Veranda Hotel Pakubuwono

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Overall Ratings & Reviews Veranda Hotel Pakubuwono

Traveloka (4,573)
Other sources (235)
8.6
Very Good
From 4,573 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Veranda Hotel Pakubuwono
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Staff Friendliness (73)
Ambiance (66)
Distance to City Center (61)
Bedroom (59)
Hotel Area (58)
Accessibility (56)
Surroundings (55)
Bathroom (54)
Room Space (53)
Family Friendly (49)
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Traveller Reviews Veranda Hotel Pakubuwono

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20
40
Customer reviews
S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The room was spacious and clean. Service was excellent.
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Accommodation's Reply
11 Aug 2026
Dear S***a Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
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Mustafrizal
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff are friendly, the hotel is close to the city center and the breakfast is very varied.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Mustafrizal, From Veranda Pakubuwono Hotel, we are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel, and we sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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Y***s
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10.0
/10
Reviewed 3 week(s) ago
Friendly hotel staff, comfortable rooms, delicious food.
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Accommodation's Reply
11 Aug 2026
Dear Mr./Ms. Y*s, Warm congratulations from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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T***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
I enjoyed my stay there. Maybe because the room is facing the main road and I can hear the traffic, so the hotel provided earplugs in the room. Overall, highly recommended.
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Accommodation's Reply
30 Jul 2026
Dear T***g Greetings from Veranda Hotel Pakubuwono. Thank you for taking the time to provide us with your feedback. We always value feedback from our guests as it enables us to review the situation and address any service issues that may affect our guest's experience. It is only through comments such as yours that we can improve our service levels to provide the highest level of service to our guests possible. We wish you well and look forward to welcoming you again at Veranda Hotel Pakubuwono. Sincerely, Dewi Novita General Manager
L***s
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The hotel's location is very strategic and excellent. Unfortunately, the service is very strange. I always order food, but when I don't arrive in person and call from the room, my order can't be processed because only breakfast is available. Even though I can order food every time I stay, I find the service very strange. I don't understand it. It's really strange. Please improve.
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Accommodation's Reply
11 Aug 2026
Dear Mr./Ms. L*s, Sincerely yours, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your recent stay. We are delighted to hear that we were able to provide you with a memorable experience. We appreciate you taking the time to share your feedback. We apologize that your experience with the food service did not meet your expectations. At Veranda Pakubuwono, we are committed to providing an excellent service experience for all our guests, therefore your feedback is very important to us. Thank you for sharing your concern, and we hope you will give us the opportunity to serve you better in the future. We look forward to welcoming you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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C***a
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Transit
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10.0
/10
Reviewed 4 week(s) ago
Worth coming back, keep up the great hospitality.
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Accommodation's Reply
30 Jul 2026
Dear C***a Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
Triyanita
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
There's a free shuttle to Senayan. The food is varied and delicious, with a whole cake for dessert at breakfast. The rooms are quite comfortable.
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Accommodation's Reply
22 Jul 2026
Dear Ms. Triyanita, Sincerely yours, from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel, and we sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I absolutely loved staying here, from the lobby, the rooms, the facilities, the pool, to the breakfast. The best!
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Accommodation's Reply
22 Jul 2026
Dear Mr./Ms. R*a, Sincerely, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your stay, and I am delighted to hear that we provided you with a memorable experience. We are pleased to hear that you enjoyed the hotel's facilities, from the lobby to the breakfast. We wish you a pleasant stay and hope to welcome you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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Rio A. P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
My family and I stayed here; there's a children's playroom and swimming pool, and my kids loved it. It's also close to Gandaria City Mall. The staff, from security to the restaurant, are incredibly friendly.
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Accommodation's Reply
25 Jun 2026
Dear Mr. Rio A.P., Sincerely yours, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your stay, and I am delighted to hear that we provided you with a memorable experience. We are pleased to hear that you enjoyed the hotel's facilities, location, and the friendliness of our staff. We wish you a pleasant stay and hope to welcome you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is great, from the room service, clean, and also the ambiance.
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Accommodation's Reply
11 Jun 2026
Dear R***a Greetings from Veranda Hotel Pakubuwono. Thank you for sharing a great experience of your recent visit. I am elated to hear that we were able to deliver a memorable experience for you. We are pleased to hear that you were satisfied with the ambience and room service. We wish you well and look forward to welcoming you again at Veranda Hotel Pakubuwono. Sincerely, Dewi Novita General Manager
R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
I always love staying at Veranda!
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Accommodation's Reply
11 Jun 2026
Dear R***a Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
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Budi W.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
The hotel is located close to everything and has easy access, both to the mall and the city center.
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Accommodation's Reply
20 May 2026
Dear Mr. Budi W., From Veranda Pakubuwono Hotel, we are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel, and we sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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DEWI P. S. M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Receptionist Agung's service is very friendly and good.
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Accommodation's Reply
20 May 2026
Dear Mr. Davy P.S.M., Sincerely yours from Veranda Pakubuwono Hotel. We are delighted to learn that your stay exceeded your expectations, and we are pleased to know that the service from our staff member, Agung, further enhanced your experience. We will bestow upon him the commendation he deserves for his outstanding service. Sincerely, Davy Novita, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Very hospitable staff. Went out of the way to address my requests.
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Accommodation's Reply
19 May 2026
Dear G***t, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
My favorite place to go on a hideaway or staycation
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Accommodation's Reply
07 May 2026
Dear G***t, Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 17 week(s) ago
Closet water very small and the jet washer not strong
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Accommodation's Reply
23 Apr 2026
Dear G***a, Greetings from Veranda Hotel Pakubuwono. We appreciate you for writing us feedback on your stay. As much as we would like you to have an excellent stay, we regret that you have experienced such inconvenience due to the inconsistent water pressure in the closet and the jet washer. Please be assured that this is not in line with our service and facility standards. We take your comments seriously and have already addressed this matter with our engineering and housekeeping teams. As part of our action plan, we are conducting a thorough inspection of all jet washers to ensure proper water pressure and functionality, as well as reviewing our room facilities to identify areas for improvement and enhancement. We truly appreciate your valuable input and On behalf of the management, please accept my sincerest apology for the unpleasant experience you encountered. Rest assured that this matter has been escalated to our respective departments to rectify the issue and create a better experience for your upcoming visit. Thank you for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Novita General Manager
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The rooms are comfortable, clean and the staff are friendly.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. B*a, Warm regards from Veranda Pakubuwono Hotel. We are delighted to hear that your stay exceeded your expectations, and we are pleased to know that the service from our staff further enhanced your experience. We will give them the recognition they deserve for their excellent service. Sincerely, Davy Novita, General Manager
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Rizqy F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The staff were very friendly and the hotel room was very clean.
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Accommodation's Reply
13 Apr 2026
Dear Rizqy F, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The hotel staff are all friendly and I love that the rooms are clean.
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2 people find it helpful
Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. V*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is very pleasing to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel is comfortable and clean, the food is varied, it is comfortable to stay while in Jakarta.
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Accommodation's Reply
31 Mar 2026
Dear M*i, Sincerely, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your stay, and I am delighted to hear that we provided you with a memorable experience. We are pleased to hear that you enjoyed your time at our hotel. We wish you a happy stay and hope to welcome you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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Number of reviews per page
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