Fairmont Jakarta

9.0
/10
Exceptional
1,812 reviews

What Guests Say About Their Stay

Bedroom (87)
Staff Friendliness (81)
Room Space (78)
Bathroom (77)

F***a

10.0
/ 10
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.

y***p

10.0
/ 10
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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Yultrianty D. P.

10.0
/ 10
I have a very pleasant staycation at Fairmont Hotel. Thank you for giving me and my family the best experience to stay, friendly staff, great breakfast, and also for the best view from our room. Thank you so much and willing to stay again at Fairmont soon.

D***n

10.0
/ 10
We had an awesome stay! Lovely hotel! Perfect location! Clean and the staffs are super professional and kind

C***a

10.0
/ 10
A memorable stay. Definitely would go back and spend longer time in Fairmont Jakarta.
In the Area
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Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Fairmont Jakarta is a good choice when you are visiting Senayan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Fairmont Jakarta

Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
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Discover More About Fairmont Jakarta

Fairmont Jakarta: Your Gateway to Indonesian Elegance

Welcome to Fairmont Jakarta, a luxurious sanctuary nestled in the heart of Indonesia's vibrant capital. If you're seeking an unforgettable stay that blends sophisticated comfort with unparalleled service, Fairmont Jakarta is your premier choice. Experience the warmth of Indonesian hospitality combined with the world-class standards that Fairmont is renowned for. Room rates at Fairmont Jakarta start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Fairmont Jakarta Location

Fairmont Jakarta is strategically situated in the bustling Senayan district of Jakarta, a prime location that places you at the epicentre of business, shopping, and entertainment. Located at Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270, the hotel offers convenient access to major corporate offices and iconic landmarks. It's approximately a 45-minute drive from Soekarno-Hatta International Airport (CGK), depending on traffic, and a short ride to the nearest Mass Rapid Transit (MRT) station, making city exploration a breeze. The atmosphere here is one of sophisticated urban energy, with a close proximity to world-class shopping malls like Plaza Senayan and Senayan City, as well as the Gelora Bung Karno Sports Complex, offering a dynamic backdrop for both business and leisure travellers.

Fairmont Jakarta Facilities & Services

Facilities for guests at Fairmont Jakarta are designed to cater to every need, ensuring a comfortable and memorable stay. Here's a glimpse of what awaits you:

  • Swimming Pool:

    Take a refreshing dip in the stunning outdoor swimming pool, a perfect oasis to unwind. Open daily from 6:00 AM to 8:00 PM.
  • Fitness Centre:

    Stay active at the state-of-the-art fitness centre, equipped with modern cardio and weight training equipment. Open 24 hours.
  • Willow Stream Spa:

    Indulge in rejuvenating treatments and therapies at the luxurious Willow Stream Spa. Operating hours are from 9:00 AM to 9:00 PM.
  • Kids' Club:

    A dedicated space for younger guests to enjoy supervised activities and fun. Available from 9:00 AM to 5:00 PM.
  • On-site Parking:

    Secure and convenient on-site parking is available for guests.
  • Complimentary Wi-Fi:

    Stay connected with complimentary high-speed Wi-Fi throughout the hotel.

Fairmont Jakarta Room Types

Discover a range of exquisite accommodations designed for ultimate comfort and style. The room types of Fairmont Jakarta offer something for every traveller, from discerning business executives to families on holiday. Choose from:

  • Deluxe Room:

    Offering elegant décor and city views, these rooms are perfect for a relaxing stay. Available in King or Twin bed configurations. All rooms are strictly non-smoking. Bathtub available in select rooms.
  • Fairmont Gold Room:

    Experience exclusive privileges and enhanced amenities in these premium rooms, often featuring stunning city vistas. Bathtub available in select rooms.
  • Junior Suite:

    A spacious and well-appointed suite providing a separate living area for added comfort and privacy. Bathtub available.
  • Executive Suite:

    Ideal for longer stays or those requiring more space, these suites offer a distinct living and dining area. Bathtub available.
  • Presidential Suite:

    The pinnacle of luxury, offering expansive living spaces, premium furnishings, and breathtaking city panoramas. Bathtub available.

Please note that all rooms at Fairmont Jakarta are strictly non-smoking. Pet-friendly accommodations are not available.

Fairmont Jakarta Dining & Restaurants

Embark on a culinary journey at Fairmont Jakarta, where diverse flavours and exceptional dining experiences await. The hotel boasts a selection of sophisticated dining venues:

  • Spectrum:

    This all-day dining restaurant offers an extensive international buffet with live cooking stations, showcasing everything from fresh seafood to local Indonesian delicacies. Estimated price per person for buffet: IDR 450,000 - 600,000. Operating hours: 6:00 AM - 11:00 PM.
  • 1945:

    Experience authentic Indonesian cuisine in an elegant setting. This restaurant is renowned for its refined take on traditional dishes. Estimated price per person: IDR 500,000 - 750,000. Operating hours: 12:00 PM - 3:00 PM and 6:00 PM - 10:00 PM.
  • The Bar:

    A stylish lounge perfect for enjoying expertly crafted cocktails, fine wines, and light snacks. Operating hours: 11:00 AM - 1:00 AM.

Fairmont Jakarta Nearby Attractions and Activities

Fairmont Jakarta is ideally positioned to explore the vibrant attractions of Jakarta. Immerse yourself in the local culture and discover the city's highlights:

  • Plaza Senayan:

    A premier upscale shopping mall offering a wide array of international and local designer brands, dining options, and entertainment.
  • Senayan City:

    Another popular shopping destination known for its trendy boutiques, department stores, and multiplex cinema.
  • Gelora Bung Karno Sports Complex:

    A vast complex housing various sports facilities, including a stadium, and often hosting major sporting events and concerts.
  • National Museum of Indonesia:

    Delve into Indonesia's rich history and cultural heritage at this extensive museum, showcasing artifacts from across the archipelago.
  • Istiqlal Mosque:

    The largest mosque in Southeast Asia, a significant landmark and architectural marvel.

If you are looking for other activities around Fairmont Jakarta, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Fairmont Jakarta from the Airport

Getting to Fairmont Jakarta from Soekarno-Hatta International Airport (CGK) is straightforward, with several convenient options available. The airport transfer service of Fairmont Jakarta ensures a seamless arrival. Here's how to get to Fairmont Jakarta:

  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, you can arrange a private car transfer directly through the hotel. This service offers a hassle-free journey directly to your doorstep. Estimated cost: IDR 350,000 - 500,000.
  • Airport Taxis:

    Official airport taxis are readily available outside the arrival terminals. They offer a metered fare, providing a reliable way to reach the hotel. Estimated cost: IDR 150,000 - 250,000.
  • Ride-hailing Services:

    Various ride-hailing services operate from the airport, offering competitive pricing and the convenience of booking through an app. Designated pick-up points are available. Estimated cost: IDR 100,000 - 200,000.
  • Airport Shuttle Buses:

    While less direct, some shuttle bus services connect the airport to major city points, from where you can take a short taxi or ride-hailing trip to the hotel.

For more options, explore airport transfer services.

Summary of Why You Should Choose to Stay at Fairmont Jakarta

Fairmont Jakarta stands out as a premier choice for travellers seeking luxury, convenience, and exceptional service in Indonesia's capital. With its prime location, world-class facilities, and exquisite dining options, it offers an unparalleled experience. Room availability at Fairmont Jakarta is consistently high, but booking in advance is always recommended, especially during peak seasons. Booking Fairmont Jakarta through Traveloka ensures you get the best rates and a seamless reservation process.

  • Prime Location:

    Situated in the heart of Jakarta's business and entertainment district.
  • Luxurious Accommodations:

    Elegant rooms and suites offering comfort and style.
  • Exceptional Dining:

    A variety of on-site restaurants and bars catering to diverse palates.
  • World-Class Facilities:

    Including a stunning pool, a well-equipped fitness centre, and a rejuvenating spa.
  • Impeccable Service:

    Experience the renowned Fairmont hospitality.

Ready to experience the best of Jakarta? Book budget hotels in Jakarta and secure your stay at Fairmont Jakarta today!

Planning your trip to Indonesia? Easily book domestic and international flights at low prices to complement your hotel booking.

All facilities in Fairmont Jakarta

Others Fairmont Jakarta
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Things to Do

  • Outdoor pool
  • Children play area

Public Facilities

  • Parking
  • WiFi in public area

Transportation

  • Bus/truck parking

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Fairmont Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Fairmont Jakarta
32
Another facilities in Fairmont Jakarta
Concierge, Express check-out, 24-hour Receptionist, Outdoor pool, Children play area

Frequently asked questions about Fairmont Jakarta

What are available facilities at Fairmont Jakarta?
There are top facilites at Fairmont Jakarta such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Fairmont Jakarta?
The standard check-in time at Fairmont Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Fairmont Jakarta?
Fairmont Jakarta has a 5.0-star rating.
How many floors does Fairmont Jakarta have?
Fairmont Jakarta has 32.
Does Fairmont Jakarta have parking?
Yes, Fairmont Jakarta does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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Fairmont Jakarta reviews and ratings

Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,474)
Other sources (338)
9.0
Exceptional
From 1,474 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.8

Location

9.3

Service and Facilites

9.1

People often mention about Fairmont Jakarta
All
Staff Friendliness (43)
Bedroom (40)
Ambiance (35)
Bathroom (35)
Surroundings (34)
Taste (34)
Distance to City Center (33)
Family Friendly (32)
Room Space (32)
Hotel Area (31)
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Traveller Reviews Fairmont Jakarta

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Very good experience and stay with happy kids
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Laksmi D. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I stayed at Fairmont Jakarta for Treasure Pulse On concert that took place in Indonesia Arena, around 10-15 minutes walking distance. It is very strategic and convenient. The shower is awesome, never get it wrong between rain shower and hand shower. Love it
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Accommodation's Reply
10 May 2026
Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff are friendly in serving.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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aditama
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Bad Experience – Felt Like Discrimination. We had a really disappointing visit, starting right from the parking area. The security guard made us walk all the way around the outside of the building to reach the lobby. It felt unnecessary and inconvenient because there’s actually a proper, cozy indoor path from the car park straight to the lobby. Why force guests to go the long way outside? Then came the rooftop bar. Before we could even enter, the staff stopped us and said we had to spend at least 500K IDR per person just to get a seat. It felt very discriminatory — like it’s not really meant for local guys. The vibe was unwelcoming. Overall, not recommended if you’re a local looking for a chill time.
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Accommodation's Reply
10 May 2026
Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The rooftop should be open longer.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta
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Aryadin T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Awesome, I book here so often that I can use my app points as dowry money.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Even though we have to wait 30 mins for the room the be ready (check-in), we still love our room since it’s spacious even the bathroom also good services from the staffs.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
eva c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
It's a great experience to stay here for staycation. It's near to Plaza Senayan with an direct access from the hotel. The breakfast was so good. The room and facilities are excellent
3 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
not pleasant.. I ordered 3 rooms and the information was that 2 of the rooms would be on the same floor and that the keys to the rooms would be given but they were not given until 6 pm. It turned out that after asking, they were given a different floor... I mean, if there really wasn't one, why didn't you tell me from the start?
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dini A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Convenient location, easy to go to PS through the tunnel.. love the room.. however, i needed to wait to get into breakfast restaurant, never experienced it before in any hotel, probably because it was holiday season.. but overall it was a great experience
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Accommodation's Reply
13 Jan 2026
Dear Dini A., Thank you very much for sharing your wonderful review and for rating us so highly. We are delighted to know that you enjoyed our convenient location, the direct tunnel access to Plaza Senayan, and especially your room. We truly appreciate your understanding regarding the wait at the breakfast restaurant. During peak holiday periods, the hotel can indeed be busier than usual, but your feedback is very valuable and helps us identify where we can better manage guest flow and expectations in the future. We are very pleased to hear that, overall, your stay was a great experience. It would be our pleasure to welcome you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Best hotel, nice breakfast, very comfortable pillow
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you consider Fairmont Jakarta the best hotel and that you enjoyed our breakfast as well as the comfort of our pillows. Your compliments truly mean a lot to our team, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Adinda N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 28 week(s) ago
The hotel staff was unfriendly during breakfast. I brought a baby and requested a quiet area. My request for a crib didn't arrive until 10 PM. The air conditioning in the room wasn't cooling and needed to be fixed. Breakfast was totally substandard.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Ms. Adinda N., Thank you for sharing your experience at the Fairmont Jakarta. We sincerely apologize for the inconvenience caused by the delayed breakfast service, the lack of a baby cot, and the broken air conditioning in your room. We understand that comfort is very important, especially when traveling with young children. We are truly sorry that we were unable to meet your expectations as we were unable to provide a quiet environment for breakfast or provide a baby cot as requested late at night. We have forwarded your comments regarding the broken air conditioning and the inconvenience at breakfast to the relevant departments and will work to consider and improve these issues. Thank you for sharing your valuable feedback. Fairmont Jakarta will continue to strive to improve the quality of our service and guest experience. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
really a.good hotel, big restroom, comfy bed. only the tv still not smart tv
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Thank you for your kind feedback. We are delighted to know that you enjoyed the spacious bathroom and comfortable bed during your stay with us. We also appreciate your comment regarding the television. Your feedback has been noted and shared with our team as we continue to review and enhance our in-room facilities. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The hotel staff was very helpful, friendly, and efficient. The rooms and facilities were excellent. There was in-room dining and a safety deposit box.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you very much for your positive feedback. We are delighted that you were satisfied with the friendly and attentive service of our staff, the comfortable rooms, and the amenities such as room service and safety deposit boxes. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Fairmont Jakarta again. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
We love staying here. Very close to two big shopping malls, Plaza Senayan and Senayan City also close to GBK, so in the morning or evening we can go there, walking distance, to do our workout
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for sharing your lovely feedback. We are delighted to know that you enjoy staying with us and appreciate our strategic location near Plaza Senayan, Senayan City, and GBK. Being able to walk and enjoy morning or evening workouts is indeed one of the highlights of our location. We truly appreciate your continued support and look forward to welcoming you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Staff very friendly. Little bit a lack of amenities
2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for your kind comments about our friendly team. We are pleased to know that you felt well taken care of during your stay. We also appreciate your feedback regarding the amenities. Your comments have been noted and shared with the team as we continue to review and enhance our in-room offerings. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
Never failed selama bbrp kali stay di Fairmont. keep the good work team!
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at the Fairmont Jakarta. Your compliments are a great encouragement to our team, and we will continue to strive to provide the best service. We hope to welcome you back again soon. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 40 week(s) ago
Stayed here twice, hoping it would get better, but so far there’s no improvement in the service staff. The only advantage is the location
2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us again at Fairmont Jakarta. We truly appreciate your loyalty and are pleased to know that you value our prime location. At the same time, we sincerely apologize that the service you experienced did not meet your expectations. Your comments regarding our team have been shared with the relevant departments as part of our ongoing efforts to enhance service standards and ensure a consistently excellent experience for our guests. We hope to have the opportunity to welcome you back in the future and provide the high level of service and hospitality you rightfully expect. Kind regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
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Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,474)
Other sources (338)
9.0
Exceptional
From 1,474 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.8

Location

9.3

Service and Facilites

9.1

People often mention about Fairmont Jakarta
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Staff Friendliness (43)
Bedroom (40)
Ambiance (35)
Bathroom (35)
Surroundings (34)
Taste (34)
Distance to City Center (33)
Family Friendly (32)
Room Space (32)
Hotel Area (31)
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Traveller Reviews Fairmont Jakarta

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40
Customer reviews
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Very good experience and stay with happy kids
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Laksmi D. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
I stayed at Fairmont Jakarta for Treasure Pulse On concert that took place in Indonesia Arena, around 10-15 minutes walking distance. It is very strategic and convenient. The shower is awesome, never get it wrong between rain shower and hand shower. Love it
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Accommodation's Reply
10 May 2026
Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff are friendly in serving.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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aditama
icon-origin-TRAVELOKA
8.2
/10
Reviewed 12 week(s) ago
Bad Experience – Felt Like Discrimination. We had a really disappointing visit, starting right from the parking area. The security guard made us walk all the way around the outside of the building to reach the lobby. It felt unnecessary and inconvenient because there’s actually a proper, cozy indoor path from the car park straight to the lobby. Why force guests to go the long way outside? Then came the rooftop bar. Before we could even enter, the staff stopped us and said we had to spend at least 500K IDR per person just to get a seat. It felt very discriminatory — like it’s not really meant for local guys. The vibe was unwelcoming. Overall, not recommended if you’re a local looking for a chill time.
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Accommodation's Reply
10 May 2026
Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The rooftop should be open longer.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta
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Aryadin T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Awesome, I book here so often that I can use my app points as dowry money.
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1 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Even though we have to wait 30 mins for the room the be ready (check-in), we still love our room since it’s spacious even the bathroom also good services from the staffs.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
eva c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
It's a great experience to stay here for staycation. It's near to Plaza Senayan with an direct access from the hotel. The breakfast was so good. The room and facilities are excellent
3 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 25 week(s) ago
not pleasant.. I ordered 3 rooms and the information was that 2 of the rooms would be on the same floor and that the keys to the rooms would be given but they were not given until 6 pm. It turned out that after asking, they were given a different floor... I mean, if there really wasn't one, why didn't you tell me from the start?
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dini A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Convenient location, easy to go to PS through the tunnel.. love the room.. however, i needed to wait to get into breakfast restaurant, never experienced it before in any hotel, probably because it was holiday season.. but overall it was a great experience
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Accommodation's Reply
13 Jan 2026
Dear Dini A., Thank you very much for sharing your wonderful review and for rating us so highly. We are delighted to know that you enjoyed our convenient location, the direct tunnel access to Plaza Senayan, and especially your room. We truly appreciate your understanding regarding the wait at the breakfast restaurant. During peak holiday periods, the hotel can indeed be busier than usual, but your feedback is very valuable and helps us identify where we can better manage guest flow and expectations in the future. We are very pleased to hear that, overall, your stay was a great experience. It would be our pleasure to welcome you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
Best hotel, nice breakfast, very comfortable pillow
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you consider Fairmont Jakarta the best hotel and that you enjoyed our breakfast as well as the comfort of our pillows. Your compliments truly mean a lot to our team, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Adinda N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 28 week(s) ago
The hotel staff was unfriendly during breakfast. I brought a baby and requested a quiet area. My request for a crib didn't arrive until 10 PM. The air conditioning in the room wasn't cooling and needed to be fixed. Breakfast was totally substandard.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Ms. Adinda N., Thank you for sharing your experience at the Fairmont Jakarta. We sincerely apologize for the inconvenience caused by the delayed breakfast service, the lack of a baby cot, and the broken air conditioning in your room. We understand that comfort is very important, especially when traveling with young children. We are truly sorry that we were unable to meet your expectations as we were unable to provide a quiet environment for breakfast or provide a baby cot as requested late at night. We have forwarded your comments regarding the broken air conditioning and the inconvenience at breakfast to the relevant departments and will work to consider and improve these issues. Thank you for sharing your valuable feedback. Fairmont Jakarta will continue to strive to improve the quality of our service and guest experience. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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R***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 30 week(s) ago
really a.good hotel, big restroom, comfy bed. only the tv still not smart tv
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Thank you for your kind feedback. We are delighted to know that you enjoyed the spacious bathroom and comfortable bed during your stay with us. We also appreciate your comment regarding the television. Your feedback has been noted and shared with our team as we continue to review and enhance our in-room facilities. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
S***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The hotel staff was very helpful, friendly, and efficient. The rooms and facilities were excellent. There was in-room dining and a safety deposit box.
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1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you very much for your positive feedback. We are delighted that you were satisfied with the friendly and attentive service of our staff, the comfortable rooms, and the amenities such as room service and safety deposit boxes. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Fairmont Jakarta again. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 36 week(s) ago
We love staying here. Very close to two big shopping malls, Plaza Senayan and Senayan City also close to GBK, so in the morning or evening we can go there, walking distance, to do our workout
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for sharing your lovely feedback. We are delighted to know that you enjoy staying with us and appreciate our strategic location near Plaza Senayan, Senayan City, and GBK. Being able to walk and enjoy morning or evening workouts is indeed one of the highlights of our location. We truly appreciate your continued support and look forward to welcoming you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Staff very friendly. Little bit a lack of amenities
2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for your kind comments about our friendly team. We are pleased to know that you felt well taken care of during your stay. We also appreciate your feedback regarding the amenities. Your comments have been noted and shared with the team as we continue to review and enhance our in-room offerings. Thank you once again for choosing Fairmont Jakarta. We hope to welcome you back soon. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 38 week(s) ago
Never failed selama bbrp kali stay di Fairmont. keep the good work team!
1 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at the Fairmont Jakarta. Your compliments are a great encouragement to our team, and we will continue to strive to provide the best service. We hope to welcome you back again soon. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 40 week(s) ago
Stayed here twice, hoping it would get better, but so far there’s no improvement in the service staff. The only advantage is the location
2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your feedback and for choosing to stay with us again at Fairmont Jakarta. We truly appreciate your loyalty and are pleased to know that you value our prime location. At the same time, we sincerely apologize that the service you experienced did not meet your expectations. Your comments regarding our team have been shared with the relevant departments as part of our ongoing efforts to enhance service standards and ensure a consistently excellent experience for our guests. We hope to have the opportunity to welcome you back in the future and provide the high level of service and hospitality you rightfully expect. Kind regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Number of reviews per page
20
40