Great customer service

Excellent Service

We love this hotel and accommodations !! Very convenient and great location , great and helpful staff, clean and cozy!! Great breakfast, love it ! See you next year 💋

Room was very dated. Didnt even have a kettle

Nice and helpful staff.

Very central, good value

A hotel in a great location and a clean and spacious room. Staff were friendly and helpful.

Vey clean rooms, staff friendly, no breakfast tacked, mountain view magnificence.

It is dated and you can here everything in the adjoining rooms, but it is right in the heart of the city.

Terrible Experience — Do Not Stay Here The room had issues from the start. The toilet didn’t work, and after someone fixed the flush, we found the bathroom door wouldn’t close. The air conditioning was disconnected. When I called reception, a rude staff member told me to “just open the window.” When I pointed out AC was listed as an amenity, she hung up, saying she wasn’t a technician. There were two half-used toilet paper rolls — not even one new one. We had to sleep with the window open, facing one of the noisiest streets imaginable. Traffic and shouting went on late into the night. It was warm, there was no airflow, and sleep was nearly impossible. Later, we found the room door didn’t lock properly and had been left open. Every time after that, we had to struggle to close it. The mattress was terrible — you could feel the springs. The only decent part was the small pool and hot tub, but they’re in another hotel. You have to walk, take two elevators, follow confusing signs, and pay €2 to lock your belongings. You also can’t bring the towel back to your room. Every time I raised an issue, I got no help, no apology, not even basic courtesy. A truly disappointing stay. Avoid this place.

Welcoming staff. Perfect location. But there is zero amenities in the basic rm,. No facial tissues, no place to hang yr clothes, no aircon despite listed, it was super duper nosiy at night esp if yr room faces the road! Windows are the only way to ventilate the room. The carparking fees were very expensive

Very friendly staff and good wellness/fitness facilities. Spacious room and bathroom. However, the rooms are outdated and the bed is very uncomfortable. The air conditioning was also very old and loud. Would not stay here again only because of the bed.

Only negative I can say is being a solo traveler I would have preferred one large bed over two small ones. Also the bed was not comfortable at all! I didn’t sleep well as the mattress was too thin and I had to change positions all night as the mattress would hurt my back.

.

Great location and facilities

Great location

Nothing to dislike! Good location near shops and just a half mile walk from the main bus station.

The room looked very old, with uncomfortable pillows and mattress. There were no power outlets near the bed, which made things very inconvenient. Street noise was loud, and it was hard to sleep. No real facilities – even the gym opens only at 10am. Overall, the hotel feels outdated and poorly maintained. Only the location is worth mentioning.

Very good stay, Joanna is lovely!

We enjoyed our stay at Andorra Palace Hotel. Our room was cleaned every day - there were always fresh towels and soaps - excellent cleaning. Andorra Palace Hotel is well situated: close to all shops and restaurants, close to Parc Central and bus stops. The buffet breakfast is very good and there is plenty of choice of foods for everyone. We enjoyed using the Wellness facilities and had a swim/jacuzzi and steam room sessions daily. We also enjoyed having the Buffet evening meal (£19.90 per person) each evening. It is expensive to eat out at restaurants in Andorra so the buffet meal was a bargain! Would recommend this hotel