8.3
Very Good
From 216 reviews
Provided by travellers on
Cleanliness

8.2

Room Comfort

8.0

Meal

7.9

Location

8.5

Service and Facilites

8.2

People often mention about Sunrise Central Hotel
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Distance to City Center (2)
Surroundings (2)
Staff Friendliness (2)
Wifi (2)
Accessibility (1)
Family Friendly (1)
Check-in/out Time (1)
Ambiance (1)
Room Space (1)
Soundproof (1)
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Traveller Reviews Sunrise Central Hotel

Number of reviews per page
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40
Customer reviews
B***n
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Leisure
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8.5
/10
Reviewed 23 week(s) ago
tis my 3rd visit to hcm city. vibrant, green and interesting city. lots of walking distance attractions. tis hotel centrally located ... 2 minutes to the infamous Ben Thant Market. For Muslims there is "Malaysia Street" for halal meals jus nearby. worth visiting.
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Accommodation's Reply
11 Mar 2025
Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you enjoyed your visit to Ho Chi Minh City and found it vibrant and interesting. It’s great to know that our central location was convenient for you, especially with nearby attractions like Ben Thanh Market and Malaysia Street for halal dining. We truly appreciate your support and look forward to welcoming you again on your next visit! Best regards,
N***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 57 week(s) ago
Staffs are really friendly and helpful, room is clean. The place near Ben Thanh market about 200 m, and many local food shops to explore.
1 people find it helpful
Accommodation's Reply
20 Jul 2024
"Dear our beloved guest, Warmest greetings from Sunrise Central Hotel, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future. Sincerely,"
Astrid D. P.
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10.0
/10
Reviewed 74 week(s) ago
Petugas nya lumayan ramah. Kamar luas harganya murah & sudah include breakfast. Breakfastnya juga lumayan enak, ada roti kering gula nya enak sekali. Dekat ben than market, banyak tempat makanan di luar dekat kemana². Bellboy nya baik kami menitipkan barang after check out di lobby sampai malam untuk mencari oleh²
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Accommodation's Reply
26 Mar 2024
"Dear our beloved guest, Warmest greetings from Sunrise Central Hotel, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to welcoming you back to our hotel in the very near future. Sincerely,"
Nina N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 81 week(s) ago
I have great experience stay at sunrise central hotel, because the location is on city center. Near to bent thanh market.
2 people find it helpful
Merdi A. S.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 82 week(s) ago
Pesanan kamar saya suite, karena penuh di upgrade menjadi kamar family namun tidak berguna juga untuk kami yang datang hanya berdua karena luas kamarnya pun sama hanya ranjangnya saja jadi lebih banyak. Ranjangnya kurang nyaman karena ranjang kayu dan berisik sekali. Setiap gerak bunyi. Lokasi sangat strategis dekat sekali Ben Than market. Cari makanan dan grab gampang dijangkau.
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NGUYEN T. M. H.
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10.0
/10
Reviewed 102 week(s) ago
Very clean, very comfortable, near Ben Thanh market
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3 people find it helpful
PHUONG
icon-origin-TRAVELOKA
5.5
/10
Reviewed 114 week(s) ago
Convenient location, right in the center, other than that there are no other plus points. Staff is annoying or just annoyed with Vietnamese guests but very welcoming for foreign guests. I want to be explained in detail about the room type and room rate, but the staff keeps asking for more money to change rooms? You should note the room type and capacity. When I booked the room, I chose Double delux, which can accommodate 2 people, but the room and room rate are only for 1 person (although I have defaulted to choosing 1 room for 2 people from the beginning). Therefore, the displayed price for the room type looks cheap, but going for 2 people has to make up for it and is on par with other 3 * hotels. The hotel looks new and clean from the outside, but it's actually very old and dilapidated. Hard beds, smelly elevators, toilets equipped like cheap motels, not worth it. Poor soundproofing, noisy guests or room staff are all heard inside, can't sleep at all. Parking at the hotel 20k/night, the parking place is a garbage house or something, very stinky. If you're just traveling or for business, it's fine, but for this price, I don't recommend this place.
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8 people find it helpful
Accommodation's Reply
29 May 2023
Thank you for taking the time to share your experience at Sunrise Central. We regret that we have not brought you satisfaction through your recent hotel experience. We are deeply sorry and are working to find a remedy. At Sunrise, customer feedback is always a valuable motivation to help us constantly improve our quality. We have also worked directly with the departments to ensure the best experience for you and your customers on future visits. Once again, we sincerely thank you for your comments and suggestions, and hope to have the opportunity to bring you a better experience in the near future. Best regards,
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Khánh N. N.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 116 week(s) ago
toilet không dội được, có 1 bạn nhân viên lễ tân nói chuyện với khách hơi to tiếng
2 people find it helpful
Accommodation's Reply
17 May 2023
Thank you for your valuable review. We take this matter very seriously and regret any inconvenience caused to our customers. We look forward to having the opportunity to serve you in the future. next time better. Best regards !
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Radzi H.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 124 week(s) ago
This is my 2nd time staying at the hotel. Although the room is smaller from my 1st trip last Oct 2022, but the room and toilet is clean. Staff is helpful. Definitely will choose this hotel again for my next trip to Saigon.
3 people find it helpful
Accommodation's Reply
03 Apr 2023
Thank you very much for choosing Sunrise Central Hotel when staying in Ho Chi Minh City and taking the time to review the hotel. We hope to continue to receive your trust and support in the future. Best regards,
Shigeru Adachi
icon-origin-TRAVELOKA
6.1
/10
Reviewed 127 week(s) ago
The hotel put 3 bottles of lavie water in the freezer. I drank one bottle. When I checked out, they wanted to charge me with 2 bottles. They reasoned that they put 4 bottles, there were 4 bottles. I asked them to confirm the actual quantity with the first room clearer. Finally, it settled with 3 bottles. Such final annoying experience with other uncomfortable experience at that hotel. My boss also asked me to never make reservation at that hotel again.
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1 people find it helpful
Accommodation's Reply
11 Mar 2023
First of all, I would like to thank you for your time and your constructive feedback. We are truly sorry that your experience was not as pleasant as it should have been. We appreciate all critiques as it greatly assists us in our commitment to constant improvement. In regards to your concern about the unpleasant service, I am aware of the situation and will take actions to improve staff skills as well as demeanor. I will personally work on this with the team as customer’s satisfaction always remains our priority. Please accept my sincere apology for your experience. Once again, we thank you for your comments and hope to win the chance to wow you again. Please let us know your next visit to Sunrise Central Hotel and we will make sure every effort to be made for providing you the best service we always strive for. Sincerely,
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Nguyen T. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 133 week(s) ago
The room quite small and many noises appeared from the corridor outside.
1 people find it helpful
Accommodation's Reply
23 Jan 2023
Thank you for trusting and choosing Sunrise Central Hotel. We apologize for the inconvenience. We hope to see you again next time and we will repay you with the best service next time. Best Regards, Sunrise Central Hotel
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Tanawan R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 135 week(s) ago
Clean room and privacy staff very kind. I love it 🎉🎁❤. Merry Christmas and Happy New Year 🎉.
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Accommodation's Reply
23 Jan 2023
Thank you for your vote. Your satisfaction is a great encouragement to us. All staff at Sunrise Central Hotel will always strive to best serve guests during their stay. We look forward to welcoming you again in the future. Best Regards!
Masahiro D.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 141 week(s) ago
I stayed 3 nights. The first night was a lower class room than I booked. Exchanged from the morning of the second night. However, there are no refunds. Everything else is fine. The room is clean.
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Le Thi T. T.
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8.5
/10
Reviewed 142 week(s) ago
Phòng đẹp, sạch sẽ, vị trí khách sạn thuận tiện, nhân viên thân thiện phục vụ nhiệt tình.
1 people find it helpful
Thảo L. D.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 147 week(s) ago
Tuyệt vời, phòng ốc ổn, nhân viên nhiệt tình
2 people find it helpful
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Tran L. A. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 147 week(s) ago
Nhân viên thân thiện , phòng sạch sẽ
4 people find it helpful
Tran N. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 151 week(s) ago
Phòng hơi nhỏ, đêm đầu phòng nghe mùi nhưng đêm thứ 2 thì bình thường. Gần trung tâm nên đi đâu cũng tiện, đồ ăn sáng thì ít phong phú (nhưng vì khách sạn nhỏ nên chấp nhận được. Nhân viên thì thân thiện, đặc biệt chị phục vụ bếp (kg nhớ tên) nhưng rất rất dễ thương, nhiệt tình. Lần sau sẽ quay lại
4 people find it helpful
Accommodation's Reply
30 Sep 2022
Thank you for your review. Sunrise Central Hotel looks forward to welcoming you in the next time. Best regards
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Do Thu G.
icon-origin-TRAVELOKA
6.5
/10
Reviewed 158 week(s) ago
The room is old, the TV is old, the bath is also old, the faucet is still leaking water, the door is difficult to open when opening. Refrigerator is not clean anymore
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2 people find it helpful
Tran T. h.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 159 week(s) ago
Nhân viên dễ thương, nhiệt tình. Khách sạn nằm ngay trung tâm, thuận tiện đi lại, phòng rộng rãi và sạch sẽ, vote 5* cho khách sạn, tuyệt vời.
5 people find it helpful
Ngo M. M. U.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 162 week(s) ago
Trong chuyến du lịch vừa qua mình đã ở 3 khách sạn cùng tại Quận 1. Nhưng có vấn đề khá khác biệt là 02 hotel mình đã ở không thu phí giữ xe (miễn phí 100%). Mong khách sạn xem lại tình trạng bất hợp lý này theo mặt bằng chung
8 people find it helpful
Accommodation's Reply
22 Jun 2022
Dear Guest, We would like to thank you for your stay at ks last time. Thank you for your comments. We will look into this matter. Thank you and hope to welcome you in the next holidays. Best regards Hotel Sunrise's Team
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