Dear Mr./Ms. H***y, Thank you very much for sharing your experience with us. We are pleased to know that ARYADUTA Palembang could provide a comfortable and convenient stay for you and your mother, particularly with our close proximity to Siloam Hospital. We understand that staying away from home while accompanying a family member for a medical procedure can be an important and sometimes demanding experience, so we are glad that our location and the assistance provided by our team could make things a little easier for you. It is especially meaningful to hear that our staff were helpful and attentive throughout your stay. We will certainly share your kind feedback with the team as encouragement to continue providing warm, thoughtful, and responsive hospitality to every guest. We wish your mother a smooth recovery following her second eye operation and hope everything goes well. Thank you for choosing ARYADUTA Palembang during this important time for your family. We look forward to welcoming you again whenever you return to Palembang. Warm regards, Management of ARYADUTA Palembang

Dear I*a, We sincerely thank you for staying at Ariaduta Palembang from August 24 to 25, 2026, for giving us a high rating of 9.1, and for sharing your valuable experience. We deeply appreciate your positive feedback regarding your overall satisfaction during your stay. However, we have fully acknowledged your observation that the check-in process was somewhat slow. We apologize for the inconvenience. We understand that a quick and efficient check-in is crucial, especially after a long journey. The Front Desk team will review your feedback to improve the check-in process and do our utmost to provide a faster, smoother, and more personalized check-in experience for all guests. Thank you once again for your valuable review and feedback. We will strive to provide an even more satisfying experience and a comfortable check-in process for your next stay. Thank you. Sincerely, The Management of Ariaduta Palembang

Dear Mr. U***d, Thank you very much for taking the time to share your experience during your stay at ARYADUTA Palembang from 22 to 23 August 2026. We are delighted to know that you had an overall enjoyable stay and were pleased with the service, breakfast selection, and swimming pool. It is especially encouraging to hear that you appreciated the variety of choices available at breakfast. We understand that a satisfying breakfast is an important part of starting the day well, and our team continuously strives to offer a selection that caters to different tastes and preferences. We are also pleased that you enjoyed our swimming pool. We hope it provided a relaxing and refreshing experience during your stay, whether you were enjoying some leisure time or spending quality moments with your family. Your kind words regarding our service are truly appreciated. Our team takes great pride in creating a welcoming and comfortable environment for every guest, and feedback such as yours is a meaningful encouragement for us to maintain and continuously improve our standards. Thank you once again for choosing ARYADUTA Palembang. We look forward to welcoming you back on your next visit and providing you with another enjoyable and memorable stay. Warm regards, Management of ARYADUTA Palembang

Dear Mr./Ms. A*t, Thank you for rating us 8.5 and taking the time to share your experience at Aryaduta Hotel Palembang on August 21-22, 2026. We are pleased to hear that your overall experience was quite good. However, we understand the inconvenience you experienced regarding access from your room to the ballroom, which at that time required passing through the kitchen elevator area as there was no dedicated elevator for guests staying in that area. We apologize if this situation made accessing the ballroom inconvenient or not as expected. We understand that for guests attending events at the hotel, access to the ballroom area should be clear, convenient, and accessible without having to pass through areas that overlap with the hotel's back-end operations. Your feedback is important to us. We will evaluate with the relevant teams regarding guest flow to the ballroom, signage, and alternative routes during events at the hotel to ensure that the guest experience remains comfortable without disrupting smooth operations. We greatly appreciate such constructive feedback, as it helps us see what we can still improve. We hope that on your next visit, we can provide an even better experience and meet your expectations even more. Sincerely, Aryaduta Palembang Management Team

Dear Ms./Mrs. A*a, Thank you so much for your review and compliments on Arayaduta Palembang Hotel. We are delighted to hear that your experience from arrival was comfortable, especially the friendly welcome from our security team and assistance with your luggage. We are also glad that the check-in process was easy and quick, allowing you to relax and enjoy your time during your stay. Our room on the 11th floor with city views, the cleanliness of the room, and the attentiveness of our team in assisting with all your requests are all things we greatly appreciate. For us, fast, friendly, and responsive service is an essential part of a memorable stay experience. We are happy to know that all of these aspects made your stay at Arayaduta Palembang so impressive. Such compliments encourage our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back again on your next visit and provide you with an equally or even better experience. Sincerely, Arayaduta Palembang

Dear Mr./Ms. r*y, Thank you for taking the time to share your experience and feedback during your stay at Aryaduta Palembang. We apologize if your experience did not meet your expectations, particularly regarding the service of the night security staff, the water pressure in the bathroom, the cleanliness of the linens, and the variety and taste of the food served. Regarding the night security service that you found unhelpful, we will forward this matter to the relevant department for investigation and evaluation. We understand that friendliness, assistance, and positive feedback are always essential for all guests. For the low water pressure in the bathroom, we will coordinate with the technical department to check the relevant systems and equipment. Furthermore, we apologize for any inconvenience caused by small dust particles remaining on the linens. The cleanliness and comfort of your room are our top priority, so this feedback will be reviewed by the housekeeping department to improve our inspection and quality control before handing over rooms to guests. We also acknowledge your feedback regarding the lack of variety in the menu and the taste not meeting expectations. We will forward this feedback to the Food and Beverage team and the kitchen team to evaluate and improve the menu and taste quality. Thank you for your valuable feedback. We hope to welcome you back to Aryaduta Palembang and provide you with an even better experience. Sincerely, Aryaduta Palembang

Dear Mr./Ms. Lai C. S., Thank you very much for taking the time to share your feedback following your stay at ARYADUTA Palembang. We are delighted to know that you found our Front Desk team very helpful during your stay. Being attentive, responsive, and ready to assist our guests is an important part of the hospitality we strive to provide. Your kind feedback is greatly appreciated and will be shared with our Front Office team as encouragement to continue delivering warm and helpful service to every guest. We look forward to welcoming you back to ARYADUTA Palembang and providing another comfortable and pleasant stay. Warm regards, Management of ARYADUTA Palembang

Dear Mr. Nofrizal P., Thank you very much, Mr. Nofrizal, for taking the time to share your experience and write a review about Aryaduta Palembang Hotel. We are delighted to hear that you were satisfied with our service and felt a friendly welcome from our team throughout your stay. For us, friendly and genuine service is essential in creating a comfortable guest experience. Your compliments motivate the entire Aryaduta Palembang team to continue striving to provide friendly, responsive, and consistent service to all guests. We hope to welcome you back again on your next stay and provide you with an even more comfortable and memorable experience. Sincerely, The Management Team, Aryaduta Palembang Hotel

Dear Ms. Henny D., Thank you very much for taking the time to share your experience with us. We are pleased to know that our team was able to assist you during your stay and that our convenient location near Siloam Hospital provided added comfort and convenience, especially while accompanying your mother for her eye surgery. We understand that having a comfortable and supportive place to stay is especially important during such a time. It is therefore truly meaningful for us to know that our team was helpful and attentive throughout your visit. Thank you for choosing ARYADUTA Palembang during this important family moment. We sincerely hope your mother is doing well and recovering smoothly. We look forward to welcoming you and your family again on a future visit to Palembang, and we hope to continue providing the same warm and thoughtful hospitality. Warm regards, Management of ARYADUTA Palembang

Dear Mrs. Nizan W., Thank you for taking the time to write a review and share your feedback after your stay at Arayaduta Palembang. We greatly appreciate your comments. Your feedback regarding the variety of the food menu is also important to us. We understand that a diverse menu can provide a more satisfying dining experience, especially for guests staying multiple nights. We will forward your suggestions to our Food and Beverage team for evaluation and further improvement of the variety and quality of our food. Thank you for helping us identify areas for improvement. We hope that on your next stay, you will have an even more enjoyable and comfortable experience at Arayaduta Palembang. Sincerely, The Management Team, Arayaduta Palembang

Dear Valued Guest, We sincerely thank you for your perfect 10.0 rating and positive feedback regarding Araya Duta Palembang Hotel. We are delighted to hear that you received a warm welcome and excellent assistance from our staff during check-in. We are also pleased to see that the cleanliness and well-equipped rooms made your stay comfortable. For us, a good experience begins the moment you arrive at the hotel, and your appreciation for the friendliness and service of our staff motivates us to continue providing warm, attentive, and dedicated service. Thank you for choosing Araya Duta Palembang Hotel. We hope to welcome you back on your next stay and provide you with an equally excellent, or perhaps even more memorable, experience. Sincerely, The Management Team, Araya Duta Palembang Hotel

Dear Mr./Ms. P*n, Thank you for taking the time to rate us 9.2 and sharing your experience staying at Aryaduta Palembang. We are delighted to hear that you were comfortable with the room we provided and gave us an excellent overall rating. However, we have noted your feedback regarding the size of the bathroom, which we felt was rather small. We understand that bathroom comfort is a crucial part of the guest experience, and this feedback will be taken into consideration and evaluated for future improvements. Thank you for your compliments and constructive feedback. Guest feedback like this helps us continuously improve the quality and comfort we provide. We hope to welcome you back to Aryaduta Palembang for an even better experience next time. Sincerely, The Management Team, Aryaduta Palembang

Dear Mr./Mrs. G*t, Thank you for taking the time to share your experience staying at Arayaduta Palembang. We are pleased to hear that overall you found our hotel comfortable and had a positive experience during your stay. We appreciate your appreciation for the continued variety of other menu items. However, we apologize if the breakfast menu this time did not meet your expectations, particularly the lack of meat and sausage options that you previously enjoyed. We understand that variety in the breakfast menu is a crucial part of the guest experience, especially for guests who have high expectations based on previous stays. This feedback is very important to us, and we will share it with our Food and Beverage team to evaluate how we maintain a balance between menu variety, quality, and guest needs. We will continuously strive to ensure that the breakfast experience at Arayaduta Palembang remains diverse and satisfying. Thank you for your honest feedback. We look forward to welcoming you again in the future and providing you with an even better stay experience, including a breakfast experience that better meets your expectations. Sincerely, The Management Team, Arayaduta Palembang

Dear Mr. Ramthoni, Thank you very much, Mr. Ramthoni, for your perfect 10.0 rating and positive review of Arayaduta Palembang Hotel. We are delighted to know that you were satisfied with your stay with us and recommended Arayaduta Palembang Hotel as a suitable choice for your family. Our location, close to shopping malls and a variety of restaurants, is expected to provide convenience and enjoyment for all guests while enjoying their family vacation. Your trust and recommendation are invaluable encouragement to our entire team. We will continue to strive to maintain the comfort of our rooms, the quality of our facilities, cleanliness, and friendly and attentive service. We hope to welcome you and your family back to Arayaduta Palembang Hotel next time and provide you with an even more comfortable, enjoyable, and memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Ms. Meta O., Thank you very much, Ms. Meta, for your positive review and rating of 9.1 at Arya Duta Palembang Hotel. We are very pleased to hear that you felt comfortable with the hotel environment, especially the excellent location near shopping malls. We are also happy to hear that your children enjoyed the various playground areas available at the hotel. We are truly committed to providing a fun and family-friendly experience so that children can enjoy their time with their families. Your compliments motivate our entire team to strive to maintain the comfort of the hotel environment, the cleanliness of the areas, and the quality of facilities and services so that all families can enjoy their time together even more. We hope to welcome you and your family back to Arya Duta Palembang Hotel on your next stay and provide you with an even more comfortable, fun, and memorable experience for your family. Sincerely, The Management Team, Arya Duta Palembang Hotel

Dear Valued Guest, Thank you for taking the time to share your experience staying at Arayaduta Palembang Hotel. We are delighted to hear that you were pleased with our excellent location and easy access to the LRT train, shopping malls, and various restaurants in the surrounding area. Our convenient location is one of our advantages, especially for families seeking comfortable and well-equipped accommodations in Palembang. We are pleased to know that Arayaduta Palembang is a suitable choice for family trips. Comfort and convenience during your stay are always our commitment to every guest. Thank you for choosing us as part of your and your family's journey. We hope to welcome you back on your next visit and provide you with an even more comfortable, friendly, and memorable stay. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Ms. Putra H., Thank you very much, Ms. Putra, for your honest and constructive review, including the 8.5 rating for Arya Duta Palembang Hotel. We are delighted to hear that you felt comfortable during your stay, enjoyed the spacious Deluxe room, and appreciated the hotel's location near the shopping mall. We particularly appreciate your positive comments regarding our food. Your positive comparison to The Zuri Hotel is truly a source of pride for our Food and Beverage team. Furthermore, we apologize if your experience with the reception service did not meet your expectations. We greatly appreciate your feedback regarding adherence to SOPs and the speed of service. This is an important concern for us, and we will review this with the reception team to ensure that each step can be performed more consistently, and guest service can be provided faster, more accurately, and more efficiently. We are especially grateful that you continue to rate other areas positively. Such feedback helps us see what we are already doing well and what we still need to improve. We sincerely hope to welcome you back to Arya Duta Palembang Hotel again and provide you with an even better stay experience, especially in the area of reception service. Sincerely, The Management Team, Arya Duta Palembang Hotel

Dear Ms. Arinda O., Thank you so much, Ms. Arinda O., for your wonderful review and the perfect 10.0 rating you gave to Aryaduta Palembang Hotel! We are delighted to hear that you and your family enjoyed your stay with us and felt comfortable in the hotel's family-friendly atmosphere. The excellent location near shopping malls made it easy for you and your family to enjoy your leisure time. What makes us happiest is your compliments on the entire Aryaduta Palembang team, from the security and reception staff to the pool attendants, housekeeping staff, and the food and beverage team who provided such warm service and smiles. We will gladly pass on your compliments to the entire team. Such words are a very meaningful inspiration for us to continue providing sincere, friendly, and attentive service to all our guests. Thank you for choosing Aryaduta Palembang as your family vacation destination. We are very happy to know that you enjoyed every stay with us. We sincerely hope to welcome you and your family again to create more fun and memorable moments together. See you again at Aryaduta Palembang! Sincerely, The Management of Aryaduta Palembang.

Dear Mr. Sulistiyo A.P., Thank you very much for your review and compliments on Arayaduta Palembang Hotel. We are very pleased to know that overall you enjoyed your stay and were satisfied with our hotel. However, we would like to express our sincere gratitude for your feedback regarding the breakfast experience, particularly the breakfast area which felt a bit cramped and the limited food selection. We apologize if this made your breakfast experience uncomfortable and unsatisfactory. This feedback is important to us, and we will forward it to the relevant team to use in our evaluation to improve the comfort of the breakfast area and provide a more diverse and appealing menu for all guests. We appreciate the opportunity to further develop ourselves. We hope to welcome you back to Arayaduta Palembang Hotel again and provide you with an even better experience on your next visit. Sincerely, The Management Team, Arayaduta Palembang Hotel

Dear Mr./Ms. Amrin S., Thank you very much, Mr./Ms. Amrin S., for your positive review and perfect 10/10 rating for Aryaduta Palembang Hotel! We are delighted to know that you were satisfied with your stay with us and that you recommended Aryaduta Palembang Hotel as a suitable choice for your family vacation. For us, it was a great pleasure to be a part of your special moments with your family. We will continue to strive to provide comfort, friendly service, and memorable experiences for all our guests and their families. We hope that Aryaduta Palembang Hotel will always be your first choice for your family whenever you visit Palembang. We look forward to welcoming you and your family back again to experience more special moments with us. Sincerely, The Management Team, Aryaduta Palembang Hotel