Fairmont Jakarta

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9.0
/10
Exceptional
1,873 reviews

What Guests Say About Their Stay

Michael A. H.

10.0
/ 10
Had a wonderful stay at Fairmont Jakarta. The hotel offers excellent hospitality, comfortable rooms, and a welcoming atmosphere. The staff were friendly, attentive, and always ready to assist, making the entire experience pleasant and enjoyable. The location is also very convenient, with easy access to shopping malls and other attractions. Overall, a great hotel with outstanding service and comfort. Definitely looking forward to staying here again!

F***y

9.4
/ 10
I would recommend this as one of the best 5-star hotels in Jakarta. It's exclusive and very convenient to hang out at one of the best malls. The room was prepared early, and my daughter was happy to celebrate here. Definitely would come back here.

T***a

9.7
/ 10
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.

F***a

10.0
/ 10
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.

y***p

10.0
/ 10
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270

Main Facilities

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This accommodation offers:
Outdoor pool
Children play area
Swimming pool
Parking
Express check-out
Fairmont Jakarta is a 5-star hotels that has been welcoming guests since 2015. The accommodation went through a renovation in 2015. Fairmont Jakarta is part of Fairmont under Accor. There are 380 rooms spread across 32 floors.
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What's around Fairmont Jakarta

Jl Asia Afrika No.8, Kebayoran Baru, Senayan, Jakarta, Indonesia, 10270
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Bedroom Fairmont Jakarta
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Overview of Fairmont Jakarta

Few hotels in the capital sit as neatly between greenery and retail as Fairmont Jakarta. The 32-floor tower rises on Jalan Asia Afrika in Senayan, directly across the road from the Senayan golf course, and the hotel's official site describes a direct access tunnel linking the property to Plaza Senayan and the Sentral Senayan office towers. That means guests can reach one of South Jakarta's best-known shopping centres on foot without stepping out into the traffic, a genuine advantage in a city where short distances can take a long time by road.

According to its Traveloka listing, the property was built in 2015, making it one of the newer international luxury hotels in the Senayan district. It is a 5-star hotel with 488 rooms and suites, a top tier of Sky Suites, a dedicated Fairmont Spa, an outdoor swimming pool and a collection of restaurants and bars. The address sits within Kebayoran Baru in the South Jakarta administrative city, roughly eight kilometres from the city centre as measured by Traveloka.

The guest profile is broad. Business travellers value the walking connection to the Sentral Senayan offices and the wider Sudirman corridor, while families and weekend visitors come for the pool, the children's play area and easy access to shopping, dining and the sports venues of the Gelora Bung Karno complex nearby.

Room Types at Fairmont Jakarta

The official Fairmont Jakarta site sets out a clear ladder of room categories, from generously sized entry rooms through the Fairmont Gold club floors to multi-bedroom suites. Sizes below are as published by the hotel; check the Traveloka room list for the categories currently on sale for your dates.

Fairmont King and Fairmont Twin

The entry category already starts at 49 square metres. The Fairmont King has one king bed and the Fairmont Twin has a twin configuration, each for up to two guests. The hotel describes a work desk with WiFi, a 49-inch LED TV, designer coffee and tea, and a Japanese spa-inspired bathroom with a rainforest shower.

Deluxe King and Deluxe Twin

Stepping up in space rather than service level, the Deluxe rooms measure 69 square metres. The Deluxe King has one king bed and the Deluxe Twin has two beds, again for a maximum of two guests, with the same spa-inspired bathroom style and a dedicated workspace.

Fairmont Gold Rooms

Fairmont Gold is the hotel's club level. The Fairmont Gold King and Fairmont Gold Twin are 49-square-metre rooms on high floors, and the official site lists access to the Fairmont Gold Lounge with a deluxe breakfast and an evening host bar with canapés. The hotel also lists Fairmont Gold Double Queen and Fairmont Gold Deluxe King categories within this tier.

Suites, Signature Suites and Sky Suites

Above the rooms, the hotel lists the Fairmont Suite King and Fairmont Gold Suite King, followed by one-bedroom and two-bedroom Fairmont Gold Signature Suites. The Sky Suites, offered in one-bedroom and two-bedroom versions, are highlighted in the Traveloka property description as the choice for longer stays, and a Presidential Suite sits at the top of the range. Suite sizes and inclusions vary, so review each suite's details on the listing before you book.

Facilities and Amenities

Traveloka's facility data for Fairmont Jakarta covers the essentials, and the hotel's own site fills in detail on its wellness offer. Highlights include:

  • Swimming pool: an outdoor pool, described by the hotel as a place to relax the day away.
  • Fairmont Spa: nine treatment rooms, with separate male and female relaxation areas featuring sauna, steam room and jacuzzi, plus a couples lounge.
  • Fitness centre: a 625-square-metre space with private and group fitness studios, personal training and yoga classes, according to the official site.
  • Children's play area: listed on Traveloka under things to do, useful for families.
  • Golf: listed under sports and recreation, reflecting the hotel's position opposite the Senayan golf course.
  • Connectivity: WiFi in public areas, per the Traveloka listing.
  • Parking: on-site parking, which Traveloka lists as free of charge, along with bus parking for groups.
  • Front office: a 24-hour receptionist, concierge and express check-out.

In-room, Traveloka confirms a TV, and the official room pages describe workspaces, WiFi and spa-style bathrooms. For a per-room breakdown of extras, refer to the individual room details on the property page.

Location and Getting There

Fairmont Jakarta's address is Jl Asia Afrika No. 8, Kebayoran Baru, Senayan, Jakarta 10270. Senayan is one of the city's main lifestyle and sports districts, and the hotel's location makes several of its landmarks walkable or a short ride away.

  • Plaza Senayan and Sentral Senayan: connected to the hotel by a direct access tunnel, per the official site.
  • Senayan golf course: directly across the road, as noted in the Traveloka property description.
  • Gelora Bung Karno sports complex: a short distance from the hotel, as noted on the official site.
  • City centre: about eight kilometres away, according to Traveloka's listing data.

For getting around once you have settled in, the tunnel to Plaza Senayan is the simplest way to reach shops, cafés and the Sentral Senayan offices, while taxis and ride-hailing cars can be arranged with help from the concierge for trips further afield. Because Jakarta traffic can be unpredictable, many guests staying at Fairmont Jakarta group their outings by district, for example spending one day around Senayan and the Sudirman corridor and another in the older central neighbourhoods, rather than criss-crossing the city several times in a single day.

Most international visitors arrive through Soekarno-Hatta International Airport; travel time to Senayan depends heavily on traffic, so allow plenty of margin for evening arrivals. Traveloka does not list an airport transfer for this property, so plan a taxi, ride-hailing car or airport train connection in advance. Travellers from Singapore can compare flights to Jakarta on Traveloka and time their landing to avoid the heaviest rush hours.

Dining at Fairmont Jakarta

Traveloka lists seven restaurants at Fairmont Jakarta, and the hotel's official dining page introduces a mix of all-day, local and bar concepts. Venues described by the hotel include:

  • Spectrum: a contemporary restaurant serving multi-cultural cuisine buffet-style around a theatrical open kitchen, open for breakfast, lunch and dinner.
  • 1945 Restaurant: Indonesian cuisine in an elegant contemporary setting; the hotel describes it as a halal-certified restaurant.
  • Sapori Deli: a deli concept combining a barista bar, bakery, gourmet retail and an Italian restaurant with homemade recipes.
  • K22 Bar: a stylish lounge-style bar with views of the Jakarta skyline.
  • Barong Bar: classic cocktails made with locally sourced ingredients, alongside casual sharing dishes.

The hotel's dining page also features a contemporary fine-dining room, The Crown, for special occasions; check the official site for current opening days. Beyond the hotel, the tunnel to Plaza Senayan opens up the mall's restaurants and cafés, and the Senayan area has plenty more options within a short drive. If you want to fill a free afternoon, browse things to do in Jakarta on Traveloka to pair a meal with a city tour or attraction.

Why Stay at Fairmont Jakarta

The strongest argument for Fairmont Jakarta is how much it puts within reach without a car. A covered walk to Plaza Senayan, the golf course across the road and Gelora Bung Karno nearby make it an easy base for shopping trips, sports events and meetings in the Senayan offices alike.

  • Space from the first category: even the entry Fairmont King and Twin rooms are 49 square metres, with 69-square-metre Deluxe rooms above them.
  • A full wellness floor: the nine-room Fairmont Spa and a large fitness centre with group studios suit guests who want to keep a routine.
  • Club-level option: Fairmont Gold rooms add lounge access, breakfast and evening canapés, which can simplify a business trip.
  • Dining variety: buffet, halal Indonesian, Italian deli and bar concepts under one roof.
  • Family-friendly touches: an outdoor pool and a children's play area.

If you are weighing Senayan against the Thamrin or Kuningan districts, compare other hotels on Traveloka to see how location and facilities stack up for your plans.

Tips for Booking Fairmont Jakarta on Traveloka

  1. Note the check-in and check-out times: check-in is from 14:00 and check-out is until 12:00, per the Traveloka listing. If you land early, ask the front desk about luggage storage while your room is prepared.
  2. Pick the tier that matches your trip: Fairmont rooms suit short stays, Deluxe rooms add space, and Fairmont Gold rooms include lounge benefits that may be worth it if you would otherwise pay for breakfast and evening drinks.
  3. Check what each rate includes: breakfast and cancellation terms differ between rates, so read the conditions on the room card before confirming.
  4. Plan around events: the nearby Gelora Bung Karno complex hosts large events, and demand can rise on those dates, so book early if your trip coincides with a big event.
  5. Arrange your airport journey: since no airport transfer is listed, sort out your ride from Soekarno-Hatta before you fly.
  6. Review the listing for policies: confirm current details such as deposit requirements and extra-bed rules on the property page.

Whether it is a weekend of shopping or a working week in Senayan, you can map out the rest of your journey from the Traveloka homepage.

Other Popular Hotels in Jakarta

JW Marriott Hotel Jakarta

  • About the hotel: A 5-star hotel in the Mega Kuningan district with 286 rooms over 30 floors, built in 2001 and well placed for the Kuningan business area.
  • Facilities: Suites, an executive lounge, a health club and day spa, a coffee shop and 19 conference rooms, plus accessible facilities and non-smoking rooms.
  • Services: 24-hour receptionist, express check-in and check-out, multilingual staff and a newspaper in the lobby.

25hours Hotel Jakarta The Oddbird

  • About the hotel: A 5-star lifestyle hotel built in 2022 in District 8 at SCBD, rising above ASHTA Mall with 210 rooms and 135 serviced apartments, a short hop from Senayan.
  • Facilities: Outdoor swimming pool, four restaurants, WiFi in public areas and parking.
  • Services: Concierge, 24-hour receptionist and room service.

Discovery SCBD

  • About the hotel: A compact 5-star property in SCBD, Senayan, with 68 rooms over five floors, built in 2019.
  • Facilities: Swimming pool and children's pool, spa, bar, three restaurants, a business centre, meeting facilities and free WiFi.
  • Services: Concierge, 24-hour receptionist and security, laundry service, luggage storage and airport transfer.

Mangkuluhur ARTOTEL SUITES

  • About the hotel: A 5-star hotel on Jalan Gatot Subroto with 308 rooms over 19 floors, built in 2021.
  • Facilities: Outdoor pool and children's pool, massage, two bars, a restaurant, conference rooms and free WiFi.
  • Services: 24-hour room service, laundry service, luggage storage, multilingual staff and airport transfer.

ARTOTEL Casa Kuningan

  • About the hotel: A boutique 4-star hotel on Jalan Denpasar Raya in Kuningan with 46 rooms over five floors, built in 2022.
  • Facilities: Outdoor swimming pool, restaurant, bar, coffee shop and free WiFi, with kitchenettes listed among in-room facilities.
  • Services: 24-hour room service, laundry service, late check-out and wedding services.

Hotel Indonesia Kempinski Jakarta

  • About the hotel: A 5-star hotel at Jalan MH Thamrin No. 1 in Central Jakarta, first built in 1962 and renovated in 2008, with 289 rooms over 15 floors.
  • Facilities: Outdoor pool, spa, sauna, fitness centre, five restaurants, three bars and a ballroom.
  • Services: 24-hour room service, doorman, medical service, laundry and luggage storage.

Mövenpick Hotel Jakarta City Centre

  • About the hotel: A 5-star hotel on Jalan Pecenongan in Gambir with 256 rooms and suites across 23 floors, originally built in 1996.
  • Facilities: Outdoor pool, Le Jardin Wellness, Indonesian, European and Chinese restaurants, two ballrooms and WiFi in public areas.
  • Services: Concierge, 24-hour receptionist, room service and valet parking.

Hotel Borobudur Jakarta

  • About the hotel: A large 5-star hotel on Jalan Lapangan Banteng Selatan in Central Jakarta, built in 1974 and renovated in 2014, with 695 rooms over 18 floors.
  • Facilities: Outdoor pool, tennis and squash courts, fitness centre, spa, kids club and gardens.
  • Services: 24-hour room service, babysitting, a shopping centre shuttle, laundry and luggage storage.

All facilities in Fairmont Jakarta

Facility

  • Outdoor pool
  • Children play area
  • Swimming pool
Entertainment Facility Fairmont Jakarta
Entertainment Facility
Fitness Center Fairmont Jakarta
Fitness Center
Bedroom Fairmont Jakarta
Bedroom
Others Fairmont Jakarta
Others
Restaurant Fairmont Jakarta
Restaurant

Transportation

  • RV / Bus / Truck Parking

Guest Services

  • 24-hour front desk
  • Express check-out
  • Concierge

Activity & Leisure

  • Children's play area
  • Outdoor pool

Sports & Recreation

  • Golfing On-Site

Accommodation Facilities

  • Car park

Accommodation Policy & General Information in Fairmont Jakarta

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Fairmont Jakarta
380
Number of floors in Fairmont Jakarta
32
Another facilities in Fairmont Jakarta
RV / Bus / Truck Parking, 24-hour front desk, Express check-out, Concierge, Children's play area

Frequently asked question in Fairmont Jakarta

What time is check-in and check-out at Fairmont Jakarta?
Check-in at Fairmont Jakarta starts from 14:00 and check-out is until 12:00, according to the hotel's Traveloka listing. Fairmont Jakarta has a 24-hour receptionist and express check-out, so late-night arrivals are handled, and early arrivals can ask the front desk for help while their room is being prepared.
Where is Fairmont Jakarta located?
Fairmont Jakarta is at Jl Asia Afrika No. 8 in Senayan, Kebayoran Baru, South Jakarta, directly across the road from the Senayan golf course. The official site says Fairmont Jakarta has a direct tunnel to Plaza Senayan and Sentral Senayan, and the Gelora Bung Karno sports complex is nearby.
Does Fairmont Jakarta have a swimming pool and spa?
Yes. Fairmont Jakarta has an outdoor swimming pool, listed on Traveloka and the hotel's official site. Fairmont Jakarta is also home to Fairmont Spa, which has nine treatment rooms and male and female relaxation areas with sauna, steam room and jacuzzi, plus a couples lounge and a large fitness centre.
What room types are available at Fairmont Jakarta?
Fairmont Jakarta offers 488 rooms and suites. The official site lists 49-square-metre Fairmont King and Twin rooms, 69-square-metre Deluxe King and Twin rooms, Fairmont Gold club rooms with lounge access, Fairmont Suites, one- and two-bedroom Signature Suites and Sky Suites, and a Presidential Suite. Check the Traveloka room list for what is on sale for your dates.
What are the restaurants at Fairmont Jakarta?
Traveloka lists seven restaurants at Fairmont Jakarta. The hotel's own dining page describes Spectrum, a buffet restaurant with an open kitchen for breakfast, lunch and dinner; 1945 Restaurant for halal-certified Indonesian cuisine; Sapori Deli with a bakery and Italian restaurant; plus K22 Bar with skyline views and Barong Bar for cocktails. Breakfast inclusion depends on the rate you book.
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More Reviews from Other Guests in Fairmont Jakarta

Overall Ratings & Reviews Fairmont Jakarta

Traveloka (1,515)
Other sources (358)
9.0
Exceptional
From 1,515 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.8

Location

9.2

Service and Facilites

9.1

People often mention about Fairmont Jakarta
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Bedroom (45)
Ambiance (41)
Distance to City Center (40)
Bathroom (40)
Surroundings (39)
Taste (39)
Room Space (38)
Family Friendly (37)
Hotel Area (37)
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Traveler Reviews Fairmont Jakarta

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Customer reviews
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Michael A. H.
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10.0
/10
Reviewed 21 hour(s) ago
Had a wonderful stay at Fairmont Jakarta. The hotel offers excellent hospitality, comfortable rooms, and a welcoming atmosphere. The staff were friendly, attentive, and always ready to assist, making the entire experience pleasant and enjoyable. The location is also very convenient, with easy access to shopping malls and other attractions. Overall, a great hotel with outstanding service and comfort. Definitely looking forward to staying here again!
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y***i
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10.0
/10
Reviewed 3 day(s) ago
The staff are friendly hehe, the rooms are spacious.
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P***o
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5.0
/10
Reviewed 3 week(s) ago
Booked a room with a king bed and already requested a king bed, but was given a twin.
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U***a
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Business
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10.0
/10
Reviewed 8 week(s) ago
The staff was pleasant. The service was good. Check-in and check-out were easy.
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Accommodation's Reply
20 Oct 2026
Dear Valued Guest, Warmest greetings from Fairmont Jakarta! Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our team, the quality of our service, and the smooth and convenient check-in and check-out processes. Your kind words are truly appreciated and serve as a great encouragement to our team. We look forward to welcoming you back to Fairmont Jakarta for another pleasant and memorable stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
F***y
icon-Staycation
Staycation
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9.4
/10
Reviewed 8 week(s) ago
I would recommend this as one of the best 5-star hotels in Jakarta. It's exclusive and very convenient to hang out at one of the best malls. The room was prepared early, and my daughter was happy to celebrate here. Definitely would come back here.
2 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you very much for your wonderful review and for recommending Fairmont Jakarta as one of the best five-star hotels in Jakarta. We are delighted to know that you enjoyed the exclusive atmosphere, our convenient location with direct access to Plaza Senayan, and the early preparation of your room. Most importantly, we are so happy to hear that your daughter enjoyed celebrating her special occasion with us. It was truly our pleasure to be part of such a memorable moment for your family. Your kind words and intention to return mean a great deal to us. We sincerely look forward to welcoming you and your family back to Fairmont Jakarta for another exceptional stay. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
D***n
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10.0
/10
Reviewed 12 week(s) ago
Had an amazing stay at Fairmont, great experience 🥰
2 people find it helpful
Accommodation's Reply
09 Sep 2026
Dear Valued Guest, Thank you very much for your lovely review! 🥰 We are delighted to hear that you had an amazing stay at Fairmont Jakarta and that you enjoyed your overall experience with us. Your kind words mean a great deal to our team and are a wonderful encouragement for us to continue creating memorable stays for our guests. We truly look forward to welcoming you back to Fairmont Jakarta for another amazing experience. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
S***g
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Staycation
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10.0
/10
Reviewed 16 week(s) ago
Had a wonderful experience. Thank you for the warm welcome!
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Accommodation's Reply
09 Aug 2026
Dear Valued Guest, Thank you very much for your kind words. We are delighted to hear that you had a wonderful experience with us and felt warmly welcomed by our team. It was truly our pleasure to have you as our guest. We sincerely appreciate your feedback and look forward to welcoming you back to Fairmont Jakarta for another memorable stay. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
T***a
icon-Staycation
Staycation
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9.7
/10
Reviewed 18 week(s) ago
I stayed at Fairmont Jakarta last week and had a truly pleasant experience from start to finish. The hotel has an elegant and luxurious atmosphere, while still feeling warm and comfortable. Check-in was smooth, and the staff were professional, friendly, and attentive throughout my stay. The room was spacious, clean, and well-maintained, with a comfortable bed and great amenities. I also appreciated the beautiful view and the calm atmosphere, which made it easy to relax after a busy day in Jakarta. The location is excellent, especially with easy access to Plaza Senayan and nearby business and lifestyle areas. Breakfast offered a good variety of options, and the quality of the food was impressive. The hotel facilities were also well kept, and the overall service made the stay feel special. Overall, Fairmont Jakarta delivered a high-quality stay with excellent hospitality, comfort, and convenience. I would definitely recommend it to anyone visiting Jakarta for business or leisure, and I would be happy to stay here again.
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3 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay at Fairmont Jakarta. We are truly delighted to know that you had a pleasant experience from start to finish. It is especially rewarding to hear that you enjoyed our elegant yet welcoming atmosphere, the smooth check-in process, and the warm hospitality provided by our team. Your kind compliments about our spacious and comfortable room, beautiful views, convenient location, and well-maintained facilities mean a great deal to us. We are also pleased that you enjoyed the variety and quality of our breakfast offerings and that our service made your stay feel truly special. Creating memorable experiences through genuine hospitality is what we strive for every day, and your thoughtful feedback is a wonderful encouragement to our entire team. Thank you once again for your generous recommendation and for choosing Fairmont Jakarta. We sincerely look forward to welcoming you back for another exceptional stay, whether for business or leisure. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
D***r
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Staycation
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9.6
/10
Reviewed 19 week(s) ago
Everything was perfect, except for the breakfast. Unfortunately, the breakfast selection was quite limited, and the taste was average. Other than that, we had a wonderful stay, and my family and I really enjoyed it. Thank you
2 people find it helpful
Accommodation's Reply
11 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Fairmont Jakarta. We are delighted to know that you and your family had a wonderful stay and enjoyed your overall experience with us. It is truly rewarding to hear that everything else met your expectations. At the same time, we sincerely appreciate your comments regarding our breakfast. We are sorry to learn that the selection and taste did not meet your expectations. Your valuable feedback has been shared with our Culinary team for review as we continuously strive to enhance the variety and quality of our breakfast offerings. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you and your family back to Fairmont Jakarta for an even more enjoyable stay in the future. Warm regards, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
F***a
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10.0
/10
Reviewed 22 week(s) ago
What a nice staycation! Ambiance/Facilities: good vibes, great facilities. Food: delicious and various breakfast options. Staff are helpful. Staff Assistance: helpful and nice. They knew we were going to a concert at GBK area and told us the shortest way without us asking. Highlights: I asked for some additional water, and they came so fast. Price: worth your money. Location: right next to Plaza Senayan, walking distance to GBK area.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Jakarta for your staycation. We are delighted to hear that you enjoyed the ambiance, facilities, and the vibrant atmosphere of our hotel. It is especially rewarding to know that our breakfast selection, attentive service, and convenient location contributed to such a memorable experience. Your kind recognition of our team means a great deal to us. We are pleased that our colleagues were able to provide helpful assistance regarding access to the GBK area and that your request for additional water was handled promptly. Delivering thoughtful and personalized service is something we take great pride in. Thank you as well for highlighting the value and convenience of our location next to Plaza Senayan and within walking distance of GBK. We are truly grateful for your generous feedback and look forward to welcoming you back for another exceptional staycation at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
R***y
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Staycation
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9.7
/10
Reviewed 24 week(s) ago
Very good experience and stay with happy kids
1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to know that you had a very good stay experience and that your children were happy throughout the visit. Creating memorable moments for families is something we truly cherish. We sincerely appreciate your kind words and look forward to welcoming you and your family back again soon for another enjoyable stay at Fairmont Jakarta. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Laksmi D. A.
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Staycation
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9.4
/10
Reviewed 26 week(s) ago
I stayed at Fairmont Jakarta for Treasure Pulse On concert that took place in Indonesia Arena, around 10-15 minutes walking distance. It is very strategic and convenient. The shower is awesome, never get it wrong between rain shower and hand shower. Love it
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Accommodation's Reply
10 May 2026
Dear Ms. Laksmi, Thank you for taking the time to share your wonderful experience following your recent stay with us at Fairmont Jakarta. We are delighted to know that our strategic location near Indonesia Arena added convenience to your visit for the Treasure Pulse On concert. It is always a pleasure to hear that our guests are able to fully enjoy both the event and their stay experience with ease. We are also very happy to know that you enjoyed the comfort of the room facilities, especially the shower experience. Your kind comment truly made us smile, and we are glad that the shower setup was intuitive and enjoyable for you. Thank you once again for your lovely feedback. We truly look forward to welcoming you back to Fairmont Jakarta for another memorable stay in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Verified Traveler
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Staycation
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10.0
/10
Reviewed 26 week(s) ago
The hotel staff are friendly in serving.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that the hospitality and service from our staff left a positive impression on you during your stay. We will pass on your compliments to the entire team as an inspiration to continue providing the best service. We hope to welcome you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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aditama
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8.2
/10
Reviewed 32 week(s) ago
Bad Experience – Felt Like Discrimination. We had a really disappointing visit, starting right from the parking area. The security guard made us walk all the way around the outside of the building to reach the lobby. It felt unnecessary and inconvenient because there’s actually a proper, cozy indoor path from the car park straight to the lobby. Why force guests to go the long way outside? Then came the rooftop bar. Before we could even enter, the staff stopped us and said we had to spend at least 500K IDR per person just to get a seat. It felt very discriminatory — like it’s not really meant for local guys. The vibe was unwelcoming. Overall, not recommended if you’re a local looking for a chill time.
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4 people find it helpful
Accommodation's Reply
10 May 2026
Dear Mr. Aditama, We are truly sorry to learn about your disappointing experience and sincerely regret that your visit left you feeling unwelcome. Please accept our apologies for the inconvenience caused during your arrival from the parking area, as well as for the impression you received during your visit to the rooftop bar. At Fairmont Jakarta, we strive to provide warm hospitality and respectful service to all guests without exception. Therefore, we are deeply concerned to learn that your experience gave the impression of discrimination, which is certainly not the environment or service culture we aim to create. Regarding the rooftop venue, we sincerely apologize if this was communicated in a manner that felt uncomfortable or unwelcoming. Your feedback has been shared with the relevant teams for immediate review and further coaching, particularly regarding communication approach and guest handling, to ensure a more thoughtful and welcoming experience for all our guests moving forward. Thank you once again for bringing this matter to our attention. We truly appreciate your feedback and hope there may be an opportunity to restore your confidence in us in the future. Sincerely, Yolanda Remetwa Guest Experience Manager Fairmont Jakarta
Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 38 week(s) ago
The rooftop should be open longer.
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Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. We particularly appreciate your suggestion regarding extending the operating hours of the rooftop terrace. This feedback is very valuable to us and we will share it with the relevant team to inform our evaluations and improve the guest experience in the future. We look forward to welcoming you back to Fairmont Jakarta in the future. Sincerely, Yolanda Remetwa, Guest Experience Manager, Fairmont Jakarta
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Aryadin T.
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10.0
/10
Reviewed 43 week(s) ago
Awesome, I book here so often that I can use my app points as dowry money.
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2 people find it helpful
Accommodation's Reply
24 Jan 2026
Dear Mr. Arayadin, Thank you for your review. We are very grateful for your trust in choosing our hotel for your stay. We hope to welcome you back to our hotel again and provide you with an even better stay experience. Sincerely, Yolanda Remetwa, Customer Experience Manager, Fairmont Jakarta
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y***p
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Leisure
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10.0
/10
Reviewed 43 week(s) ago
Very comfortable hotel, very close access to the mall, delicious food, good cleanliness, very friendly staff, the best👍
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2 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful review. We are delighted to know that you found the hotel comfortable, enjoyed the convenient access to the shopping mall, appreciated the food quality, cleanliness, and experienced the warm hospitality from our team. We truly look forward to welcoming you back to Fairmont Jakarta in the near future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
A***a
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Staycation
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10.0
/10
Reviewed 44 week(s) ago
Even though we have to wait 30 mins for the room the be ready (check-in), we still love our room since it’s spacious even the bathroom also good services from the staffs.
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Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We truly appreciate your patience regarding the wait during check in, and we are glad to know that the comfort and spaciousness of your room, including the bathroom, made a positive impression on you. It is also wonderful to hear that our team’s service contributed to your overall enjoyment. Your feedback is very important to us and helps us continue improving our guest experience. We hope to have the pleasure of welcoming you back to Fairmont Jakarta for an even smoother and more memorable stay in the future. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
eva c.
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10.0
/10
Reviewed 44 week(s) ago
It's a great experience to stay here for staycation. It's near to Plaza Senayan with an direct access from the hotel. The breakfast was so good. The room and facilities are excellent
3 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you very much for sharing your wonderful staycation experience with us. We are delighted to know that you enjoyed our direct access to Plaza Senayan, as well as the quality of our breakfast, room, and facilities. It is always rewarding to hear that our location and overall offerings added value to your stay. We truly appreciate your kind feedback and look forward to welcoming you back to Fairmont Jakarta for another excellent experience. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
N***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 45 week(s) ago
not pleasant.. I ordered 3 rooms and the information was that 2 of the rooms would be on the same floor and that the keys to the rooms would be given but they were not given until 6 pm. It turned out that after asking, they were given a different floor... I mean, if there really wasn't one, why didn't you tell me from the start?
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and understand your frustration regarding the room allocation and the delay in receiving the keys. We sincerely apologize for the miscommunication about having two rooms on the same floor and for not informing you earlier when this could not be accommodated. This is certainly not the level of clarity and proactiveness we aim to provide, especially when multiple rooms are involved. Waiting until 6:00 PM and only receiving accurate information after you had to ask is understandably disappointing. Please rest assured that your feedback has been shared with our Front Office team to reinforce the importance of clear communication, early expectation management, and timely updates to our guests. We are committed to learning from this and improving our coordination to prevent similar situations in the future. We truly regret the inconvenience caused and hope you will allow us another opportunity to restore your confidence in Fairmont Jakarta. Warm regards, Dinda F. Dinanty Assistant Front Office Manager Fairmont Jakarta
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