6.4
Pleasant
From 1,884 reviews
Cleanliness

6.8

Room Comfort

6.6

Service and Facilites

6.8

Traveller Reviews Lelux Hotel

Number of reviews per page
20
40
Top reviews
Sanjog
icon-with Partner
with Partner
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Parking was okay but not had to pay 34$ extra. Staff was not helpful and doesn’t tell about breakfast. Moreover, when we complained they said that not our problem. Never go back. So arrogant staff.
Etienne
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Room was clean. Could hear the wind blowing through the window glass. Overall it was fine and breakfast is included!
Ken George
icon-with Partner
with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bathroom needs a little maintenance especially the toilet seat,and the dining area need more necessities and to have the dirty silverware properly stocked not on the floor in a small container. And for the elevator it’s terrible,I have to use the stairs all the times because of fear the elevator dropping suddenly. And the plug in walls need to change as well. Staff good.
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Jessica
icon-with Friends
with Friends
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean, and cozy
Rhona
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Not bad for the price.
Stephanie
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

No air condition
Rian
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Well priced and well located. Spotless and quiet. A little dated but overall great value.
Sminoy Palatty
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

You basically get what you pay for. This hotel was cheaper compared to many others around the same area and that does come with its own reasons. We booked rooms here twice last month. First one was a 2 queen bed room which had all the necessary items like microwave, fridge, iron, tv, free wifi, good air conditioning, etc. The second room was a 2 double bed room which was almost half the price but the comfort of those beds were also significantly worse. The heater was older and a bit loud whenever it was working. No microwave, fridge, and the ironing table kept dropping to the floor because of its bad quality. So I would recommend getting the queen bed room and nothing cheaper. There is an extra parking fee of 35$ per night with limited spots so come early... but ofc not earlier than 4pm since they dont check in before that. The breakfast is so limited to a handful of items to pick from, but the staff and services were really good and helpful. The elevator wasn’t working on one of the days we were there but they did get it fixed in a few hours. So, really just an average hotel you can stay in for few days if you dont expect a lot of high quality/luxury and want something for a low budget. 3.5/5 experience.
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Mdundzi
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great staff, excellent room service and good location.
Marc-André
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Pas de refrigirateur dans la chambre, elle était propre mais a franchement besoin d'être repeinturer et rafraichir!
Luta
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Didn’t use the parking but my room was very clean so thank you
Waisuddin
icon-with Friends
with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes agree
Phuc Anh
icon-with Partner
with Partner
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Parking is small, there no toothbrush , no tooth paste or body wash were provided which is disappointed. One of the mattress is broken.
Khadija
icon-with Friends
with Friends
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Has strong AC, not so clean inside, location good for downtown
Mahmoud
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

We are a family of five and booked 3 rooms and it was NOT a good experience. It started when we first walked in. The lobby is unclean and there were no staff at the counter. When we went up to the rooms it had a smell and wasn't the cleanest. The next day one of us woke up to bed bugs!! Of course we told the staff but it seemed like no surprise to them. They're probably used to getting this complaint. Honestly it was a disgusting experience and I would never go again. At least they returned the pay for that one night though. My advice, don't book a room here unless you want ned bugs up your a$$.
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Laurel
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was a bit outdated but clean. Breakfast was nice
Justin
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Internet was good
Doria
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very bad customer service
Petula
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

It was very nice. I love the property and good selection fro a continental bf.
Elizete
icon-Family
Family
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel has a central heating system, and there is no heating control in the rooms. On the first night, the room was extremely hot. We called the front desk, but they told us someone would only be able to check it the next morning. We tried opening the window to cool the room down, but the outside noise was extremely loud. The next night it felt like there was no heating at all, so the temperature was very inconsistent. Another issue was during breakfast: the reception carpet was vacuumed every morning while guests were eating. The noise was very loud—it felt like having breakfast next to an airplane turbine.
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