Empire Hotels & Resorts

Explore Empire Hotels & Resorts
5.6
Fair
From 74 reviews
Cleanliness

4.8

Room Comfort

5.4

Service and Facilites

6.4

Traveller Reviews Empire Hotels & Resorts

Number of reviews per page
20
40
Top reviews
Raul
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Dirty hotel, the matress was very old and the room was very dirty. Seems that wasn't cleaned before the arrival. It's sad because it has the best spot on the beach. If the hotel changes and take care of the costumers it will be top but sadly, not now
Alexandre
icon-Leisure
Leisure
10.0
/10
Reviewed 126 week(s) ago

Expedia Group verified review

Guesthouse familiale. Acceuil chaleureux, nourriture excellente. Je recommande cet endroit avant tout à celles et ceux qui recherchent un endroit convivial, dans environnement calme et reposant. Ma chambre était simple, mais me convenait pour les quelques jours passés sur place.
Rodolfo
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

It had a lot of bad reviews in here but I thought it could not be so bad, but unfortunately it was. The bathroom conditions were horrible and there were many insects such as spiders in the room. The whole property seems to not have been taken care for years. Also when you get to the place the real name of the hotel is Empire which sounds a bit suspicious to have a different name from the listing here. I certainly would recommend any other place in the island.
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mohd khairul azmi
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 267 week(s) ago

Hotels.com verified review

overall is a nice stay.
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 304 week(s) ago

Hotels.com verified review

Never again book, waste money . terrible !!!
Verified traveler
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 323 week(s) ago

Expedia Group verified review

Loved the location and the beach. Very disappointed with level of cleanliness. Some of the rooms we had (had 4 in total) had no toilet paper another had no rubbish bin in and was scattered wity rubbish on bathroom floor under the sink. Another had no towels.
Radek
8.0
/10
Reviewed 323 week(s) ago

Hotels.com verified review

Nice location at the end of the beach. One of the best sites there. This part of beach is without boat traffic and with basic snorkeling possibilities. Rooms/cottages are well maintained, clean, most of them really large. Everything works (a/c, fan, hot water). Unfortunately the "garden" area is quite full of mess. Some better care would help. It doesn't look like 'luxurious resort' but it is not as bad choice as some reviews say.
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Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 324 week(s) ago

Expedia Group verified review

Location good.. Need to inprove on the food and toilet cleanness
Verified traveler
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 326 week(s) ago

Expedia Group verified review

berkenaan dengan bbq set, makanan sejuk, nasi keras, bbq set sepatutnya at least panas, tapi semua sejuk, keras. one more i order bbq untuk 5dewasa 2kanak2, yang sampai hanya untuk 5 dewasa sahaja. pihak hotel tak nak refund my money back and replace balik untuk masak tapi i denied. and i setuju replace untuk breakfast keesokkkanya. esoknya, person incharge sakit, yang replacement tak tahu menahu pasal replacement untuk breakfast and keep waiting for response. bad service
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Verified traveler
8.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

nice people.
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 345 week(s) ago

Expedia Group verified review

This property is in a prime location on a quiet beach on Besar Island. The staff are friendly. I stayed in a dorm which is very basic. Has AC and fan, towel was provided. The shower and toilets are outdoors so there will be bugs, naturally. There are frogs in the toilet stalls so be aware if you are afraid of frogs. No hot water but not really needed in that weather. It was very peaceful there as there weren’t too many guests. It’s the lowest rate I could find, which provided the basics needed during my stay at Perhentian Island.
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Verified traveler
10.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

Nice place. Specially thd manger, Steve was very friendly and attentive.
Suriya
10.0
/10
Reviewed 373 week(s) ago

Hotels.com verified review

Verified traveler
10.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

.friendly staff ..beautiful view and private beach. My opinion u have to upgrade d maintenance because u have a very strategic location. Hope can make the changes because u can attract more customer
Verified traveler
8.0
/10
Reviewed 377 week(s) ago

Expedia Group verified review

The surrounding area was a total mess. The room is ok. The staffs are nice. Cant complain much as it is the cheapest place in the area.
Elizabeth
8.0
/10
Reviewed 377 week(s) ago

Hotels.com verified review

Not as clean as we’d have liked and definitely in need of an update, but amazing staff and location. Ok for a night or two
Beatrice
8.0
/10
Reviewed 384 week(s) ago

Expedia Group verified review

Friendly and helpful staff. Affordable comfy stay.
Verified traveler
2.0
/10
Reviewed 384 week(s) ago

Expedia Group verified review

I had read the bad reviews, but I consider myself a seasoned traveller SEAsia-wise, and a backpacker with pretty low standards. This place still managed to shock me. There is just no excuse for the moldy mattresses in the dorms, the years-old dust collecting around the walls. It's just plain dirty. Maybe the non-dorm rooms are nicer?? The owners were very nice, but I don't understand how they can let their rooms get so filthy. Sorry. If you're a backpacker, watch out here.
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Verified traveler
4.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

Bad management, no facilities. People are not polite, they don’t have anything there. It’s a complete fake place. I was the only person who was staying there with my family! Management charged 10 ringgit every day as a tax! Expedia didn’t mention about that. I moved to the new place- they didn’t ask for this tax. This place seriously considers how to treat the traveller and how to manage the people and their convenience. I paid quite a bit of money:) ~650 AUD for 8 nights!!! I didn’t get any refunds. Expedia is saying - eco Marine is not refunding the money. Eco marine is saying Expedia is taking all the money. You guys stop blaming each other. It’s a trap to stay this place through Expedia. Expedia shouldn’t recommend to stay anyone there. Even they put a 4/5 recommendation through Expedia in front of their reception! I didn't want to ruin my holidays...so I decided to move somewhere else. Book at Florabay, Semudra...they are nice and cheap. Good friendly staff. Eat at Ocean beach boyz...
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Verified traveler
8.0
/10
Reviewed 416 week(s) ago

Expedia Group verified review

We had great experience in Eco Marine the staff and owners were excellent they treated us like VIPs, we recommend this place for budget travelers who want to experience what’s living on an island means.
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