Verified Traveler
Business
6.3
/10
Reviewed 2 day(s) ago
This hotel made a good first impression because the room was clean upon entering. However, with the lack of bathroom amenities—shampoo, soap, and toothbrushes—which were only available upon request in the lobby, disappointment began to set in. Another issue arose when my hotel room didn't include the breakfast I'd already paid for. After booking for three nights, I was forced to check in early on the second night due to a sudden meeting outside of Kuala Lumpur. I forgot to ask for the hotel deposit in my rush. When I called, the hotel would only release the deposit on the condition that I return with the original receipt. I negotiated to have it mailed and transferred to my account, but was still refused. I was forced to ask a friend in Kuala Lumpur to collect the deposit with the original receipt. Ultimately, I'm fed up and won't be staying at this hotel again.
Read More
Find this review helpful?




