POP! Hotel Kelapa Gading

Explore POP! Hotel Kelapa Gading

Overall Ratings & Reviews POP! Hotel Kelapa Gading

Traveloka (12,779)
Other sources (60)
8.4
Very Good
From 12,779 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.3

Meal

7.6

Location

8.8

Service and Facilites

8.3

People often mention about POP! Hotel Kelapa Gading
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Staff Friendliness (173)
Bedroom (157)
Surroundings (155)
Ambiance (149)
Accessibility (148)
Bathroom (132)
Hotel Area (127)
Check-in/out Time (101)
Wifi (100)
Distance to City Center (99)
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Traveller Reviews POP! Hotel Kelapa Gading

Number of reviews per page
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40
Customer reviews
SURYA D. S.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 2 day(s) ago
I left something in the room, it was stated as not found.
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SURYA D. S.
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 day(s) ago
I left something in the room, it was stated as not found.
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S***A
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 2 day(s) ago
Experience of leaving items in the room, when confirmed it was stated that they were not found.
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Guest
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Very close access to the mall.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are pleased to hear that you enjoyed our very close and convenient access to the nearby shopping mall, making your stay more comfortable and practical. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
i***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 day(s) ago
If possible, don't use a deposit.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your feedback. We appreciate your input regarding the deposit policy. Kindly be informed that our deposit procedure is applied in line with hotel policy, however your feedback is noted and will be taken into consideration as part of our ongoing effort to improve guest convenience. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Good access, decent food, clean. Will be back next time.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you enjoyed our convenient location, cleanliness, and food offerings during your stay. It is especially rewarding to hear that you plan to return on your next visit. Your positive feedback encourages us to continue delivering the best possible experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Bambang H.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The service is good, polite and friendly.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found our service to be good, polite, and friendly. Providing warm hospitality and ensuring our guests feel welcome throughout their stay are among our top priorities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
N***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
All the facilities and services are convenient. You'll definitely be at MKG in just 5 minutes on foot.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to hear that you were satisfied with our facilities and services. It is also wonderful to know that you enjoyed the convenience of our strategic location, with easy walking access to the nearby shopping mall. We are pleased that this added value to your overall stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Yodi S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very comfortable to stay here, near business area and easy for looking for lunch and dinner.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you had a comfortable stay with us. It is wonderful to hear that our location near the business area and the easy access to various dining options for lunch and dinner contributed positively to your experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
m***m
icon-origin-TRAVELOKA
6.7
/10
Reviewed 5 week(s) ago
There are no drinks or soap in the room, just because it's a standard room.....
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We sincerely apologize for the inconvenience you experienced regarding the amenities in your room. We understand how important these facilities are to our guests' comfort, and we regret that your stay did not fully meet your expectations. Please be assured that your feedback has been shared with the relevant team for review and improvement. We continuously strive to enhance our services and facilities to provide a better experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
m***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 5 week(s) ago
There are no adequate drinks available in the room.
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1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Thank you for sharing your feedback regarding the beverage amenities in the room. We would like to inform you that, as part of our hotel concept, complimentary drinking water is available through water dispensers conveniently located on every guest floor for easy access throughout your stay. We appreciate your comments and will continue to evaluate our services and facilities to ensure a comfortable experience for all our guests. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Sarah T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The room is comfortable and quite spacious, clean
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We are delighted to know that you found your room comfortable, spacious, and clean. It is always rewarding to receive positive feedback from our guests, as it motivates us to continue providing a pleasant stay experience. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
t***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 5 week(s) ago
I stayed one night at Pop Hotel, but it turned out they didn't provide toothbrushes or toothpaste. Drinking water had to be obtained from the dispenser in front of the elevator. As for the room, cleanliness was okay.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. We appreciate you sharing your experience with us. As part of our hotel concept and sustainability efforts, certain amenities such as toothbrushes and toothpaste are not provided in the room by default. We also provide drinking water through dispensers conveniently located on every guest floor for easy access. We are pleased to know that you were satisfied with the cleanliness and overall condition of the room. Your feedback is valuable to us as we continue to improve our services and facilities. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
t***t
icon-Transit
Transit
icon-origin-TRAVELOKA
9.1
/10
Reviewed 6 week(s) ago
Just a quick note—the flush panel in the bathroom seems to come loose and keeps falling off. It might need a small repair or adjustment to keep it securely in place.
1 people find it helpful
Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for the time you took to review our hotel. Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the loose flush panel in the bathroom. Please be assured that your feedback has been shared with our Engineering team for immediate inspection and corrective action to ensure the issue is properly addressed. Your feedback is our most precious source of information in order to try to consistently improving our services and facilities in order to meet our Guest's expectations. Once again thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
H***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Easy location, comfortable and clean hotel.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your kind review. We are pleased to hear that you found our hotel comfortable, clean, and conveniently located. It is always our goal to provide a pleasant and hassle-free stay experience for all our guests. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Rudy G.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff was very friendly and clearly explained all the hotel facilities. The hotel is close to the mall, making it suitable for both business trips and simply relaxing. The breakfast menu was also delicious.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your wonderful review. We are delighted to hear that you appreciated our friendly staff, clear explanation of hotel facilities, convenient location near the mall, and our breakfast selection. It is also great to know that our hotel was suitable for both your business trip and leisure stay. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
J***A
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
We can rest well after a long day. Thank you.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your kind review. We are delighted to hear that you were able to rest well and enjoy a comfortable stay after a long day. Providing a relaxing and restful experience for our guests is always our priority. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
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Boy B. P.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Strategic location, have stayed there several times, because it is close to the workplace, and there are many culinary options, including MKG, that is the main attraction. Feedback for the management is regarding the unstable Wi-Fi, and is always off - even though it is vital for guests who need an internet connection to always be connected. In addition, in the bathroom, the shower seat was broken, so the position was not right (I was on the 18th floor at that time). Others are safe, meanwhile, the input suggestions, hopefully can be improved. But I personally will still make POP Hotel Kelapa Gading my first choice, whenever I have work or personal matters, which are close to that area. Thank you.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your detailed review and constructive feedback. We are pleased to hear that you find our location strategic, convenient for your work, and close to various dining options and shopping facilities such as the nearby mall, which you consider a key advantage for your stay. At the same time, we sincerely appreciate your valuable input regarding the Wi-Fi stability and the condition of the shower holder in your room. Please be assured that your comments have been shared with the relevant departments for further evaluation and improvement, as we continuously strive to enhance the comfort and experience of our guests. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much for your continued trust and support. We look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
Early check-in is possible, usually at 12 noon you can enter your room, thanks Pop Hotel Kelapa Gading.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your kind review. We are pleased to hear that you appreciated the early check-in arrangement and that your experience with us was a pleasant one. It is always our aim to provide convenience and flexibility for our guests whenever possible. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
K***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Great location, small room, attached to Mall Kelapa Gading
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Thank you for staying at POP! Hotel Kelapa Gading and for taking the time to share your review. We are glad to hear that you appreciated our great location with direct access to the mall, which offers added convenience during your stay. Your feedback is our most precious source of information as we continuously strive to improve our services and facilities to meet and exceed our guests’ expectations. Once again, thank you very much, and we look forward to welcoming you again on your next visit. Warmest regards, Francisco Holmes-Brown General Manager
Number of reviews per page
20
40