seeking a luxurious and convenient base in the bustling heart of Indonesia's capital, Fairmont Jakarta stands out as an exceptional choice. This five-star hotel offers a sophisticated urban retreat, blending world-class service with elegant design and a prime location. Whether you're in Jakarta for business or leisure, Fairmont Jakarta promises an unforgettable stay, catering to the discerning tastes of modern travellers who appreciate comfort, style, and seamless connectivity. Discover why Fairmont Jakarta is the perfect gateway to exploring all that this dynamic city has to offer.

Location and Transport Accessibility of Fairmont Jakarta

Fairmont Jakarta is strategically situated in the Senayan area of Jakarta Selatan, a vibrant and well-connected district. This prime location places you within easy reach of major business hubs, upscale shopping destinations, and a plethora of dining and entertainment options. The hotel is approximately 45 minutes to an hour's drive from Soekarno-Hatta International Airport (CGK), depending on traffic conditions, and offers convenient access to the city's main thoroughfares. While Jakarta is a sprawling metropolis, Fairmont Jakarta's central position makes it a practical starting point for exploring the city. The surrounding neighbourhood is known for its modern infrastructure and proximity to key attractions, offering a dynamic urban experience.

Guest Facilities and Services at Fairmont Jakarta

Guest facilities at Fairmont Jakarta are designed to ensure a comfortable and convenient stay for all visitors. Australian travellers will appreciate the hotel's commitment to providing excellent amenities, including high-speed Wi-Fi throughout the property, allowing you to stay connected with ease. The hotel boasts a well-equipped fitness centre, perfect for maintaining your workout routine while travelling. For those seeking relaxation, the hotel offers serene spaces to unwind. A dedicated 24-hour front desk is available to assist with any queries or requests, ensuring round-the-clock support. While specific details on breakfast pricing and operating hours can vary, the hotel is known for its quality dining experiences, often featuring a variety of local and international options that cater to diverse palates, including those who enjoy a hearty breakfast to start their day.

Room Information and Stay Experience at Fairmont Jakarta

Fairmont Jakarta offers a range of beautifully appointed rooms and suites, each designed to provide a sanctuary of comfort and style. The room types of Fairmont Jakarta are thoughtfully curated to meet the needs of various travellers, from solo adventurers to couples and families. Guests can expect meticulously clean and well-maintained living spaces, featuring plush bedding and advanced climate control systems to ensure a consistently comfortable temperature, a key consideration for travellers from Australia. The bathrooms are modern and pristine, offering a refreshing space to prepare for your day or unwind in the evening. While specific room sizes and names are best confirmed directly, the overall experience is one of refined elegance and thoughtful amenities, ensuring a restful and enjoyable stay.

Recommended Nearby Dining and Cafes around Fairmont Jakarta

The area surrounding Fairmont Jakarta is a culinary hotspot, offering a diverse array of dining experiences. You'll find a vibrant local food scene with numerous cafes serving excellent coffee, perfect for those who appreciate a good brew and a relaxed brunch. From sophisticated restaurants to bustling local eateries, there are options to satisfy every craving. Explore the neighbourhood to discover authentic Indonesian flavours or enjoy international cuisine. The hotel itself also features acclaimed dining venues, providing convenient and high-quality options for guests. Whether you're in the mood for a quick bite or a leisurely meal, the vicinity of Fairmont Jakarta promises a delightful gastronomic journey.

Popular Attractions and Activities near Fairmont Jakarta

Jakarta Selatan, the district where Fairmont Jakarta is located, is a hub of activity and offers access to numerous attractions. Within easy reach, you can explore the iconic National Monument (Monas), a symbol of Indonesia's independence, offering panoramic views of the city from its observation deck. Immerse yourself in art and culture at the National Museum of Indonesia, housing an extensive collection of historical artefacts and cultural treasures. For a taste of local life and shopping, visit the vibrant Pasar Baru market, known for its textiles, traditional crafts, and street food. The beautiful Istiqlal Mosque, the largest mosque in Southeast Asia, is another significant landmark worth visiting. For those interested in modern Jakarta, the upscale shopping malls like Plaza Indonesia and Grand Indonesia offer a world-class retail experience. If you are looking for other activities around Fairmont Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Fairmont Jakarta from the Airport

Navigating your journey from Soekarno-Hatta International Airport (CGK) to Fairmont Jakarta is straightforward, with several convenient transportation options available. For those seeking efficiency, the airport train service provides a comfortable and relatively quick way to reach the city centre, from where you can take a short taxi or rideshare service to the hotel. Alternatively, airport shuttle buses operate regularly, offering a more economical choice. Metered taxis are readily available at the airport's designated taxi stands, providing direct access to your destination. Rideshare services are also a popular and convenient option for travellers. Planning your journey in advance can help ensure a smooth arrival. For a hassle-free experience, consider booking an Airport transfer service.

Summary of Why You Should Choose Fairmont Jakarta

Fairmont Jakarta offers a compelling combination of luxury, convenience, and exceptional service, making it an ideal choice for Australian travellers. Its prime location in Jakarta Selatan provides easy access to the city's business districts, shopping centres, and cultural attractions. The hotel's commitment to comfort is evident in its well-appointed rooms and excellent guest facilities, ensuring a relaxing and enjoyable stay. Friendly and professional staff are dedicated to making your visit memorable.

  • Prime location in the heart of Jakarta Selatan.
  • Luxurious and comfortable accommodation.
  • Excellent guest facilities and services.
  • Proximity to popular attractions and dining options.
  • Seamless travel experience with various transport links.

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All facilities in Fairmont Jakarta

Others Fairmont Jakarta
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

General

  • Swimming pool

In-room Facilities

  • TV

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Fairmont Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Fairmont Jakarta
32
Another facilities in Fairmont Jakarta
Concierge, Express check-out, 24-hour Receptionist, Outdoor pool, Children play area

Frequently asked questions about Fairmont Jakarta

What are available facilities at Fairmont Jakarta?
There are top facilites at Fairmont Jakarta such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Jakarta?
The standard check-in time at Fairmont Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Fairmont Jakarta?
Fairmont Jakarta has a 5.0-star rating.
How many floors does Fairmont Jakarta have?
Fairmont Jakarta has 32.
Does Fairmont Jakarta have parking?
Yes, Fairmont Jakarta does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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Fairmont Jakarta reviews and ratings

Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,495)
Other sources (347)
9.0
Exceptional
From 1,495 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.8

Location

9.3

Service and Facilites

9.1

People often mention about Fairmont Jakarta
All
Staff Friendliness (47)
Bedroom (41)
Ambiance (37)
Taste (37)
Distance to City Center (36)
Surroundings (36)
Bathroom (36)
Room Space (35)
Family Friendly (34)
Accessibility (33)
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Traveller Reviews Fairmont Jakarta

Number of reviews per page
20
40
Customer reviews
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Had an amazing stay at Fairmont, great experience 🥰
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S***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Had a wonderful experience. Thank you for the warm welcome!
Find this review helpful?
Accommodation's Reply
09 Aug 2026
Dear Valued Guest, Thank you very much for your kind words. We are delighted to hear that you had a wonderful experience with us and felt warmly welcomed by our team. It was truly our pleasure to have you as our guest. We sincerely appreciate your feedback and look forward to welcoming you back to Fairmont Jakarta for another memorable stay. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.
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2 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay at Fairmont Jakarta. We are truly delighted to know that you had a pleasant experience from start to finish. It is especially rewarding to hear that you enjoyed our elegant yet welcoming atmosphere, the smooth check-in process, and the warm hospitality provided by our team. Your kind compliments about our spacious and comfortable room, beautiful views, convenient location, and well-maintained facilities mean a great deal to us. We are also pleased that you enjoyed the variety and quality of our breakfast offerings and that our service made your stay feel truly special. Creating memorable experiences through genuine hospitality is what we strive for every day, and your thoughtful feedback is a wonderful encouragement to our entire team. Thank you once again for your generous recommendation and for choosing Fairmont Jakarta. We sincerely look forward to welcoming you back for another exceptional stay, whether for business or leisure. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
D***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
Everything was perfect, except for the breakfast. Unfortunately, the breakfast selection was quite limited, and the taste was average. Other than that, we had a wonderful stay, and my family and I really enjoyed it. Thank you
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Fairmont Jakarta. We are delighted to know that you and your family had a wonderful stay and enjoyed your overall experience with us. It is truly rewarding to hear that everything else met your expectations. At the same time, we sincerely appreciate your comments regarding our breakfast. We are sorry to learn that the selection and taste did not meet your expectations. Your valuable feedback has been shared with our Culinary team for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you and your family back to Fairmont Jakarta for an even more enjoyable stay in the future. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Very good experience and stay with happy kids
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Laksmi D. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I stayed at Fairmont Jakarta for Treasure Pulse On concert that took place in Indonesia Arena, around 10-15 minutes walking distance. It is very strategic and convenient. The shower is awesome, never get it wrong between rain shower and hand shower. Love it
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Accommodation's Reply
10 May 2026
Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff are friendly in serving.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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aditama
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
Bad Experience – Felt Like Discrimination. We had a really disappointing visit, starting right from the parking area. The security guard made us walk all the way around the outside of the building to reach the lobby. It felt unnecessary and inconvenient because there’s actually a proper, cozy indoor path from the car park straight to the lobby. Why force guests to go the long way outside? Then came the rooftop bar. Before we could even enter, the staff stopped us and said we had to spend at least 500K IDR per person just to get a seat. It felt very discriminatory — like it’s not really meant for local guys. The vibe was unwelcoming. Overall, not recommended if you’re a local looking for a chill time.
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2 people find it helpful
Accommodation's Reply
10 May 2026
Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The rooftop should be open longer.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta
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Aryadin T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Awesome, I book here so often that I can use my app points as dowry money.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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2 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Even though we have to wait 30 mins for the room the be ready (check-in), we still love our room since it’s spacious even the bathroom also good services from the staffs.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
eva c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
It's a great experience to stay here for staycation. It's near to Plaza Senayan with an direct access from the hotel. The breakfast was so good. The room and facilities are excellent
3 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
not pleasant.. I ordered 3 rooms and the information was that 2 of the rooms would be on the same floor and that the keys to the rooms would be given but they were not given until 6 pm. It turned out that after asking, they were given a different floor... I mean, if there really wasn't one, why didn't you tell me from the start?
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dini A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Convenient location, easy to go to PS through the tunnel.. love the room.. however, i needed to wait to get into breakfast restaurant, never experienced it before in any hotel, probably because it was holiday season.. but overall it was a great experience
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Accommodation's Reply
13 Jan 2026
Dear Dini A., Thank you very much for sharing your wonderful review and for rating us so highly. We are delighted to know that you enjoyed our convenient location, the direct tunnel access to Plaza Senayan, and especially your room. We truly appreciate your understanding regarding the wait at the breakfast restaurant. During peak holiday periods, the hotel can indeed be busier than usual, but your feedback is very valuable and helps us identify where we can better manage guest flow and expectations in the future. We are very pleased to hear that, overall, your stay was a great experience. It would be our pleasure to welcome you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Best hotel, nice breakfast, very comfortable pillow
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you consider Fairmont Jakarta the best hotel and that you enjoyed our breakfast as well as the comfort of our pillows. Your compliments truly mean a lot to our team, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Adinda N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 36 week(s) ago
The hotel staff was unfriendly during breakfast. I brought a baby and requested a quiet area. My request for a crib didn't arrive until 10 PM. The air conditioning in the room wasn't cooling and needed to be fixed. Breakfast was totally substandard.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Ms. Adinda N., Thank you for sharing your experience at the Fairmont Jakarta. We sincerely apologize for the inconvenience caused by the delayed breakfast service, the lack of a baby cot, and the broken air conditioning in your room. We understand that comfort is very important, especially when traveling with young children. We are truly sorry that we were unable to meet your expectations as we were unable to provide a quiet environment for breakfast or provide a baby cot as requested late at night. We have forwarded your comments regarding the broken air conditioning and the inconvenience at breakfast to the relevant departments and will work to consider and improve these issues. Thank you for sharing your valuable feedback. Fairmont Jakarta will continue to strive to improve the quality of our service and guest experience. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
really a.good hotel, big restroom, comfy bed. only the tv still not smart tv
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Thank you for your kind feedback. We are delighted to know that you enjoyed the spacious bathroom and comfortable bed during your stay with us. We also appreciate your comment regarding the television. Your feedback has been noted and shared with our team as we continue to review and enhance our in-room facilities. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
The hotel staff was very helpful, friendly, and efficient. The rooms and facilities were excellent. There was in-room dining and a safety deposit box.
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2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you very much for your positive feedback. We are delighted that you were satisfied with the friendly and attentive service of our staff, the comfortable rooms, and the amenities such as room service and safety deposit boxes. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Fairmont Jakarta again. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,495)
Other sources (347)
9.0
Exceptional
From 1,495 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.8

Location

9.3

Service and Facilites

9.1

People often mention about Fairmont Jakarta
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Staff Friendliness (47)
Bedroom (41)
Ambiance (37)
Taste (37)
Distance to City Center (36)
Surroundings (36)
Bathroom (36)
Room Space (35)
Family Friendly (34)
Accessibility (33)
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Traveller Reviews Fairmont Jakarta

Number of reviews per page
20
40
Customer reviews
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
Had an amazing stay at Fairmont, great experience 🥰
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S***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Had a wonderful experience. Thank you for the warm welcome!
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Accommodation's Reply
09 Aug 2026
Dear Valued Guest, Thank you very much for your kind words. We are delighted to hear that you had a wonderful experience with us and felt warmly welcomed by our team. It was truly our pleasure to have you as our guest. We sincerely appreciate your feedback and look forward to welcoming you back to Fairmont Jakarta for another memorable stay. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.
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2 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay at Fairmont Jakarta. We are truly delighted to know that you had a pleasant experience from start to finish. It is especially rewarding to hear that you enjoyed our elegant yet welcoming atmosphere, the smooth check-in process, and the warm hospitality provided by our team. Your kind compliments about our spacious and comfortable room, beautiful views, convenient location, and well-maintained facilities mean a great deal to us. We are also pleased that you enjoyed the variety and quality of our breakfast offerings and that our service made your stay feel truly special. Creating memorable experiences through genuine hospitality is what we strive for every day, and your thoughtful feedback is a wonderful encouragement to our entire team. Thank you once again for your generous recommendation and for choosing Fairmont Jakarta. We sincerely look forward to welcoming you back for another exceptional stay, whether for business or leisure. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
D***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
Everything was perfect, except for the breakfast. Unfortunately, the breakfast selection was quite limited, and the taste was average. Other than that, we had a wonderful stay, and my family and I really enjoyed it. Thank you
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Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Fairmont Jakarta. We are delighted to know that you and your family had a wonderful stay and enjoyed your overall experience with us. It is truly rewarding to hear that everything else met your expectations. At the same time, we sincerely appreciate your comments regarding our breakfast. We are sorry to learn that the selection and taste did not meet your expectations. Your valuable feedback has been shared with our Culinary team for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you and your family back to Fairmont Jakarta for an even more enjoyable stay in the future. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Very good experience and stay with happy kids
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Laksmi D. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I stayed at Fairmont Jakarta for Treasure Pulse On concert that took place in Indonesia Arena, around 10-15 minutes walking distance. It is very strategic and convenient. The shower is awesome, never get it wrong between rain shower and hand shower. Love it
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Accommodation's Reply
10 May 2026
Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
The hotel staff are friendly in serving.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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aditama
icon-origin-TRAVELOKA
8.2
/10
Reviewed 20 week(s) ago
Bad Experience – Felt Like Discrimination. We had a really disappointing visit, starting right from the parking area. The security guard made us walk all the way around the outside of the building to reach the lobby. It felt unnecessary and inconvenient because there’s actually a proper, cozy indoor path from the car park straight to the lobby. Why force guests to go the long way outside? Then came the rooftop bar. Before we could even enter, the staff stopped us and said we had to spend at least 500K IDR per person just to get a seat. It felt very discriminatory — like it’s not really meant for local guys. The vibe was unwelcoming. Overall, not recommended if you’re a local looking for a chill time.
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2 people find it helpful
Accommodation's Reply
10 May 2026
Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
The rooftop should be open longer.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta
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Aryadin T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Awesome, I book here so often that I can use my app points as dowry money.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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2 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
Even though we have to wait 30 mins for the room the be ready (check-in), we still love our room since it’s spacious even the bathroom also good services from the staffs.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
eva c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
It's a great experience to stay here for staycation. It's near to Plaza Senayan with an direct access from the hotel. The breakfast was so good. The room and facilities are excellent
3 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
not pleasant.. I ordered 3 rooms and the information was that 2 of the rooms would be on the same floor and that the keys to the rooms would be given but they were not given until 6 pm. It turned out that after asking, they were given a different floor... I mean, if there really wasn't one, why didn't you tell me from the start?
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dini A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
Convenient location, easy to go to PS through the tunnel.. love the room.. however, i needed to wait to get into breakfast restaurant, never experienced it before in any hotel, probably because it was holiday season.. but overall it was a great experience
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Accommodation's Reply
13 Jan 2026
Dear Dini A., Thank you very much for sharing your wonderful review and for rating us so highly. We are delighted to know that you enjoyed our convenient location, the direct tunnel access to Plaza Senayan, and especially your room. We truly appreciate your understanding regarding the wait at the breakfast restaurant. During peak holiday periods, the hotel can indeed be busier than usual, but your feedback is very valuable and helps us identify where we can better manage guest flow and expectations in the future. We are very pleased to hear that, overall, your stay was a great experience. It would be our pleasure to welcome you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Best hotel, nice breakfast, very comfortable pillow
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you consider Fairmont Jakarta the best hotel and that you enjoyed our breakfast as well as the comfort of our pillows. Your compliments truly mean a lot to our team, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Adinda N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 36 week(s) ago
The hotel staff was unfriendly during breakfast. I brought a baby and requested a quiet area. My request for a crib didn't arrive until 10 PM. The air conditioning in the room wasn't cooling and needed to be fixed. Breakfast was totally substandard.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Ms. Adinda N., Thank you for sharing your experience at the Fairmont Jakarta. We sincerely apologize for the inconvenience caused by the delayed breakfast service, the lack of a baby cot, and the broken air conditioning in your room. We understand that comfort is very important, especially when traveling with young children. We are truly sorry that we were unable to meet your expectations as we were unable to provide a quiet environment for breakfast or provide a baby cot as requested late at night. We have forwarded your comments regarding the broken air conditioning and the inconvenience at breakfast to the relevant departments and will work to consider and improve these issues. Thank you for sharing your valuable feedback. Fairmont Jakarta will continue to strive to improve the quality of our service and guest experience. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
really a.good hotel, big restroom, comfy bed. only the tv still not smart tv
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Thank you for your kind feedback. We are delighted to know that you enjoyed the spacious bathroom and comfortable bed during your stay with us. We also appreciate your comment regarding the television. Your feedback has been noted and shared with our team as we continue to review and enhance our in-room facilities. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
The hotel staff was very helpful, friendly, and efficient. The rooms and facilities were excellent. There was in-room dining and a safety deposit box.
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2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you very much for your positive feedback. We are delighted that you were satisfied with the friendly and attentive service of our staff, the comfortable rooms, and the amenities such as room service and safety deposit boxes. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Fairmont Jakarta again. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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