Fairmont Jakarta

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9.0
/10
Exceptional
1,855 reviews

What Guests Say About Their Stay

F***y

9.4
/ 10
I would recommend this as one of the best 5-star hotels in Jakarta. It's exclusive and very convenient to hang out at one of the best malls. The room was prepared early, and my daughter was happy to celebrate here. Definitely would come back here.

T***a

9.7
/ 10
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.

F***a

10.0
/ 10
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.

y***p

10.0
/ 10
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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Yultrianty D. P.

10.0
/ 10
I have a very pleasant staycation at Fairmont Hotel. Thank you for giving me and my family the best experience to stay, friendly staff, great breakfast, and also for the best view from our room. Thank you so much and willing to stay again at Fairmont soon.
In the Area
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Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Fairmont Jakarta is a good choice when you are visiting Senayan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Fairmont Jakarta

Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
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Overview of Fairmont Jakarta

Unlike many five-star towers in Jakarta that started life as something else and were later rebranded, Fairmont Jakarta was purpose-built from the ground up — it opened in 2015 as one of the newer luxury landmarks in the Senayan business district, and its 32-storey form includes a direct underground tunnel connection to Plaza Senayan shopping mall, a design choice that still sets it apart from most hotels in the neighbourhood. On Traveloka the property carries a 5-star rating and guests rate it very highly; staff friendliness and room comfort come up again and again in that feedback. It's part of Fairmont Hotels & Resorts, the Accor luxury brand known internationally for grand, landmark-style properties, and the Jakarta hotel was designed from the outset to fit that positioning.

The address is Jl Asia Afrika No. 8 in Kebayoran Baru, Senayan, South Jakarta — inside the Gelora Bung Karno (GBK) sports and entertainment precinct, within walking distance of the Indonesia Arena. Guests staying here are effectively based in one of Jakarta's most self-contained luxury pockets: shopping, dining, sport, and business towers are all reachable without needing to cross the city.

Room and Suite Types at Fairmont Jakarta

A two-bedroom Signature Suite here runs to roughly 172 square metres — one of the largest suite categories on offer in Senayan — and it sits at the top of a three-tier room hierarchy that skips the usual "deluxe, superior, suite" naming altogether. Fairmont Jakarta counts 488 rooms and suites in total: 380 standard Fairmont rooms, 108 Sky Suites, and a private-floor Fairmont Gold category layered above both.

Fairmont Gold Rooms and Suites

Fairmont Gold guests get something the other two tiers don't: access to a dedicated Fairmont Gold Lounge, where the brand describes deluxe breakfast service and an evening host bar with canapés. The entry point into this tier is the Fairmont Gold King room at around 49 square metres, scaling up to that 172-square-metre Signature Suite. Standard Fairmont rooms and Sky Suites don't carry lounge access, so it's a real differentiator rather than a cosmetic one.

Sky Suites

108 of the 488 total units carry the Sky Suite label, set on the tower's higher floors specifically for the skyline outlook over Senayan. Traveloka's listing treats Sky Suites as their own category rather than an upgrade tier off the standard room, so guests chasing that elevated view should search for "Sky Suite" directly at booking.

Fairmont Rooms

The remaining 380 rooms make up the bulk of the inventory at the entry level of the property's hierarchy. Bedding configurations for this tier aren't itemised individually on Traveloka's listing, so it's worth checking the specific room description shown at the point of booking to confirm bed setup and size.

Because inclusions can shift meaningfully between the Fairmont, Sky Suite, and Fairmont Gold tiers — lounge access being the clearest example — reading the exact room listing before confirming is worth the extra minute regardless of which category a guest leans toward.

Facilities and Amenities at Fairmont Jakarta

The rooftop K22 Bar and a dedicated spa floor with its own treatment rooms are the two amenities guests mention most in Traveloka reviews, and both sit within a facilities list clearly built for a mix of business trips and extended leisure stays rather than a single travel style.

  • Outdoor swimming pool — available to all in-house guests
  • Spa — a dedicated spa floor with treatment rooms, according to the hotel's own site
  • Fitness centre — on-site gym facility
  • Rooftop bar — K22 Bar, positioned for Jakarta skyline views
  • 24-hour front desk — round-the-clock check-in and guest services
  • Concierge and express check-out — for streamlined arrivals and departures
  • On-site parking — indoor parking within the property
  • WiFi in public areas — connectivity throughout shared spaces
  • Children's play area — a dedicated space for younger guests

The hotel's official site also points to an on-site business centre, meeting and conference space, and dedicated wedding/event venues. That combination explains why Fairmont Jakarta shows up as often on corporate booking lists as it does for leisure travellers. Guests weighing up the stay against other things happening in the city can browse things to do in Jakarta on Traveloka to build out a Senayan-area itinerary alongside the hotel.

Location and Getting There

Senayan is one of Jakarta's most connected precincts for shopping, sport, and business, and Fairmont Jakarta's address puts it right inside that mix. A direct tunnel link runs from the lobby into Plaza Senayan mall, so guests can walk straight from their room into the shopping centre without stepping outside. The Gelora Bung Karno sports complex and Indonesia Arena are both within walking distance too, which makes the hotel a practical base for anyone attending a concert, match, or event in that precinct — and the on-site indoor parking, rated for hundreds of vehicles per the hotel's own site, keeps it workable for guests arriving by car from other parts of the city.

For guests flying into Jakarta from Australia or connecting through other Indonesian cities, it's worth comparing options on flights to Jakarta on Traveloka before locking in hotel dates, since flight schedules into Soekarno-Hatta International Airport can affect how early a Senayan check-in is realistic on arrival day.

Dining at Fairmont Jakarta

Seven separate dining and drinking venues under one roof is unusual for a single Jakarta property, and one of them is helmed by a two-Michelin-starred chef — that combination is what sets Fairmont Jakarta's food and beverage line-up apart from most hotel restaurants in the city.

  • The Crown by Kirk Westaway — a contemporary fine-dining restaurant helmed by a two-Michelin-starred chef
  • Spectrum Restaurant — a multi-cultural, buffet-style restaurant with an open theatrical kitchen, serving breakfast, lunch, and dinner
  • 1945 Restaurant — described by the hotel as Jakarta's pioneering Halal-certified restaurant inside a five-star hotel, focused on contemporary Indonesian cuisine
  • Sapori Deli — an Italian-style casual dining outlet combining a deli, bakery, barista bar, and restaurant
  • K22 Bar — the hotel's rooftop lounge, with skyline views and outdoor seating
  • Barong Bar and BAR ON G — cocktail-focused bars, the latter built around Indonesian culture and locally sourced ingredients
  • Pod Dining — a private, butler-served outdoor dining experience for special occasions

Breakfast comes up often in guest reviews on Traveloka, with the spread described as "a good variety of options" and "impressive," though a few reviewers note that service flow can slow during peak breakfast hours.

Why Stay at Fairmont Jakarta

For travellers who want a genuine 5-star base inside Jakarta's Senayan precinct without leaving the building for shopping, dining, or entry-level sport and entertainment access, Fairmont Jakarta is a strong fit. Between the direct Plaza Senayan tunnel, the on-site rooftop bar, and multiple dining concepts (including a Michelin-chef restaurant), it leans toward guests planning a longer or higher-end stay rather than a short overnight stop. Business travellers get on-site meeting and conference facilities; leisure travellers get an outdoor pool, spa, and fitness centre without needing to book a separate day pass elsewhere. Anyone wanting to compare it against other 5-star options in the same district can browse hotels in Jakarta on Traveloka before finalising a booking.

Tips for Booking Fairmont Jakarta on Traveloka

The Fairmont Gold Lounge's evening host bar and deluxe breakfast are only included for guests booked into that specific tier — worth double-checking at checkout if lounge access is the reason for choosing this hotel over the two other tiers.

  • Confirm which of the three room categories — Fairmont room, Sky Suite, or Fairmont Gold — is actually selected before paying, since the price difference often comes down to lounge access rather than room size alone.
  • Check-in runs from 14:00 and check-out before 12:00 on the current listing; these times are worth re-confirming on the live page since they can be adjusted.
  • The seven on-site dining venues, including The Crown by Kirk Westaway, don't all keep the same hours — the live Traveloka page reflects current outlet availability better than this summary.
  • Guests with an event at Gelora Bung Karno or Indonesia Arena on the calendar should book well ahead; the walking-distance location makes this a popular pick on event dates specifically.
  • Recent reviews are the best source on breakfast service flow at peak hours, since a few guests have flagged slower service during the busiest seating times.

Ready to plan the rest of the trip? Start from the Traveloka homepage to line up flights and activities alongside the hotel booking.

Other Popular Hotels in Senayan, Jakarta

The Langham, Jakarta

  • Hotel details: A 5-star property in SCBD District 8, part of a 13-floor tower with a distinctly British-influenced design sensibility.
  • Room types: Deluxe rooms and suite categories, per the property's own listing.
  • Facilities: Two swimming pools, fitness centre, spa/health club, business centre.
  • Services: 24-hour front desk, concierge, bellhop, laundry service.

Hotel Mulia Senayan, Jakarta

  • Hotel details: A large-scale luxury property on Jalan Asia Afrika in Senayan, spanning 40 floors with close to 1,000 rooms.
  • Room types: Rooms and suites described on the listing as spacious and elegantly appointed.
  • Facilities: Outdoor swimming pool, fitness centre, spa and sauna, tennis court.
  • Services: 24-hour front desk and room service, business centre with conference facilities, laundry service.

The Sultan Hotel & Residence Jakarta

  • Hotel details: A long-established property on Jalan Gatot Subroto near the GBK precinct, spread across 17 floors.
  • Room types: Well-appointed rooms and residence-style accommodations with varied bed configurations.
  • Facilities: Swimming pool, fitness centre, spa/massage services, business centre and conference facilities.
  • Services: 24-hour front desk, airport transfer options, multilingual concierge staff.

Harris Suites FX Sudirman

  • Hotel details: A hotel integrated within the FX Sudirman mall complex, close to Senayan, spanning 47 floors.
  • Room types: Harris Deluxe Room with king bed, Premier Bright Room, and Harris Bright View room categories.
  • Facilities: Swimming pool, fitness centre, bar/café.
  • Services: 24-hour front desk, room service, laundry service, early check-in availability.

Grand Hyatt Jakarta

  • Hotel details: A 26-floor property on Jalan M. H. Thamrin in Central Jakarta, near the Plaza Indonesia shopping and business district.
  • Room types: A range of rooms and suites, per the property's own listing.
  • Facilities: Indoor heated pool plus a separate outdoor pool, spa and massage services, sauna and hot tub.
  • Services: 24-hour front desk with multilingual staff, concierge and bellhop, business centre and conference facilities.

AYANA Midplaza Jakarta

  • Hotel details: A 5-star, 14-floor property on Jalan Jendral Sudirman in Central Jakarta.
  • Room types: A variety of rooms described on the listing as comfortable and stylish, without individually named tiers.
  • Facilities: Swimming pool, spa, fitness centre, outdoor tennis and squash facilities, children's pool.
  • Services: Bellhop, concierge, money changer, laundry service, airport transfer with surcharge.

Le Méridien Jakarta

  • Hotel details: A 20-floor property on Jalan Jenderal Sudirman in Central Jakarta.
  • Room types: Spacious rooms with modern climate control, per the property's own listing.
  • Facilities: Swimming pool, fitness centre, sauna and jacuzzi, coffee shop.
  • Services: 24-hour front desk, valet parking, express check-in/check-out, car rental.

All facilities in Fairmont Jakarta

Others Fairmont Jakarta
Others

Things to Do

  • Outdoor pool
  • Children play area

Transportation

  • Bus/truck parking

General

  • Swimming pool

Public Facilities

  • WiFi in public area
  • Parking

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Express check-out

In-room Facilities

  • TV

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Fairmont Jakarta

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Fairmont Jakarta
32
Another facilities in Fairmont Jakarta
Outdoor pool, Children play area, Bus/truck parking, Swimming pool, WiFi in public area

Frequently asked questions about Fairmont Jakarta

Where is Fairmont Jakarta located and what area of the city is it in?
Fairmont Jakarta is located at Jl Asia Afrika No. 8 in Kebayoran Baru, Senayan, South Jakarta, inside the Gelora Bung Karno sports and entertainment precinct. Fairmont Jakarta connects directly via an underground tunnel to Plaza Senayan shopping mall, and it sits within walking distance of the Indonesia Arena.
What room and suite types does Fairmont Jakarta offer guests?
Fairmont Jakarta has 488 rooms and suites across 32 floors, including 380 standard Fairmont rooms, 108 Sky Suites, and a private-floor Fairmont Gold tier with rooms and suites up to a two-bedroom Signature Suite, according to the hotel's own site.
Does Fairmont Jakarta have a swimming pool and what other recreational facilities are available on-site?
Yes, Fairmont Jakarta has an outdoor swimming pool available to in-house guests, along with a fitness centre, a spa, and a children's play area. The hotel also has a rooftop bar, K22 Bar, for guests wanting skyline views without leaving the property.
What time is check-in and check-out at Fairmont Jakarta?
According to Fairmont Jakarta's Traveloka listing, standard check-in starts from 14:00 and check-out is required before 12:00. Guests should confirm these times on the live booking page, as hotels can adjust check-in and check-out windows over time.
What dining options are available at Fairmont Jakarta?
Fairmont Jakarta houses several dining venues, including The Crown by Kirk Westaway (helmed by a two-Michelin-starred chef), the buffet-style Spectrum Restaurant, the Halal-certified 1945 Restaurant, Italian-focused Sapori Deli, and bars including K22 Bar, Barong Bar, and BAR ON G. Guest reviews describe the breakfast spread as varied, though service can slow during busy periods.
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Fairmont Jakarta reviews and ratings

Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,501)
Other sources (354)
9.0
Exceptional
From 1,501 reviews
Provided by travellers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.8

Location

9.3

Service and Facilites

9.1

People often mention about Fairmont Jakarta
All
Staff Friendliness (49)
Bedroom (43)
Ambiance (39)
Distance to City Center (38)
Surroundings (38)
Bathroom (38)
Taste (38)
Room Space (36)
Family Friendly (35)
Hotel Area (35)
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Traveller Reviews Fairmont Jakarta

Number of reviews per page
20
40
Customer reviews
U***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff was pleasant. The service was good. Check-in and check-out were easy.
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F***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I would recommend this as one of the best 5-star hotels in Jakarta. It's exclusive and very convenient to hang out at one of the best malls. The room was prepared early, and my daughter was happy to celebrate here. Definitely would come back here.
1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you very much for your wonderful review and for recommending Fairmont Jakarta as one of the best five-star hotels in Jakarta. We are delighted to know that you enjoyed the exclusive atmosphere, our convenient location with direct access to Plaza Senayan, and the early preparation of your room. Most importantly, we are so happy to hear that your daughter enjoyed celebrating her special occasion with us. It was truly our pleasure to be part of such a memorable moment for your family. Your kind words and intention to return mean a great deal to us. We sincerely look forward to welcoming you and your family back to Fairmont Jakarta for another exceptional stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Had an amazing stay at Fairmont, great experience 🥰
1 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you very much for your lovely review! 🥰 We are delighted to hear that you had an amazing stay at Fairmont Jakarta and that you enjoyed your overall experience with us. Your kind words mean a great deal to our team and are a wonderful encouragement for us to continue creating memorable stays for our guests. We truly look forward to welcoming you back to Fairmont Jakarta for another amazing experience. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
S***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Had a wonderful experience. Thank you for the warm welcome!
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Accommodation's Reply
09 Aug 2026
Dear Valued Guest, Thank you very much for your kind words. We are delighted to hear that you had a wonderful experience with us and felt warmly welcomed by our team. It was truly our pleasure to have you as our guest. We sincerely appreciate your feedback and look forward to welcoming you back to Fairmont Jakarta for another memorable stay. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.
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3 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay at Fairmont Jakarta. We are truly delighted to know that you had a pleasant experience from start to finish. It is especially rewarding to hear that you enjoyed our elegant yet welcoming atmosphere, the smooth check-in process, and the warm hospitality provided by our team. Your kind compliments about our spacious and comfortable room, beautiful views, convenient location, and well-maintained facilities mean a great deal to us. We are also pleased that you enjoyed the variety and quality of our breakfast offerings and that our service made your stay feel truly special. Creating memorable experiences through genuine hospitality is what we strive for every day, and your thoughtful feedback is a wonderful encouragement to our entire team. Thank you once again for your generous recommendation and for choosing Fairmont Jakarta. We sincerely look forward to welcoming you back for another exceptional stay, whether for business or leisure. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
D***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 15 week(s) ago
Everything was perfect, except for the breakfast. Unfortunately, the breakfast selection was quite limited, and the taste was average. Other than that, we had a wonderful stay, and my family and I really enjoyed it. Thank you
1 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Fairmont Jakarta. We are delighted to know that you and your family had a wonderful stay and enjoyed your overall experience with us. It is truly rewarding to hear that everything else met your expectations. At the same time, we sincerely appreciate your comments regarding our breakfast. We are sorry to learn that the selection and taste did not meet your expectations. Your valuable feedback has been shared with our Culinary team for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you and your family back to Fairmont Jakarta for an even more enjoyable stay in the future. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Very good experience and stay with happy kids
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Laksmi D. A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 22 week(s) ago
I stayed at Fairmont Jakarta for Treasure Pulse On concert that took place in Indonesia Arena, around 10-15 minutes walking distance. It is very strategic and convenient. The shower is awesome, never get it wrong between rain shower and hand shower. Love it
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Accommodation's Reply
10 May 2026
Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The hotel staff are friendly in serving.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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aditama
icon-origin-TRAVELOKA
8.2
/10
Reviewed 28 week(s) ago
Bad Experience – Felt Like Discrimination. We had a really disappointing visit, starting right from the parking area. The security guard made us walk all the way around the outside of the building to reach the lobby. It felt unnecessary and inconvenient because there’s actually a proper, cozy indoor path from the car park straight to the lobby. Why force guests to go the long way outside? Then came the rooftop bar. Before we could even enter, the staff stopped us and said we had to spend at least 500K IDR per person just to get a seat. It felt very discriminatory — like it’s not really meant for local guys. The vibe was unwelcoming. Overall, not recommended if you’re a local looking for a chill time.
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4 people find it helpful
Accommodation's Reply
10 May 2026
Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 33 week(s) ago
The rooftop should be open longer.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta
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Aryadin T.
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10.0
/10
Reviewed 38 week(s) ago
Awesome, I book here so often that I can use my app points as dowry money.
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2 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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y***p
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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2 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Even though we have to wait 30 mins for the room the be ready (check-in), we still love our room since it’s spacious even the bathroom also good services from the staffs.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
eva c.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 40 week(s) ago
It's a great experience to stay here for staycation. It's near to Plaza Senayan with an direct access from the hotel. The breakfast was so good. The room and facilities are excellent
3 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
not pleasant.. I ordered 3 rooms and the information was that 2 of the rooms would be on the same floor and that the keys to the rooms would be given but they were not given until 6 pm. It turned out that after asking, they were given a different floor... I mean, if there really wasn't one, why didn't you tell me from the start?
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Dini A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Convenient location, easy to go to PS through the tunnel.. love the room.. however, i needed to wait to get into breakfast restaurant, never experienced it before in any hotel, probably because it was holiday season.. but overall it was a great experience
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Accommodation's Reply
13 Jan 2026
Dear Dini A., Thank you very much for sharing your wonderful review and for rating us so highly. We are delighted to know that you enjoyed our convenient location, the direct tunnel access to Plaza Senayan, and especially your room. We truly appreciate your understanding regarding the wait at the breakfast restaurant. During peak holiday periods, the hotel can indeed be busier than usual, but your feedback is very valuable and helps us identify where we can better manage guest flow and expectations in the future. We are very pleased to hear that, overall, your stay was a great experience. It would be our pleasure to welcome you back to Fairmont Jakarta for another enjoyable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 41 week(s) ago
Best hotel, nice breakfast, very comfortable pillow
1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to hear that you consider Fairmont Jakarta the best hotel and that you enjoyed our breakfast as well as the comfort of our pillows. Your compliments truly mean a lot to our team, and we look forward to welcoming you back for another relaxing and memorable stay. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
Adinda N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 44 week(s) ago
The hotel staff was unfriendly during breakfast. I brought a baby and requested a quiet area. My request for a crib didn't arrive until 10 PM. The air conditioning in the room wasn't cooling and needed to be fixed. Breakfast was totally substandard.
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2 people find it helpful
Accommodation's Reply
18 Dec 2025
Dear Ms. Adinda N., Thank you for sharing your experience at the Fairmont Jakarta. We sincerely apologize for the inconvenience caused by the delayed breakfast service, the lack of a baby cot, and the broken air conditioning in your room. We understand that comfort is very important, especially when traveling with young children. We are truly sorry that we were unable to meet your expectations as we were unable to provide a quiet environment for breakfast or provide a baby cot as requested late at night. We have forwarded your comments regarding the broken air conditioning and the inconvenience at breakfast to the relevant departments and will work to consider and improve these issues. Thank you for sharing your valuable feedback. Fairmont Jakarta will continue to strive to improve the quality of our service and guest experience. Dinda F. Dinanti, Assistant Front Office Manager, Fairmont Jakarta
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