Veranda Hotel Pakubuwono

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Overall Ratings & Reviews Veranda Hotel Pakubuwono

Traveloka (4,502)
Other sources (197)
8.6
Very Good
From 4,502 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

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Staff Friendliness (62)
Ambiance (57)
Distance to City Center (52)
Bedroom (51)
Hotel Area (50)
Surroundings (48)
Accessibility (47)
Bathroom (45)
Family Friendly (42)
Room Space (42)
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Traveller Reviews Veranda Hotel Pakubuwono

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Customer reviews
G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 day(s) ago
Closet water very small and the jet washer not strong
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Accommodation's Reply
23 Apr 2026
Dear G***a, Greetings from Veranda Hotel Pakubuwono. We appreciate you for writing us feedback on your stay. As much as we would like you to have an excellent stay, we regret that you have experienced such inconvenience due to the inconsistent water pressure in the closet and the jet washer. Please be assured that this is not in line with our service and facility standards. We take your comments seriously and have already addressed this matter with our engineering and housekeeping teams. As part of our action plan, we are conducting a thorough inspection of all jet washers to ensure proper water pressure and functionality, as well as reviewing our room facilities to identify areas for improvement and enhancement. We truly appreciate your valuable input and On behalf of the management, please accept my sincerest apology for the unpleasant experience you encountered. Rest assured that this matter has been escalated to our respective departments to rectify the issue and create a better experience for your upcoming visit. Thank you for sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Novita General Manager
B***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 week(s) ago
The rooms are comfortable, clean and the staff are friendly.
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Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. B*a, Warm regards from Veranda Pakubuwono Hotel. We are delighted to hear that your stay exceeded your expectations, and we are pleased to know that the service from our staff further enhanced your experience. We will give them the recognition they deserve for their excellent service. Sincerely, Davy Novita, General Manager
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Rizqy F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The staff were very friendly and the hotel room was very clean.
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Accommodation's Reply
13 Apr 2026
Dear Rizqy F, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The hotel staff are all friendly and I love that the rooms are clean.
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Accommodation's Reply
30 Mar 2026
Dear Mr./Ms. V*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is very pleasing to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is comfortable and clean, the food is varied, it is comfortable to stay while in Jakarta.
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Accommodation's Reply
31 Mar 2026
Dear M*i, Sincerely, from Veranda Pakubuwono Hotel. Thank you for sharing your wonderful experience during your stay, and I am delighted to hear that we provided you with a memorable experience. We are pleased to hear that you enjoyed your time at our hotel. We wish you a happy stay and hope to welcome you back to Veranda Pakubuwono Hotel again. Sincerely, Davy Novita, General Manager
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M***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel is comfortable and clean, the food is varied, it is comfortable to stay while in Jakarta.
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Accommodation's Reply
31 Mar 2026
Dear M*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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N***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Overall, it was okay, although there was an uncomfortable incident at the beginning. I called service, but the response was slow, so I had to go down to the lobby. Fortunately, the lobby staff was helpful and the issue was resolved quickly. The room was comfortable, and the ambiance was great! The food was also delicious, and the facilities were good.
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Accommodation's Reply
27 Mar 2026
Dear Ms. N*a, This is Viranda Pačubvolo Hotel. We wish you a pleasant stay. Thank you very much for your valuable feedback. We are delighted to hear that you had a wonderful time at Viranda Pačubvolo Hotel. We have forwarded your comments to the relevant department and will use them to improve our services. Please contact us if you have any further comments or suggestions. We look forward to welcoming you back again. Thank you, General Manager, Dewi Novita
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V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Always come back to the Veranda hotel because it is very comfortable, the rooms are clean, the staff are all friendly.
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Accommodation's Reply
27 Mar 2026
Dear Mr./Ms. V*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to hear that your stay exceeded your expectations, and we are pleased to know that our staff's service further enhanced your experience. We will give them the recognition they deserve for their excellent service. Sincerely, Davy Novita, General Manager
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Verified Traveler
icon-origin-TRAVELOKA
6.9
/10
Reviewed 8 week(s) ago
Overall ok.. Handling the problem took a little longer.
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Accommodation's Reply
03 Mar 2026
Dear G***t, Greetings from Veranda Hotel Pakubuwono. Thank you for taking the time to provide us with your feedback. We always value feedback from our guests as it enables us to review the situation and address any service issues that may affect our guest's experience. It is only through comments such as yours that we can improve our service levels to provide the highest level of service to our guests possible. We wish you well and look forward to welcoming you again at Veranda Hotel Pakubuwono. Sincerely, Dewi Novita General Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
All the staff were very helpful and friendly. The rooms were super clean, very comfortable, and I will always come back here.
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Accommodation's Reply
26 Feb 2026
Dear Valued Guest, It is with pleasure that Veranda Pakubuwono Hotel would like to inform you that we are delighted to learn that your stay exceeded your expectations, and we are pleased to know that the service from our staff contributed to your exceptional experience. We will bestow upon them the recognition they deserve for their outstanding service. Sincerely, Davy Novita, General Manager
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M***l
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
Hotel location is very strategic, value for money wise is very good. Staff was very helpful, especially Stacy.
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Accommodation's Reply
29 Jan 2026
Dear M***l, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that Stacy's attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
G***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Friendly staff and the location is good
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Accommodation's Reply
23 Jan 2026
Dear G***l, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
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Michael A. H.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
Overall stay is good but please improve the bathroom there is a strong pungent smell coming off the bathroom.
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Accommodation's Reply
22 Jan 2026
Dear Michael A. H., Greetings from Veranda Hotel Pakubuwono. Thank you for sharing your wonderful experience during your recent visit. I am delighted to hear that we were able to provide you with a memorable experience. We appreciate you taking the time to share your feedback. I apologize that your experience with the bathroom in our room did not meet your expectations. Please allow me to express my sincerest apologies. At Veranda Hotel Pakubuwono, we strive to provide an excellent service experience for every guest; therefore, your feedback is very important to us. Thank you for sharing your concerns, and we hope that you will allow us to serve you better in the near future. Sincerely, Dewi Novita General Manager
N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Strategic location, very friendly staff, delicious food, quite complete gym facilities, but unfortunately the swimming pool is less friendly, there are no facilities for changing clothes, only for rinsing, and even then it is mixed with seating. Perhaps the hotel is designed only for business hotels.
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Accommodation's Reply
21 Jan 2026
Hello N*i! This is Villandapakubuwono Hotel. Thank you so much for your valuable feedback. We are delighted to hear that you were satisfied with your stay at Villandapakubuwono Hotel. We have forwarded your feedback to the relevant department and will use it as a positive driving force for future hotel development. If you have any further comments or suggestions, please feel free to contact us. We look forward to welcoming you again! General Manager: Devinobita
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P***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Staycation at Veranda during our wedding anniversary, and the decoration request was also really cute, thank you
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Accommodation's Reply
19 Jan 2026
Dear Mr./Ms. P*i, Warm regards from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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Anatasia R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
We stayed at this hotel for the in-room camping experience for our kids, and they absolutely loved it. They enjoyed playing in the tent and with the provided toys. The room we stayed in was clean and spacious. The food selection was generally good; however, since there were many families with children (we stayed during the holiday period), it would be better if the food options were more adjusted for kids. For example, the noodles: on the first day they were not spicy, but on the second day they were quite spicy. Having a mild flavors would really help. Overall, we were happy with our stay. One suggestion for improvement is the kids’ club—it could be bigger. When we visited, it was very crowded, so we decided not to use it.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Anatasia R., Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
S***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Friendly hotel staff, comfortable rooms
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Accommodation's Reply
15 Jan 2026
Dear Mr./Ms. S*a, Warm regards from Veranda Pakubuwono Hotel. We are delighted to hear that your stay exceeded your expectations, and we are pleased to know that the service from our staff further enhanced your experience. We will give them the recognition they deserve for their excellent service. Sincerely, Davy Novita, General Manager
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e***y
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Easy to access from the city and good environment, clean and fresh room
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Accommodation's Reply
05 Jan 2026
Dear e***y, Greetings from Veranda Hotel Pakubuwono. We are delighted to receive an astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel! Thank you for placing your confidence with Veranda Hotel Pakubuwono, all of us are looking forward to welcoming you back at the soonest. Sincerely, Dewi Novita General Manager
N***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Staff are very helpful and friendly. The place is nice and cozy, also it’s in a very strategic location
1 people find it helpful
Accommodation's Reply
05 Jan 2026
Dear N***e, Greetings from Veranda Hotel Pakubuwono. We are delighted to learn that your stay exceeded your expectations. It is wonderful to know that our staff attentive service enhanced your experience even further. We will ensure they receive the recognition they deserve for their exceptional hospitality. Sincerely, Dewi Novita General Manager
M***d
icon-origin-TRAVELOKA
9.1
/10
Reviewed 17 week(s) ago
Best! Clean room & superb location.
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Accommodation's Reply
26 Dec 2025
Dear Mr. M*d, Sincerely, from Veranda Pakubuwono Hotel. We are delighted to receive your excellent review. It is gratifying to know that you were satisfied with your experience at our hotel! Thank you for your trust in Veranda Pakubuwono Hotel. We sincerely hope to welcome you back again soon. Sincerely, Davy Novita, General Manager
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Number of reviews per page
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