Great hotel great location great staff excellent break 10/10

Very friendly staff, clean comfortable room, good bathroom. Short walk into centre.

Very pleasant one night stay at the mill. Very convenient for city centre visit. Lovely breakfast. All Staff appeared hard working, cheerful and very helpful. Thankyou

Stayed here twice now, breakfast very good, rooms good size,, staff helpful and polite. Only one thing mattress too hard for us.

Hotel is in a great location, facilities are all very good. It has a very nice bar with large TV screens and comfortable seating, the breakfast which was included is buffet style and of a good standard. The only thing that lets it down is the quality of the mattress and the awful pillows they seem to use on both sides of the hotel. We asked to move after the first night as the bed & pillows in our room was shocking, to be fair they moved us across to the newer side into one of the upgraded rooms with no fuss and it was a lot better but for a fairly high end hotel you would expect the beds / mattresses and pillows to be of a lot better quality even in the newer side. Reception staff are nice and friendly and it’s a 5 min walk to the centre where the bars and restaurants all are.

Clean, quiet room and comfortable mattress. Staff were friendly and helpful. The hotel is situated within easy walking of Chester with all it's shops and eateries. Easy driving to local sites of interest, including Ness Botanical Gardens, nature reserves and historical sites. A great base for exploring the surrounding area. Hotel restaurant is fine for a more relaxed bite to eat. Spa service and experience (massage) was very good. Excellent buffet breakfast!!! Good value for money. I would definitely visit again!

This hotel is close to the train station and to the Chester city center. It's clean.The staff is very helpful and friendly and we enjoyed our stay there. We would stay there again.There are good amenities, good walking areas next to the hotel, and places to exercise.

Room was very nice but far too warm. There was a fan but it didnt work. However i did report this and a second arrived. It still had a rather dated bath. I would have thought most by nowadays should be shower's. There was no assistance bar or handle to help lower myself onto the very low down bog. As i am slightly disabled this was a small issue, that can be easily solved by fitting a handle. Also there was no bog brush so my skiddies remained. We had a lovely meal in the bar which could have gone drastically wrong, it was only that the barmaid noticed that the barman serving us placed an order for burger instead of Steak!! Breakfast was 100%. I could not fault the staff or food. All most acceptable. I paid £82 for 1 night which i think was reasonable. Would i stay again ? Yes, hopefully with bog brushes !!

Great location. Friendly staff good breakfast .rooms are basic and small .

Very happy. 3 night stay, perfect location great staff and very good breakfast. Price very competitive, would certainly stay again.

I asked for vegetarian sausages when I went for breakfast and these were forgotten. I reminded the staff after I had waited 15 minutes for them, and then waited more than another ten minutes. I would have been nice if mushrooms were also available at the breakfast buffet.

Did not attend any

Hair dryer lead did not go far enough to be able to use in front of mirror.

Room certainly wasn’t what was Sean on photographs. Need of an upgrade, tired and old fashion. Shower with over the bath very hard to regulate the water in and out of bath numerous times to get the water temperature right. Easy walking distance into the town centre and the reception staff were very nice and helpful. Breakfast was okay everything I needed there but could be done with a couple of more choices.

Spa is great, rooms are clean and tidy, good location. Food was okay. Breakfast isn’t worth it but there are lots of local cafes to eat at locally.

The gym facilities were excellent. The room was clean, however it was small with no air conditioning - a fan was provided. A small portable fridge is available on request.

Really enjoyable stay, good facilities.

Our room definatly required an update. The sink tap was faulty, the bath waste was blocked. The kettle lead was so short, we had to use on the floor. I paid extra for a balcony room, it was disappointing to say the least. The buffet breakfast was hot, however i was dissapointed with the choice, especially vegetarian options. I would not stay at the hotel again, as i did not think it value for money.

Lovely spacious room. Superb bar area.

Great hotel in a great location by the canal with very professional and friendly staff.