No lock on bedroom window

Excelente ubicación,para movilizarse está muy céntrico y la zonas alrededor es segura y muchas policía ...está muy bien el precio muy recomendable....la pasamos de maravilla en este hotel..... Juan Carlos....

La habitación estuvo limpia en general; sin embargo, las cortinas y ventanas estaban llenas de polvo. Eso es algo en lo que debieran prestar más atención.

--- Scam Hotel – Hidden Charges, Deceptive Practices, and Shady Environment I booked this hotel through Expedia, and what I experienced was nothing short of a scam. The hotel advertises standard amenities — including air conditioning — as part of the room price. But once you arrive, they demand an extra 400 Mexican pesos per night just to use the AC. This charge was never disclosed during booking. When I refused to pay, they gave me the worst possible room, clearly trying to pressure me into upgrading. If you push back or question their tactics, they call the police to intimidate you. In our case, the police were supportive and admitted that the hotel is known for scamming guests like this — it’s a recurring issue. When I contacted Expedia, the hotel refused to refund the money, and since Expedia couldn't override that, I ended up losing the entire booking. I later realized this hotel uses multiple booking platforms to run the same scam on others. Even more concerning: the hotel name is intentionally misleading, closely mimicking a reputable chain (Hotel Sevilla) to trick people into booking. And some wrong activity regarding girls was also running in hotel not at all for family

Estuvo bien, solamente que mejorarán la limpieza del cambio de toallas y sábanas

Place is really clean and conveniently located, the restaurant downstairs offers breakfast buffet, and it's great!!! Rooms are ok, a bit outdated, but it's good after all sughtseeing to be done, you're only using it to sleep and clean up.

The rooms do NOT have ac, the drainage is terrible, floating the shower and bathroom , elevator only work 1 day of 6 stay, need to use service elevator. Hallway very dirty.

I did not like the condition of the bathroom. I liked the rest of the property.

Old dirty hotel

The staff was amazing, very helpful and kind..

I was ok

I have stayed at this hotel many times over the years. I am always pleased with the service. The people in reception are always welcoming and helpful.

No a / c

El belboy y camarero excelentes, el restaurante muy rico, el personal de front desk necesitan ser más amables, en general el hotel muy bien.

First night they gave me a small room with single full size bed. Which I booked for a double queen bed room. I talked to the receptionist which who was rude and did not want to accommodate me to what I originally booked for. I also complain how the bed was broken and the room on top of it smelled. She just told me I had to deal with it until the next morning. The next morning they switch my room after speaking to management. The room was a little better. Regardless it was too noisy, not heating or cooling, no safe box, floors werent moped full of stains, the towels were old, and no remote to tv unless you asked at the reception and they didnt work or had any. Hotel has no control over their rooms availability. They are knocking on the doors in the mornings to see if the rooms are occupied. I wont be returning to this hotel or recommend this hotel or be booking with expedia again. My week of vacation was a nightmare since day one at this hotel.

Affordable but hotel is dated. Elevator not dependable. Furnushing are old. My view ia always a wall.....but affordable

The area

Good price....1st day no water, 1 day no elevator. Its old. Front desk not friendly or helpful. Waited from 830 am to 4pm to fix my tv controller....still no one comes

This is a budget hotel located outside the tourist area. It is ok for someone familiar with Mexico City. I do not recommend the hotel or area for unexperienced travelers and families.

The location was very dirty