Overall Ratings & Reviews Hatago Nagomi

Our stay was beyond our expectations. The staff, food, view from our room all 5 star. I wish we were staying longer. Thank you for welcoming us.

Artfully presented many course meals made our stay extra special. The onsen is clean and was so nice to go in after adventuring in the snow. Thank you for your warm hospitality!

Special mention to Kimio-san, who was extremely friendly and helpful and spoke good English! Gave my main review earlier as this is my second booking that didn’t come with breakfast and dinner

The hotel manager was extremely friendly and so were the other staff. Hotel room was spacious, toilet was nice, Onsen was natural with a weird smell though, and the food that they served was fabulous. I stayed 2 nights and was served different meals for dinner, the second night sukiyaki was really good.

Pleasant stay!

The food served are traditional and interesting. We enjoyed very much the tofu skin (a famous traditional food from Nikko).

Comfortable, wonderful Japanese style breakfast and amazing dinner provided. Staff is kind, courteous and helpful for local recommendations. Older accommodations, but very well maintained and very clean. Western beds very comfortable. No elevator but easy access to stairs. Staff will surely help with luggage if needed!

溫泉很道地,28號站牌就在飯店前,方便乘車至 湯滝健行,不過2024年11月湯滝步行步道關閉,向下健行需走一小段大馬路

This felt like a family-owned inn (not sure if it is) and the staff were absolutely wonderful. We did the included breakfast and dinner, and the dinners were among the best meals we had during our entire 12-day trip in Japan! This is an older hotel, but you are paying for the location -- absolutely gorgeous on Lake Chuzenji! Okunikko is tiny and I'd recommend doing dinner at the hotel since much of the little town closes in the evenings, once the day trippers head out. I would recommend this hotel to people who like an inn/bed and breakfast sort of smaller establishment. It was a bit outdated, but that didn't bother us.

I had a wonderful stay at the hotel, where I was warmly welcomed by friendly staff is fluent in English. They thoroughly explained the breakfast and dinner hours, offering a delightful four-course dinner menu that changed during my two-night stay. The food was delicious, with staff providing insightful introductions to each dish. The hotel features both indoor and outdoor onsen experiences, welcoming guests with tattoos. My room was spacious, featuring full-height windows that offered stunning views of Lake Chuzenji. Overall, it was an exceptional experience that I would highly recommend.

Best hotel we stayed at in the three weeks we were in Japan! Absolutely delicious breakfast and dinner. Honestly, the dinner was some of the best Japanese food we had all trip. The sunset at the lake was breathtaking. We will be back. Thank you to the wonderful staff!

Beautiful view from the room; staff are friendly and breakfast and dinner are delicious.

This is a magical place to stay. After a warm welcome we were guided to our room the onsen is a perfect way to unwind and start your relaxing and renewing stay. If you’re looking for a traditional experience, the dinner will be something you’ll always remember. The breakfast buffet is also a lovely mix of Japanese and western options. All this and a just across the street is the lake. If you want to get away from the hustle, it’s the perfect place to reset after a day of sightseeing.

Very helpful manager & staff. Delicious meals. Quiet getaway.

The staff were so kind! The complimentary breakfast and dinner were delicious. Highly recommend :)

Perfect location, walkable to the major sites including the waterfall, dining, and a hike.

Very good staff, we will back

Warm welcome, very friendly staff, felt authentic Japanese style hotel, lovely to have onsen available although quite small. Excellent food and great location.

The hotel looks like it has recently been renovated. Everything was lovely and clean. The room was fantastically comfortable, we even had a sofa to sit and watch the view over the lake which was lovely. Good amenities in the room with hairdryer and tea/coffee making facilities and a fridge for putting our cold drinks in. Due to personal reasons we didn't partake of the outside onsen that is on site. I did check and they were fine with tattooed tourists using the onsen. Staff were extremely helpful and most, that we spoke with, speak very good English, which was very helpful for us. I would definitely recommend a stay here, in this peaceful location (we were there mid May). Get a lake view room if you can.

Very friendly staff and good value for money, the food was in line with the price paid (don't expect something extraordinary like in ryokans double the price), outside bath was great.